Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Rogers, AR
Salary:
50,000
Posted:
January 29, 2015

Contact this candidate

Resume:

K AREN SCHROEDER

**** *. **** ****** (***)

***-****

Rogers, AR 72758

k acn233@r.postjobfree.com

Core Strengths

• •

Replenishment Retail Link Experience

• •

Inventory Management People Management/Evaluations

• •

Vendor Relationships Facilitating

• •

Training Skills Leadership Skills

• SAP/Quickbooks

• Report Building/Analyzing Data

P rofessional Experience

AX IA3PL – Rogers, AR (Thi rd-Pa rty Warehousing & Distribution Company)

Operations Mgr

June 2004-P resent

• Implemented SAP Business One software and 3Plink software with Business Partners and all of client’s items,

t rained associates on both software systems.

• Collect Wal-Mart purchase orders from Orbit, generate bill of ladings, calculate weights on all cube and pallets

and submit finalized reporting to Retail Link TMS initiating freight routing.

• Generate client’s invoices to WM in QuickBooks

• Produce and submit invoicing to Walmart through Orbit

• Create UCC labels, ASN’s and shipping labels for client’s products shipping to WM and SAM’s.

• Maintain inventory numbers database and offer excellent customer service through communication and follow-

up.

• Work on a cross-functional team assisting in physical inventory counts and inventory adjustments.

• Monitor and maintain dry grocery inventory based on expiration date.

• Proficient at UPS Worldship and FedEx Ship Manager.

SAM’S CLUB – Bentonville, AR

I nventory Manager- D ry Grocery Division

August 1985- June 2004

• Managed in-stock and merchandise f low for high sales volume items in the following categories: Health &

Beauty Aids, Paper, Pets, Janitorial, Baby Care and Over the Counter Medications; encompassing 25 of the

company’s top 100 items.

• Created and achieved inventory goals and inventory turn budgets for my categories.

• Monitored high volume items daily by analyzing Retail Link data.

• Responsible for Inforem settings, inventory levels and in-stock on approximately 200 “Never Out” business

i tems.

• Supervised, t rained and evaluated 4 Replenishment managers as well as 8 –12 hourly associates,

• Collaborated with DM and 5 Buyers to meet established sales, inventory, and turn goals.

• Maintained Inforem settings for approximately 800 items to meet in-stock and budget guidelines.

• Served as a key player in setting up the “Just in Time” program for bulk paper products.

• Facilitated and maintained vendor communication and negotiations.

• Implemented distribution of buyer commitments on special buys.

• Instrumental in the development of the Inforem Multi-stop system to increase tu rns for bulk paper and dog

food.

• Assisted in the facilitation of Co-Managed classes.

E ducation

• Walton Institute Graduate, 2002 and 1997

• Dale Carnegie Graduate

• Karass Negotiation Skills Seminar

• Moline High School Graduate, Moline, I L

Awards

• 1998 Inventory Manager of the Year

• 2000 Replenishment Manager of the 3rd Quarter

• 2003 Replenishment Manager of the Month

• 2004 Replenishment Manager of the 1st Quarter

• 2004 Replenishment Manager of the Month

Skills

• Proficient in:

o Excel

o Word

o Retail Link

o DSS reports

o CPFR

o Dynamic Distribution

o DPF

o Orbit

o Inforem

o I tem Linking



Contact this candidate