Robert John Hall MCSE A+ acn1w6@r.postjobfree.com 407-***-**** http://www.linkedin.com/pub/bob-hall/3/45b/a21/

Work Experience

Project Technician for University of Pennsylvania March 2014 to present

Building Business Critical machines for the Epic system, Integrated Physicians Offices in Chester county to Penn Medicine

Imaging many PCs for a new offices, Moved users into 3737 Market, Pavilion for Advanced Care and other buuildings

Install a new scanner system for nurse’s stations for prescriptions

Inventorying the monitors in the offices to ensure the Epic upgrade will not have a negative effect

Providing support when a new medical practice “Goes Live”.

Mapping users to shared drives and network printers.

Technical Assistance Coordinator Windows 7 Migration Lead at Siemens contract January 2013 to March 2014

We migrated 22,000 users from XP to Windows 7, I touched about 6000 users

I troubleshoot application and educated users in Office 2010.

Proficient in LAN, WAN, and network installation, monitor, and customer

Ability to instruct users with computer and presentation skills

Wrote instruction documentation for Level 1 Helpdesk

Installed hard drives, RAM and imaged Dell and HP machines

Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners

In the post-migration I solved application issues in the Windows 7 / Office 2010 environment.

I traveled to more than twelve Siemens sites in the USA.

Wrote documentation for the Level 1 helpdesk overseas

Independent Computer Service Technician contracted January 2012 to January 2013

As a free-lance contractor I installed, repaired, maintained, and upgraded desktop.

I performed maintenance on printers. Participated in on-site training sessions.

I preformed data recovery for clients. I also setup home networks for my clients.

Run maintenance and back-ups on servers.

Aided client in migrating to a new machine.

Troubleshoot cabling, hardware and software issues.

IT Support for Prosource February 2005 to January

2012

Provided hardware, software, network and database support for a mid-size company.

I ensured network connectivity for the employees, vendors and guests

Ability to write engaging technical documents to assist users in software usage.

Exceptional customer service skills, account management, follow up, and sales.

Set-up routers to satellite offices with Windstream support. Setup PCs, thin clients and printers

Network administration of new users, password resets and group creation.

Traveled to the satellite offices to setup a network and to resolve technology issues.

Wrote procedures for loss of Internet, virus removal and using the CRM system.

PC Analyst Lockheed- Martin contract March 2004 to February

2005

Resolving or expediting technical issues from Business Units with a heavy emphasis in Aeronautic, Email, Network,

Remote Access, Computer hardware, Network printing and supporting clients to access their applications

Specializing in Outlook, Blackberry, firewalls, remote access and Network access

Preformed security check before resetting password reset on four different systems.

Preformed 100% phone support at level s 1 and 2.

Senior Technician for Expetec of Orlando November 2003 to March

2004

Network, hardware, Point-of-Sales networks and software troubleshooting,

Wired and Wireless network installation. Installing networks devices and ensuring Internet connections.

Running data lines to new users. Setup PCs and printers for clients.

Installed a wireless POS system for a restaurant.

Migrated databases for new servers.

PC Analyst Universal Studio of Orlando Florida contract September 2002 to October 2003

Resolving hardware and software trouble tickets from the Remedy software package.

Ensuring Mission Critical applications,( Email, Office, VGS ticketing, satellite updating, Intranet communication,

And Databases), are functioning for all user

Instructor for International Academy of Design & Technology – Orlando October 2002 March 2003

Instructed Microsoft Active Directory courses for students in the System Engineer and Analyst programs.

Prepared syllabus, test, and grading labs.

Instructed the students on the inner workings of computer and network hardware.

Harleysville Insurance Group Inc. Technical Consultant Level 2 Helpdesk November 2001 to July 2002

Deployed Windows 2000 for a new department of Java Developers

Level 2 support for 1,000 home office users and 4,500 remote users on Windows 95, NT, XP, Windows 2000

Resolved cabling issues in the accounting department after a new carpet was installed.

Evaluated new ticketing systems such as “Track-It”.

Database Solutions, Inc., King of Prussia, PA February 1999 - August 2001

Reliable first-level support at Comcast Corporation for 400 users of LAN, desktop, laptop applications

Oversaw Y2K compliance and performance testing on all systems

Used Norton ghost to image machines

Preformed Exchange maintenance

Preformed daily tape back-ups

Migrated users off of Windows 95 /98 and onto Windows 2000.

Beta tested Microsoft’s new products such as Sharepoint.

Enrolled in continuing education and increased my Microsoft certifications.

Xerox Contract April 1998 to February

1999

Provided networking technical support to sales staff at Xerox, Inc.

Aided in the sale of the Document Center, installation and training of the users.

Bell Atlantic contract 1997 to 1998

Converted the wiring system from 10 Mbps to 100 Mbps system.

Installed wire management systems, new racks and insured connectivity for the users.

Houlihan’s Restaurant Group- Corporate Trainer/ Line Chef /Restaurant Manager 5/1981 to 7/1997

I started when they opened “Barclays” at 601 W. Germantown Pike., great seafood in a country club atmosphere. After one year we became

“Charley’s Place”, heavy Prime rib, steak and seafood. That concept grew and at one point we had 13 stores from Virginia to Philadelphia. I

worked the entire Philadelphia stores. At the City Line Restaurant I managed a staff 40. I did scheduling, training and monitored the employees.

When they opened Charley’s Place/ Flash Dancing at 555 City Line Ave. I was asked to be the chef.

Education

Montgomery County Community College, Blue Bell, Pa. 1980 – 1985

Associates Degree awarded 1985 – Hospitality Management

Certifications/Training and skills

CompTIA: A+, 220-801, 220-802 CCNA training Microsoft Systems Engineer Certification, Microsoft Certified Professional, MCDST

Operating Systems: Windows NT/2000/XP/Windows 7,Office 2010/2007, Citrix, presently working on my Security + test SYO-401

Community Activities

Knights of Columbus

References

Robert Eberhart 973-***-**** acn1w6@r.postjobfree.com Corry Marett 407-***-**** acn1w6@r.postjobfree.com

Raj Babber 817-***-**** acn1w6@r.postjobfree.com Carrie Gorman 407-***-**** acn1w6@r.postjobfree.com

Sanjiv Patel 484-***-**** acn1w6@r.postjobfree.com Raymond Schailey 610-***-**** acn1w6@r.postjobfree.com

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