Priyank Jain

CRM Functional Lead

Mobile: +1-269-***-**** Email: acn1q2@r.postjobfree.com

Experience SUMMARY:

. 7+ years of experience in Consulting Solution Designing,

Configuration, Landscape Architecture & Implementation in the domain

of Customer Relationship Management primarily focusing on SAP.

. Excellent understanding of the business processes (sales, service,

billing, pricing, marketing & logistics) and utilized SAP as a tool to

deliver highly effective and efficient solution.

. Strong background designing and deploying integrated solutions with

SAP CRM.

. Adept in all phases of project development, from concept through

realization.

. Conduct business blueprint workshops with end users and business

subject matter experts (SMEs).

. Strong experience in SD Pricing and Order to Cash implementation

(Quotation Management, Order Management, Contract Management &

Billing).

. Strong Experience in Integrating SAP with ECC and other legacy systems

(XI & PI Integration).

. Experience in leading midsize teams.

. Experience in project planning, effort estimation and resource

planning.

. Experience on implementation using Agile and Waterfall methodologies.

Experience in all phases of SDLC.

PROJECT DETAILS: Project I

Client Leading Storage Device Manufacturer

Project Customer Portal Implementation - July 2014 to Till

Date

Role Business Analyst

Description Client provides modular mid-range and high end

storage systems. The client is implementing Adobe

Experience Manager for consistent online experience

for customers and partners.

Contribution Conducting workshops with Business SME's.

Writing detailed functional requirements and solution

designing (AS-IS and TO-BE Analysis).

Leading integration team responsible for managing

portal integration with Siebel and other complex

legacy systems.

Write detailed user stories and guide the Technical

team to develop code.

Responsible for functional team and assisting QA team

test scripts.

Environment Siebel 8.0, Adobe Experience Manager

Employer Deloitte Consulting

PROJECT DETAILS: Project II

Client Global Home Appliance Manufacturer

Project eCRM Implementation for Service - Nov 2013 to July

2014

Role Lead Consultant

Description The client is a leader of the global home appliance

industry, manufacturing appliances across all major

categories. The client is implementing a SAP CRM

solution, cutting across Sales and Service. The scope

of the project was to implement a SAP CRM solution

phasing across different business units to improve

the customer engagement processes.

Contribution Gather business requirements from client by

conducting workshops with respective process area

leads

Lead consultant for managing SAP CRM integration with

legacy systems. Handling complex integration

scenarios involving multiple interfaces with several

external systems through PI and File Transfer (SFTP).

Write detailed Functional Specifications and guide

the Technical Consultant to develop code for any

additional non-standard functionality requirements as

desired by the Client in the Realization phase

Maintain the relevant settings for the Service

Request, Service Orders and Activity Management.

Involved in unit testing, string testing and

integration test cycle execution and defect

resolution.

Involved in regression/performance testing, managed

batch job configurations.

Environment SAP CRM EhP2, ECC 6.0

Employer Deloitte Consulting

Project III

Client Leading Manufacturer of Construction and Mining

Equipment

Project SAP Service Parts Management Implementation - June

2013 to Nov 2014

Role Lead Consultant

Description Client wanted to move its aftermarket parts operation

to a next-generation platform, it joined forces with

Ford Motor Company and SAP to develop a powerful

service parts management application and to have a

Common integrated solution for SPP (Service Part

Planning), EWM (Extended warehouse Management), and

CRM (Customer relationship management)

Contribution Prepared business blueprint and solution design

documents for new Distribution Centre (Australia and

Mexico)

Configured system for pricing and billing

(Intercompany, Intra-Company, Multilevel,

Accommodation etc.)

Carried out necessary base customizations to make the

transactions work as per the business requirements.

Write detailed Functional Specifications and guide

the Technical Consultant to develop code for any

additional non-standard functionality requirements as

desired by the Client in the Realization phase

Worked on interfaces using SAP XI to integrate CRM

order processing with legacy

Maintain the relevant settings for the order

management, pricing and marketing programs

Unit testing the SPM scenarios with the sample master

data.

Environment SAP CRM EhP1, ECC 6.0, EWM

Employer Deloitte Consulting

Project IV

Client Department Of Australia Govt.

Project Implementation of Investigative Case Management (ICM)

- Aug 2011 to Jan 2012

Description The Department of Human Services is responsible for

the development of service delivery policy and

provides access to social, health and other payments

and services. Centrelink investigators currently rely

on multiple locally managed databases, paper based

processes, and on technology which no longer

satisfies Centrelink's business needs, in areas such

as: investigations management, reporting,

seizing/storing forfeited goods, evidence and the

prosecution of offences against the Social Security

Act.

Implementation of a new Investigation Management

System (IMS) is expected to result in more consistent

case management work practices, automation of largely

manual processes and reduction in rework.

Role System Analyst

Contribution Conducted workshops with SME's for business

requirement.

Involved in preparing Business Process Design

Documents (BPDD's) and Blueprints.

Involved in designing the solution for business

needs, preparing WRICEF's documents.

Configured ICM Cases, Objects, Locations and

Activities within ICM space.

