Enda Thomas Nolan

Mountain View, CA acn1mf@r.postjobfree.com

Mobile: 415-***-**** Enda Nolan

Pall Fortebio – Menlo Park, CA Life Science Equipment Mfr 2011 - 2014

Project Manager Jun 2014 - Oct 2014

Implemented ServiceMax (Salesforce platform), a mobile Field Service software system to

improve management of service business KPI’s.

Created project plan, configured system and conducted testing resulting in a successful

phase one deployment.

LAM RESEARCH (Contractor) - Fremont, CA Semiconductor Equipment Mfr 2011 - 2014

Product Program Manager Aug 2011 - Mar 2014

Program/Project Manager for the $1B Spares and Service Business to drive cross-functional initiatives.

Activities included:

Program Manager for a spares dual sourcing initiative enabling business continuity and $2M+ cost

reduction.

Product Management Lead for obsolescence issues of spare parts, working with Engineering and

Supply Chain to determine course of action.

Product Management Lead for alternative part transition management. Analyzed risk buy of new

material and managed approval loop, working with part planning and finance groups.

Business Unit Lead to gather spares strategy for New Product Introduction milestone reviews.

Performed Market Share Analysis. Created top down and bottom up models of high revenue

spares products enabling agreement in MS target setting for the year.

Project Manager Apr 2012 - Sept 2013

• PMO Project Manager - Integrated Business Processes & Systems for a Customer Satisfaction

Business Group during Novellus integration.

• Created Project Plans for eight BP&S. Facilitated meetings of functional teams. Tracked all activities

including risk mitigation and resource planning using Corporate PMM project management

methodology and tools.

• Resulted in hitting all key project milestones and a successful department BP&S integration.

NOVELLUS SYSTEMS - San Jose, CA Semiconductor Equipment Mfr 1997 –

2010

Business Development Manager Nov 2004 - Mar 2010

• Primary interface from corporate business group to account sales teams for service portfolio

products. Reviewed and approved deals of $8M/yr of service contracts, and product upgrades.

• Co-owned a $50M+ forecast with service directors and managed booking, revenue and margins

consistently to within 5% of target.

• Drove sales operations activity for high dollar custom and critical orders of used equipment.

• Managed licensing agreements for legacy system partners and established royalty payment

processes. Conducted business review meetings with partners.

• Evangelized the product portfolio internally, including presenting corporate training classes.

• Developed two service products based on needs from customers and field organizations.

• Exhibited products at industry trade shows (inc. Semicon and ISMI).

Enda Thomas Nolan

Mountain View, CA acn1mf@r.postjobfree.com

Mobile: 415-***-**** Enda Nolan

Project Manager (CS Operations) for multiple SAP and SQL support initiatives to improve productivity

and financial performance for 1000 employees. Involved building consensus in a global matrix

organization, gathering requirements, writing spec documents and training users. Examples include:

• Forecast System - Changed forecasting the $200M+ AfterMarket business from spreadsheets to

an SQL database resulting in real time access and improved reaction time.

• Warranty Part Accounting - Automated part consumption by a field engineer, saving 300 labor

hours per month and eliminating a $5M liability account.

• Part Repair List Request System – Replaced a manual email system with a process leveraging

SAP QM notification functionality.

Project Team - SAP Integration – Field Service Subject Matter Expert Apr 2004 - Nov 2004

• Selected as field service expert on a large project team, completing a successful integration of an

acquired company (SpeedFam-IPEC) service and sales (SAP SM/SD) business processes,

including quote to cash and reverse logistics processes.

Field Service Supervisor contracted at Intel, CA and Leixlip, Ireland May 2000 - Apr 2004

• Managed a team of 14 field service engineers, 2 year product installation ramp and onsite service

contract.

• Managed escalations of complex technical issues between specialist corporate support teams and

customers.

• Managed timeline for ship, dock, SL1/SL2 and supplier, customer qualifications.

• Consistently achieved operational corporate metrics targets for safety, part return, warranty

material costs, labor utilization and overtime, self-sufficiency and escalation performance. Results

included being awarded Intel best large fab supplier award.

• Chaired and reported on a weekly service manager meeting to share operational, technical and

general information, address resource sharing needs, and align with product/technical support

departments.

• Coordinated training. Mentored subordinates on all aspects of field service including customer

satisfaction, technical troubleshooting, and administrative duties.

• Project Manager for upgrades, calibrations and joint development testing.

Field Service Engineer contracted at Intel, CA and Leixlip, Ireland Apr 1997 - May 2000

• Assigned as an expatriate to Intel Ireland to install and maintain the first Novellus product

penetrated at this customer.

• Received a “flawless ramp” award for install and qualification ahead of schedule. Promoted to

management on return.

NEC ELECTRONICS - Roseville, CA Semiconductor Memory Chip Manufacturer 1993 - 1997

Semiconductor Equipment Technician

• Maintained Novellus, TEL, Watkins-Johnson, TYK, and KLA-Tencor Thin Film, Diffusion and

Metrology semiconductor equipment.

• Developed maintenance procedures and audit compliance documents.

EDUCATION & TRAINING:

Technical Sales (B.Sc. Ord. Equivalent) Institute of Technology - Ireland

Electronic Engineering (AA Equivalent) Institute of Technology - Ireland

Contact this candidate