Dorian Howard

**** **** **** **. *** F Indianapolis, IN 46226

317-***-**** acn1vh@r.postjobfree.com

Customer Service

Experienced professional skilled in customer service and personal service

with over four years of experience. Able to handle difficult tasks and work

well under pressure. Recognized for ability to work well with others and

social perceptiveness. Excellent organization and time management skills.

Personable and reliable individual with proven people skills.

Key Qualifications

. Customer Relations

. Professional Phone Etiquette

. Business Correspondence

. Payment Processing

. Excellent Typing Skills

. Information Transferring

. Invoice and Billing

. Budgeting

Work Experience

Allstate Insurance ( Full time)

05/2013- Present

Claims Service Representative

Responsible for taking inbound and outbound calls to customers to file auto

or home owners claims. Assist customers with questions and concerns on

existing claims.

. Received certificate for outstanding weekly numbers being met

. Received certificate for good survey numbers

Wellpoint (Temporary assignment ended) 7/2012- 1/ 2013

Customer Care Representative

Responsible for inbound calls from Medicare members regarding prescription

drug accounts for Anthem and Unicare. Answered questions for members about

billing and eligibility. Assisted members with benefit information and

directed to the appropriate department for further assistance.

. Received certificate for successfully passing required training

. Selected to work an outbound 2013 call campaign

. Developed essential multi-tasking skills

Indianapolis Power & Light (Temporary assignment) 4/2012- 6/ 2012

Customer Service Representative

Serviced Indianapolis residents with power and light accounts. Assisted

members with billing questions and payment submission. Prepared service

order/disconnect processing.

. Received certificate for successfully completing training

. Recognized for excellent customer service skills

Sallie Mae 6/2009- 3/ 2010

Claim Aversions Representative

Inbound and outbound calls to borrowers in regards to student loan

accounts. Worked with in debt borrower accounts prior to default. Received

borrower payments to balance accounts and set up future payment

arrangements.

. Selected to work Department of Education accounts

. Consistently met monthly quotas for student loan account resolutions

Unique Expressions (Economic downsizing) 5/2007- 9/ 2012

Customer Service Representative

Took orders from online submissions for business/personal cards.

Received customer invoice and billing. Contacted customers to deliver

price quotes. Responsible for filing, correspondent and customer follow-

up.

. Received "No Complaints" achievement award for one year period

. Pre-planned and organized production process, resulting in

increased productivity

Education and Training

Medical Assisting Certificate/ Associates in Healthcare Management

(To be completed: 02/2015)

Harrison College, Indianapolis, IN

Seminars

Center for Leadership Development- Business Orientation Project

Rawls Scholars Medicine Initiative

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