Michael A. Woods MSISM, CIPP-US

acn1q9@r.postjobfree.com - C: 760-***-**** - 6712 Quantum Dr. - Sparks, NV 89436

Objective

• Develop and execute program and project plans that apply technology as a tool to map, model, and maintain,

business process and procedure.

Experience

President – Adult Training and Education

ProNet Reno 3/14 – present

• Led a 100 member organization of diverse volunteers providing career management training for displaced

professionals seeking to advance their careers.

• Conduct weekly planning meetings and training seminars in skills analysis, resume writing, job search

techniques, professional networking, interviewing, and employment contract negotiation.

Customer Care Manager – SaaS

Coupa Software 7/13 – 2/14

• Hired, organized, and trained a cross functional team of 6 delivering technical support, business process

analysis, supplier enablement, software QA, and operational support of Amazon Web Services (AWS)

servers.

• Established close working relationship with support teams in California and Ireland to provide seamless

24x7 support and business event monitoring to help the world’s largest companies bring billions of dollars of

spend under management.

• Supported decision making of C level executives, conforming organizational procedures and norms to match

best business practices resulting in 40 45% increase in spend under management.

Field Applications Specialist – Technology Project Management

Sound Eklin, a VCA ANTECH Company 10/05 – 5/13

• Integrated digital medical imaging servers into more than 250 client sites around the country; vendor

negotiation, installation, training, and continuing support.

• Led multiple simultaneous, geographically diverse projects to install capital equipment and add digital

medical image management to existing information systems.

• Engineered, fabricated, and installed hardware and software modifications at client sites to alter existing x

ray and network resources to accommodate new DICOM modalities and servers.

• Delivered all projects under budget by strict adherence to company travel expense policies, and diligent

attention to minimizing weekly travel costs; annual budget $120K.

Lead Quality Assurance Engineer – Hardware QA & UAT

• Approved purchases of unique high dollar inventory line items; annual budget of $12.5 million.

• Organized a team of internal technical support staff, software developers, medical imaging experts, product

engineers, and research scientists in an ongoing effort to understand the stability and longevity of

amorphous silicon x ray receptors, reducing field failure rates from 25% to less than 1%.

Michael A. Woods Page 2

Technical Services Manager – Technical Support and Sales

Real Tools Technologies Inc. 10/04 – 6/05

• Coordinated the efforts of server administrators in the U.S., with development and technical staffs in Russia,

Germany, and France to satisfy technical support requests from U.S. clients of a startup international real

estate software vendor.

Traffic Manager – Transportation Logistics

H&P Sales Inc. 04/04 – 10/04

• Negotiated contracts on a $5.5 million annual budget for inbound and outbound multi modal transportation,

including ocean freight from China, drayage, rail, over the road, and local delivery.

General Manager – Sales

Ocean Air Distributing 03/02 – 04/04

• Analyzed local markets and designed marketing mix that generated annual revenues in excess of $250

thousand for a small appliance distributorship.

Residential Connectivity Coordinator – Help Desk Management

San Diego State University 03/01 – 03/02

• Trained and led a team of 7 providing computer and network connectivity support services to the 3000+

residents at SDSU.

Information Systems Coordinator – Technical Services

Louisiana Tech University 12/98 – 02/01

• Administered and upgraded a LAN/WAN with over 100 nodes for Housing and Residential Life.

General Manager – Third Party Logistics

Sureway Transportation 06/92 – 12/98

• Recruited, and trained a team of transportation brokers negotiating contracts for the transportation of general

commodities and heavy haul.

Education

Florida State University 08/12

Tallahassee, Florida

Master of Science in Information Systems Management

Louisiana Tech University 02/12

Ruston, Louisiana

Bachelor of Science in Computer Information Systems

Certified Information Privacy Professional (CIPP US) 10/14

Certificate of Achievement, Dale Carnegie Courses Skills for Success 10/14

Project Management Essentials Certificate, UNR 12/14

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