Customer Service Representative
Resume:
Houston, TX *****
Kelsey A. Duffey
acn1yx@r.postjobfree.com
OBJECTIVE
To maintain a full-time position with a company that is an equal opportunity employer and has advancement opportunities based
on individual drive, determination and execution in the industrial industry.
EMPLOYMENT
July2014-January2015 Staff Force / Black Horse LLC. Houston, TX
Part Selector / Shipping & Receiving Clerk / Lead Material Handler (nights )
Verify incoming / outgoing product and paperwork match, report any discrepancies to management.
Unload / Load incoming or outgoing orders with propane powered lift trucks
Properly place all incoming shipments in its designated area throughout warehouse via fork lift.
Ensure parts are picked accurately from pick list and provided to mechanical assemblers in a timely fashion.
Be sure to restock any item noticed to be low from available mass inventory.
Update the inventory program with an accurate account of all parts and items moved from one area to the next.
Bring any dropped or damaged items to Quality / Inspection to be check.
Moved completed products via overhead crane to designated area till ship ready.
Explain to coworkers the expectations of our shift and understood as far as work load.
Practice all safety training provided at all time
Report any unsafety practices or accidents to management immediately.
Train newly hired employees on departmental policy and procedures and safety practices.
Feb2014-Current AXO Staffing / DB Schenker Houston, TX
2305 Hayes Rd.
Apt # 9502
Houston, TX 77077
Material Handler / Receiving Clerk / Order Picker
Unload trucks with a manual pallet jack or electric pallet jack
Properly place inventory throughout a warehouse environment to designated areas.
Receive in coming inventory via RF Scanner with acute attention to detail.
Maintain accurate account of trucks, pallets, & cartons on each pallet and processing time.
Make Daily spreadsheets of the above in Excel and email report to the receiving supervisor or manager.
Preparing order for shipping with packing slips and BOL paper work as well as assuring all pieces of orders have
matching info and securely been wrapped and packaged to company and delivery freight standards.
Retrieve orders by finding the location and picking the correct items for orders with a RF Scanner when orders are
ready to be shipped out.
Train newly hired employees on processes of shipping and receiving including: order picking, RF Scanner functions,
receiving, & receiving clerk duties.
Sprint / Sam’s Club
August 2011-Feb2014 Xerox Services, LLC Houston, TX
Training Mentor
Coach newly hired Customer Care Representatives once after In-Class Training Course.
Providing support to and acting as an extension of the Learning and Development Consultants.
Monitored calls with new hires to display understanding of process execution and tool usage.
Daily debrief of trends occurring on calls as well as review of Key Performance Indicator Metrics.
Ability to manage time effectively, exhibit sound judgment, strong work ethic & excellent customer service skills.
Manage 5-15 new hires at a time with first-hand experience from what was learn in the training class.
Customer Service Representative
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Informs customers about services available and assesses customer needs.
Prepares standard reports to track workload, responses time and quality of input.
2305 Hayes Rd.
Apt # 9502
Houston, TX 77077
Work in a team environment.
Productively and efficiently meet deadlines and quotas.
Communicate effectively, both orally and in writing.
Provide in depth breakdowns of customer billing statements.
Provide exceptional technical support and troubleshooting for our member.
April 2010-August 2011 Ross-Dress for Less Houston, TX
Loss Prevention / Customer Service
Responsible for stocking and sorting inventory
Worked on floor plans according to corporate standards for layout and presentation
Assisted management team with making sure we maintained a safe and secure work environment
Greet customers as they enter and exit the store.
Assist customers with any inquires about products
July 2008-September 2009 Allegiance Staffing / Tabs Direct Houston, TX
Allegiance Staffing
Provided exceptional service to customer as a Laser Printer Operator.
Worked as a team player to assist team mates with processing and sorting mail.
Maintained a safe and secure work environment.
Assisted with numerous other tasks as needed.
Assistant to the pressman
Receive inventory and disperse it throughout the warehouse based on designated departments
EDUCATION
May 2008 Thurgood Marshall H.S. Missouri City, TX
2305 Hayes Rd.
Apt # 9502
Houston, TX 77077
SKILLS
Microsoft Office Microsoft Word Microsoft PowerPoint Microsoft Excel
Written Communication Typing- 43wpm Keypad-15 wpm Multi-tasking
OSHA Forklift Certified Pallet Jack Electric Lift Electric Pallet Jack
Manual Hand tools Power hand tools 5 Ton overhead crane 10 ton overhead crane
REFERENCES Upon request
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