Marquitta Halley-Wallace

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*** *. **** **** *** 2 ● Hillside, Illinois 60162 ●708/268-4396 ● acn1vd@r.postjobfree.com

rganized, Negotiating, Skilled Professional, withexceptional communication skills. Seeking opportunity with your company where my expertise of more than (5) years in all areas of collections, customer service and collections contributing to increase profits.

ENTERPRISE RECOVERY SYSTEMS (FINANCIAL INSTITUTION) OAK BROOK, ILLINIOS

Collector 06/2013-04/2014

Key Results: Setting up debtor’s up on the rehab program for past due student loans.

• Primary responsibilities include making outbound calls to delinquent debtors that’s behind on federal student loans, by enrolling them into a rehab program that will get them out of default and back in good standing. Building a good relationship with the debtor so their more comfortable with completing the 9 month program.

• Research accounts and skip trace to get better numbers and possible an updated employer for possible wage garnishment.

• Managed accounts of more than 4500 with a seat goal of 175,000 a month. Processing payments, collection talk offs and assisted by co-workers with closing accounts using talk tactics.

FEDERAL EXPRESS (CALL CENTER) BUFFALO GROVE, ILLINOIS

Customer Service II 08/2011- 07/2012

Key Results: Performs adequate customer service in tracking invoices for deliveries.

• Primary responsibilities include processing orders and tracking information for delivery of packages.

• Works diligent in answering customer service related questions regarding deliveries and placements.

• Researched accounts and scheduled call backs for management to resolve disputes.

AMERICASH LOANS (FINANCIAL INSTITUTION) DES PLAINES, ILLINOIS

Collector 01/2010-08/2011

Key Results: Negotiating settlements on past due accounts for installments, payday and checkbook loans.

• Primary responsibilities included outbound calling for accounts listed by assigned alpha.

• Managed portfolio of more than 5300 accounts exceeding monthly seat goal of 5600 a month averaging 90%. Generating collection letters, processed payments via-electronic checks, administered wage garnishments and files for agency. Assisted co-workers with closing accounts using talk tactics to confirm debt and close with payments. Utilized skip tracing tools when needed.

• Processed notes for wage accounts, bankruptcy, handled customer complaints, collection talk offs, customer refund request, store audits, process mail, upload revocations and email notifications.

Education

Triton College, River Grove, Il pursuing degree in Business

Technology & Skills Summary

MS Office Outlook ● Windows (all) ● Cisco ● Alltel ● AS400 ● Nice Tool (Telephone Reporting) ● Lexis Nexus ● Master files ● Accurint ● Internet Search ● Customer Service ●Consumer Collections ● Loan Documentation● Collections ●

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