DEEPTI PANICKER

*C/**** Sec- *C

Vasundhara Ghaziabad (U.P.)

Mobile: 991*******

Email: acn1ql@r.postjobfree.com

Objective

Aim to achieve proficiency in my career. I seek an environment that is simulation and provides professional and personal

growth. I look forward to an organization that respects personal integrity and value of work.

Professional experience

Sr. Back Office Coordinator

Future First Homes Pvt Ltd. (Noida sec 57,) (June 2014 – Jan 2015

Generate leads through ad posting on property portals and convert them into monthly report.

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Records and document management.

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Responsible for handling all post sale activities relating to customers

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Handle customer inquiries, complaints, and payment related issues

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Keeping track of customer payment and do follow up for completion of their demand on time.

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Keeping follow up from Builder firm regarding Customer demand letter, allotment letter, Builder Buyer Agreement

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etc.

Track, Receive and verify bills of sub broker and process them to accounts dept.

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Sr Admin Executive cum Sales Coordinator

REAL DNA INFRA PVT. LTD. (Noida sec 62,) (Sep2013 – June 2014)

Managing the entire general office administration and also taking care of back end responsibilities and coordination with

sales team for pre post sales activities.

Responsible for managing inventories of all running projects, coordinating with dealer network and providing

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absolute solutions to their queries.

Reconciliation of data periodically, providing accurate reports of inventories, preparing monthly sales and revenue

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report.

Bills Receiving, checking, tracking, verifying & processing them.

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Coordinating for all internal meeting requests and coordinating client meeting with sales team.

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Generate leads through ad posting on property portal and keeping record of the progress of all leads and

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translates into a monthly report.

Assist the sales team, Support sales staff by providing sales data, and new project information.

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Processing & managing Vendor Payouts.

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BACK OFFICE COORDINATOR

SHAREKHAN LTD. (Noida sec 62,) (Jan2011 – Aug 2013)

Reporting to Branch Manager & Regional Office, To handle the entire back office operations including document processing and data

entry. Co-ordination with various tasks in the Branch & also manages general office administration activities.

Verification, Punching and processing of Trading and Demat KYC forms.

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Interaction & Co ordination with Branches, Clients for handling & processing Queries (Trading & De mat Accounts)

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Up loading the Clients cheque in the Software & Activation of Clients Trading Limit,

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Handling miscellaneous queries of Branches, Franchisees and clients regarding Demat and Trading accounts and

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many others like (Holding, Ledger, contract notes, DIS, DRF.

Monitoring Risk for Client at branch level.

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Follow up with Clients, Branch & Franchise & Internal Customer .

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Responsible for compilation of Client/ Franchisee and remiser documents.

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Process delivery instructions and demat requests of the clients.

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ACCOUNT OPENING EXECUTIVE

TRUSTLINE SECURITIES LTD. (NOIDA) (July 2010 – Jan2011)

Working in back office operation as an account opening department.

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Documentation Verify of Trading and Demat A/c opening form.

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Handling related mail of Welcome Kit issue in of all over India.

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Issue welcome letters to all clients on daily basis.

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Handling Mail of Discrepancy of A/c opening form in all over branches.

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Generating certain MIS reports as well daily reports related to account opening in the format as desired by the

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Team Manager.

Trading A/c Closing process.

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Re Activation process after deactivated and closed account.

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Profile change process.

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Handling the A/C opening form Equity, Commodity queries of our Branches from all over India.

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BACK OFFICE EXECUTIVE

UNICON SECURITIES PVT. LTD.(INDIRAPURAM,GHAZIABAD) (May 2007–Feb 2008)

To handle the entire back office operations including document processing and data entry. Co ordination with various

tasks in the Branch & also manages general office administration activities.

Accepting & checking demat a\c opening form & trading a\c opening form.

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Standardize, Maintain & Validate Client Data & Related Items.

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Document processing like – verification of documents, margin check punching, KYC punching.

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FRONT OFFICE EXECUTIVE

INDIABULLS SECURITIES LTD. (UdyogViharGurgaon)(April 2005 – May 2007)

Performs a variety of tasks including answering telephone calls from customers and solving their queries, and

maintaining the highest level of customer service.

Responding to customer inquiries regarding sale and service.

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Registering customer complaints regarding their products.

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Preparing MIS and maintaining customers’ service records.

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Qualification

BACHELOR DEGREE IN ARTS.

DELHI UNIVERSITY (Jul 1999 Mar 2002)

Certification

NISM in Depository operations.

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NISM in Securities operations and Risk Management

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Certificate Course in OFFICE ASSISTANT from BHARTIYA VIDHYA BHAWAN, New Delhi

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Personal profile

Husband Name Mr. Suresh Panicker

Date of Birth 08th October 1981

Nationality Indian

Marital Status Married

Language Known English, Hindi

Date Deepti Panicker

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