Involved in Unit and Integration Testing.

Involved in UI configurations and enhancements for

web client.

Involved in UI skin and Layout change.

Environment SAP CRM 7.01 (EhP1)

Employer Wipro Technologies

Project V

Client Leading Energy and Utilities and Company in Australia

Project Implementation CRM 7.0 and IS-U 6.4 - Jul 2010 to Aug

2011

Description Origin is a leading producer of gas in eastern

Australia, is the largest owner and developer of

gas-fired electricity generation in Australia and is

a leading wholesaler and retailer of Energy. It has

focused on gas and oil exploration and production,

power generation and Energy retailing. It is a

complete implementation for all Metered Products

including Gas, Electricity, Hot Water and Reticulated

LPG. The current scope of Wave 1 will be the front

Office and back office business processes related to

gas and electricity (metered) products for Mass

Market and C&I customers in Australia. Serviced Hot

Water, Reticulated LPG and unmetered products

relating to security and public lighting are also

within the scope of Wave Approximately 2.8 Million

customers will be migrated from billing systems such

as CIS/OV, MOE and Gentrack and front office systems

such as Siebel into an integrated SAP IS-U and CRM

solution.

Role SAP CRM Consultant

Contribution Understanding and streamlining the business processes

related to Customer Relation Management for the

client.

Involved in writing Business Blueprint and Functional

Specification documents.

Involved in Test case scenario preparation and

Execution.

Primarily responsible for CRM Outbound

Correspondences.

Involved in CRM-ISU sales processes (Quotation,

Contract

And Business Agreements) customizing, development and

testing.

Involved in customizing of Business Partner and

Technical Objects (Connection Objects, Premise and

PoD's).

Designed and configured Organization structure,

business roles and user assignment.

Responsible for ECRMREPL contract replication issue

resolution.

Middleware configuration for data exchange of Master

and transaction data between CRM and IS-U System.

Initial and delta download from IS-U.

Configuring, monitoring inbound & outbound queues and

solving replication problems and errors.

UI Enhancements and Configurations.

Environment SAP CRM 7.0 and IS-U 6.4

Employer Wipro Technologies

Project VI

Client Global Electrical Equipment Manufacturer

Project Implementation and Rollover of CRM 4.0 and ECC 5.0 -

Jun 2008 to Jul 2010

Description This company is the leader in Electrical Products

Manufacturing in the world. They are having a very

huge geography of offices in more than 100 countries.

They are the world's largest manufacturer of

electrical distribution, industrial control and

automation products and systems. They are the world's

first power and control specialist, providing

solutions, products and services to customers in

residential, commercial, industrial and OEM markets.

This is an implementation and roll out project

undertaking the implementation and roll out for

Australia, New Zealand, France, Russia, US, Argentina

and Chile.

Role System Analyst

Contribution Conducted RICEF sessions to understand the reporting

and form requirements

Designed and configured Organization structure.

Configured various transaction types, Item

Categories, Item category determinations.

Configured Pricing, Partner determination, Status

Management, and Action Management.

Did Tax related settings in both SD and CRM.

Did pricing configuration in SD (Master) and download

to CRM.

Triggered initial download of various objects like

Prices, taxes, plant and Basis Objects

Did settings for Master Data replication for BP and

Product

Gave functional specifications for developing various

smart forms.

CIC configuration: Created various profile like

winclient profile, action box, workspace profile,

agent inbox etc.

Worked on wide variety of issues raised during

Foundation Testing, Linear acceptance Testing (LIT),

User Acceptance Testing (UAT) and Non Regression

Testing (NRT) phases of projects.

Uploaded Master Data through LSMW for localized test

scripts.

Environment SAP CRM 4.0 and ECC 5.0

Employer Wipro Technologies

Project VII

Client Global Classified Advertising and Print Media Company

Environment CRM 5.0 Support

Role SAP CRM Functional Consultant - Jan 2008 to Jun 2008

Description They are the leading international directories

business operating in the classified advertising

market through printed, online and phone-based media

in the UK, US, Spain and Latin America. Wipro was

responsible to provide Production support in SD,CRM

and SRM.

Contribution Worked on Incidents (Tickets) and Problem Records.

Worked on Tickets Related to Pricing in ECC.

Worked on Master Data (BP, Contact Person etc)

replication tickets.

Involved in CRM middleware monitoring,

troubleshooting and developments of custom adaptor

objects.

Worked extensively on Middleware Replication Issues

related to Business partner, Product master and

pricing conditions.

Environment SAP CRM 5.0 and ECC

Employer Wipro Technologies

Education

Degree Institute Major

BE Rajiv Gandhi Technical Computer Science

University, Bhopal

PGDBA Symbiosis Centre for Distance CRM

Learning

PERSONAL DETAILS

Date of Birth 16th Dec, 1984

Nationality Indian

Sex Male

Marital Status Married

Current Employer Deloitte Consulting (Feb 2012 to Till Date)

Previous Employer Wipro Technologies (Dec 2007 to Feb 2012)

Languages Known English, Hindi

Certifications:

. Supply Chain Management

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