Ronald Portillo

**** ****** **** ***., *******, (321) Ronald112@hotmail.c

FL 32792, 356-6590 om

Objective To be part of a leading company where I can utilize my skills and

experience to improve operations, increase profitability, and

enhance growth of the company.

Experience E-vacations Club - Quality Control Supervisor, Orlando, FL, Jul.

2014 - Current

Ensure a high level of internal and external customer service.

Investigate (and correct) customer issues and complaints relating

to our service.

Formulate, document and maintain quality control standards.

Front Desk Office Assistant at UCF, Orlando, FL, Jun. 2012 - Jun.

2014

Assisted over 1000 students each semester.

Operated and managed Persona and Quantum software which

represents the access control system for all communities and

offices inside campus.

Facilitated office job orders which resulted in increased

efficiency to deliver a better and quicker customer service.

UCF Strategic Competition - Team Leader, Orlando, FL, Aug. 2012 -

Dec. 2013

Developed strategic business plan for Florida Blue's new

marketing segmentation.

Developed Marketing Strategy for GeoCove.

Selected as "best marketing strategy suggestion" for the class.

McDonald's - Crew Trainer, Orlando, FL, Aug. 2009 - Dec. 2012

Supervised new employees on how to perform their daily tasks with

professionalism.

Coached and shared knowledge to help crew become role models in

the fast food industry.

Skills Experienced in Microsoft Office (Word, Excel, PowerPoint and

Access).

Proficient in Spanish.

Strong communication skills.

Education University of Central Florida, Orlando, FL, Dec 2013

B.S. Business Administration Marketing

Related Coursework: Marketing strategy, capstone, and business

finance.

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