Kevis O. Eastman

***** *** **** ** *******,

Houston Texas 77064

713-***-****

acn1tc@r.postjobfree.com

Objective: To secure a position with a well established company which provides a stable environment that

will enable me to maximize my customer service skills. I have over 10 years of call center customer

service experience which can be utilized to make a positive contribution to the company.

Professional Experience

Adecco/ Schlumberger 05/2013-CurrentHouston, TX Logistic Coordinator/C.S.R:

Assist with all Ocean, rail and truck logistics. VIP customer relations which included monitoring specific accounts to

provide superior customer service, assisting Global and key account bids with Account Executives and Trade

department to ensure their accurate and timely completion,Creating service presentations, Preparing reports,

confirming customer invoices, knowledge of FMC rules & regulations. Assist in projects and additional adhoc work

assigned by management. CSR, assist with filing, data entry and administrative support. Coordinating export

shipments in compliance with TSA and US government regulations and work directly with the customer to

resolve issues. Shipping parts, domestic and internationally in a timely fashion. Assists with receipt and

processing orders in facilitation resolution of inquiries and customer concerns related to the order and

delivery process. Interact with both customers and vendors to complete sales orders and follow them

through the invoicing process. Provide technical sales support and product consulting to customers.

Support business development efforts directly. Cultivate and grow customer base. Maximize financial

results. Support efforts to exceed sales goals, increase market share and improve customer satisfaction

TNT International Express Houston, TX05/09-11/11

International Export and Import Specialist: Coordinating import/ export shipments in compliance with TSA

and US government regulations and work directly with the customer to resolve issues. Taking incoming

calls, making outbound calls, scheduling pick-ups for undelivered shipments, handling claims for lost,

shipments, sending out mails over sees with reminders of shipments status, giving customers detailed

information on shipments due date, acting as a liaison between the customer and TNT over sees, training

new employees, updating account information, setting up new accounts, transferring calls to the proper

departments, communicating with customers via email, assisting customers via live chat.

CIBT (Center for International Business Travel) Houston, TX04/07-05/09

Visa & Passport Specialist II: Handled a high volume of calls in the call center. Handling inbound calls and

made outbound calls. Responsible for providing accurate information pertaining to visa and passport

requirements, identifying whether visas are required and sending the appropriate CIR (Customer Inquiry

Requirements) to the client. Assist directly with customer, overseas and different airlines services. Provide

superior service, via phones, e-mails, faxes. In addition to notifying designated accounts of any learned

changes in Consulate closings and/or relevant requirements.

Education: Lone Star College Houston, Texas

Contact this candidate