JASON B. ANDERSON

***** ****** *******, * *****, T X 7 7373 C: 281-***-**** j acn20o@r.postjobfree.com

Career Focus

Retired From the US. Postal Service after 26 years looking to get Back in the work force.

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Responsible Driver adept at navigation and efficient, on-time deliveries. Possesses a comprehensive visual memory and

an excellent sense of direction.

Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and

energetic professional.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success.

Seasoned customer service specialist with background in providing advice on diverse customer situations.

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Core Qualifications

Weekly payroll Hazmat

Client relations Employee motivation

Computer literate Employee discipline

Creative problem solving Accident reporting/prevention

Customer needs assessment Working various aliments

Customer service Transporting/delivering

Reporting Vehicle training

Employee relation Safety/lifting carrying

Planning/Coordinating Employee development

Professional demeanor Dependable /attention to detail

Creative problem solving

Education and Training

High School Diploma: Social Psychology

Sterling College Sterling, KS

Presently attending Midwest College OF Theology

Coursework in Social Psychology and Personality Psychology

Accomplishments

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.Protective

Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.Continuously

maintained an accident and incident-free driving record for more than 15 years.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime

as needed.

Work Experience

Carrier/ Supervisor Customer Service and Delivery, Spearheaded Collection 05/1985 t o 11/2011

US Postal Service Houston, T X

Operated motor vehicles in a safe and efficient manner.

Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.

Devised short and long-range action plans to address a wide variety of municipal needs.Established long-term customer

relationships through prompt and courteous service.

Addressed negative customer feedback immediately.

Effectively managed departmental expenses to stay within allocated budget.

Provided detailed monthly departmental reports and updates to senior management.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Effectively communicated with team members to maintain clearly defined expectations.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and

increase customer satisfaction.

Developed rapport with the customer base by handling difficult issues with professionalism.

Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.

Maintained and enforced a safe and clean working environment at all times.

Supervised production schedules, production quality and on time delivery.

Trained, developed and counseled employees to develop a high performing team.

Coached employees in developing and achieving individual performance goals.

Diligently maintained safety and quality standards.

Developed and maintained strong and clear communication and rapport with plant personnel.

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