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Customer Service Sales

Location:
New Jersey
Posted:
January 28, 2015

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Resume:

Kadisha L. Brooks

*** ********** ******

Stewartsville, NJ 08886

acn1yq@r.postjobfree.com

908-***-****

Experience:

Financial Resources FCU, NJ Loan Processor/Jr. Underwriter 7/12 to 2/14

* Manage a pipeline of 100-140 loans

* Upload applications into Encompass

* Process the loan application

* Customer service (answer phone calls and emails with questions related to mortgages)

* Order appraisals, flood, IRS documents, loan prospector (system used to approve or deny a loan using Freddie Mac guidelines)

* Collect conditions requested by the underwriter need to get the loan cleared for closing

* Review sales contracts and lease agreements

Wells Fargo Bank, NJ Loan Servicing Specialist 2/11 to 12/11 (Contract position)

* Customer Service

* Pull reports to see which accounts will need to be called because there commercial property insurance has expired.

* Request updated/current evidence of hazard insurance for new commercial properties and commercial properties whose hazard insurance has already expired.

* Update customer’s property folders in the system.

* Request updated tax information from different states/county tax offices to make sure that the taxes on the commercial properties are paid current and that the property is not going up for tax sale for non-payment of taxes.

Affinity Federal Credit Union, NJ Credit Coach Coordinator 6/09 to 1/11

* Schedule debt consolidation, credit counseling, bankruptcy counseling, and budgeting counseling appointments for Affinity members at the different Affinity branch locations with the four different credit counselors.

* Customer service

* Manage the appointment calendar for the four credit coaches. From rescheduling appointments for each credit coach to monitoring the days that they have off.

* Notify the credit coaches of any changes to their scheduled appointments by phone, email or face to face.

* Pull members credit reports and prepare the files for the members scheduled appointments with the credit coaches depending on the type of appointment.

* Keep track of all the appointments that are kept by the members per month and send a report to our survey department so that they know which Affinity members to send out survey request to.

Affinity Federal Credit Union, NJ Assistant Loan Processor 5/10 to 1/11 (part time as needed)

* Call on conditions needed before loans go over for closing.

* Send out Affinity settlement agency information to members who will be using Affinity’s settlement agents for closing.

Tribeca Lending, NJ Junior Underwriter 5/05 to 8/08

* Customer service (answer phone calls pertaining to each loan that I had on my reports)

* Coordinated approval/denial notifications with all borrowers, brokers and account executives of Tribeca Lending

* Record and maintain any conditions needed on each loan before closing

* Validate credit documentation

* Prepare files for the closing department to review and schedule closings

* Reviewed sales contract and lease agreements

* Cleared conditions that could be cleared by the junior underwriter.

World Savings, NJ Loan Processor/Closing Specialist 6/02 to 5/05

* Full service loan processor with the oversight of the completion of HUD and Conventional loans.

* Input application in to system

* Coordinated approval notifications with all borrowers, brokers and account executives of WS approvals

* Direct all documented conditions needed to close the loan by fax or my mail

* Administer completed appraisal reports process

* Record and maintain any conditions needed on each loan before closing

* Schedule and Audit the loans for closing

* Notify and process attorneys or title company’s closing packages for scheduled closing dates

* Customer service (answer phone calls pertaining to each loan that I have on my report)

Automotive Corporation, NJ Collection Specialist 12/98 – 6/02

* Strong administrative and database management, customer services and financial documentation and reconciliation.

* Support auto brokers and dealerships at scheduled auto auctions.

* Secure, monitor and documentation of loans for credit worthiness, relating to the daily business activities, including, over credit limits, late payments, return checks, repayments, and out of trust situations. Strong communications, information support, directing and acknowledging policy and procedures.

* Assist in efforts to ‘take possession of’ property to secure loans. Responsible for tracking pending and closed sales of over $10M.

* Collection calls to the auto brokers to make sure partial/full payments were made on time.

Fuller Chrysler/Plymouth/Kia, NJ Customer Service Representative/Bookkeeper

7/96 – 12/98

* Processed monthly vehicle inventory and reconciliation of general ledger account loans, processing vehicle payments with local banks.

* Customer service, order processing, documentation for account reports, coordinated data input and strong administrative support using Microsoft Office products.

* Calculated the salesmen weekly commissions and kept track of their commission/bonus pay.

* Mailed out the appropriate car loan contracts to the lenders who were lending on that particular car loan

Education: Some college courses at Middlesex County College

Microsoft Office and Excel

REFERENCES WILL BE FURNISHED UPON REQUEST



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