C H R I S TO P H E R T. O W E N S, CISSP

**** *. **** ***** *** Tampa, FL 33611 910-***-****

acn1m9@r.postjobfree.com

S U M M A RY Q U A L I F I C AT I O N S

OF

Active Top Secret/SCI Security Clearance

Certified Information System Security Professional (CISSP)

CompTIA Security+ Certification

ITIL v3 Foundation Certification

22 Years U.S. Army – Chief Warrant Officer Four, Information Services Technician

22 Years’ experience in Information Technology

Knowledge, Skills, and Abilities

Datacenter Operations Technological Leadership Interpersonal Relations

Identity and Directory Oral and Written Communications Performance Management

Access IT Program/Project Management IT Policy and Process

Continuity of Operations (COOP)

Information Disaster Recovery

Active Directory Administration

Assurance/Security Windows Server Platforms

Server Architecture and Clustering

Server Virtualization Microsoft Exchange

System Enterprise Management Tools

Systems Administration Systems Integration

Enterprise Data Storage

Education

CENTRAL MICHIGAN UNIVERSITY Mount Pleasant, MI

Masters of Science in Administration in Human Resource Management, 2001

park University Parkville, MO

Bachelor of Science in Computer Science, 1997

Professional Experience

headquarters United states special operations command Tampa, FL

Senior Operations Information Systems Engineer, FEB 2013 to Present

Responsible for prioritizing and implementing the installation, operations, and maintenance of $300M in

information systems equipment and services in 2 primary datacenters, 5 branch headquarters, and 6 area

support centers in support of 60,000 Special Operations Forces users worldwide.

Key Results:

Data center consolidation effort subject matter expert, worked independently and as part of a

team to resolve complex problems which required analyzing data from multiple inputs and

operational impacts

Managed multiple critical service outage teams resulting in reduced unplanned down-time

Managed Group Policy Object redesign/consolidation effort, which resulted in an improved

user experience and increased server/workstation performance by reducing policy processing

times

Enterprise directory services project manager responsible for developing directory service

connections with the Defense Information Systems Agency in support of Department of

Defense identity and access management policies

Managed the installation of a $1M data services package at one of the organization’s branch

headquarters

Professional Experience (continued)

Managed identity and access services which included establishing external connections,

maintaining persona information, public key infrastructure, and directory technologies

Directed the planning, engineering, and successful upgrade of 30 Microsoft Exchange

Servers from Exchange 2007 to Exchange 2010

Managed the daily operations of enterprise data services, 1100 servers spanning 3 networks

(Windows Servers, Microsoft Exchange, Microsoft Lync, Microsoft SQL Servers, File Share

Storage, Backup/Recovery, Remedy, and COOP)

UNITED STATES ARMY SPECIAL OPERATIONS COMMAND Fort Bragg, NC

Operations Manager, 2012 to 2013 Systems Branch Chief, 2005 to 2012

Senior technical officer for the Network Operations troop which provides automation and telecommunication

support to 1200 Special Operations Forces users. Served as the subject matter expert and lead project manager

responsible for architectural planning, configuration management, systems and database administration,

engineering, software development, and wide area network (WAN) support.

Key Results:

Managed the data services change management process that supported of 1200 local and

geographically separated users, which directly resulted in a 95% service availability

Developed and executed a communications plan for the synchronized relocation of

headquarters enterprise data services within a 24 hour period with no loss of data

Managed datacenter that consisted of 450 physical and virtual servers

Developed incident management process that guaranteed timely incident response, ensured

lessons learned were documented, and facilitated the rapid restoral of services

Coached and mentored superiors, peers, and subordinates in all aspects IT operations,

increasing the team’s ability to manage the organization’s technology portfolio

Maintained a team of 59 dynamic IT professionals that leveraged emerging technologies to

increase organizational effectiveness and promote continual process improvement

Managed the design, implementation, and migration of geographically dispersed users to

Microsoft Office Communication Server

Managed the design and implementation of Microsoft System Center Configuration Manager

2007 and Operations Manager 2007

Developed an automated plan to silently upgrade 1200 workstations from Microsoft Office

2007 to Microsoft Office 2010 resulting in an transparent event for clients

Engineered solution to transition test and development networks from 40 physical servers to

2 physical servers hosting Microsoft Server 2008 R2 Hyper-V virtual machines which reduced

the datacenters power, processing, and air flow requirements

Developed Host Based Intrusion System project plan for 240 servers and managed the

successful implementation of the application and policy exclusions

Supplemental Employment History

JUL 2004 – DEC 2005 Information Systems Manager/Technical Advisor, 82nd Signal Battalion, Fort Bragg NC

C H R I S T O P H E R T. O W E N S, C I S S P

Phone: 910-***-**** Page 3

APR 2004 –JUL 2004 Chief, Combat Service Support Automation Management Office, Division Support

Command 82nd Airborne Division, Fort Bragg NC

MAR 2003 – APR 2004 Chief, Combat Service Support Automation Management Office, 23rd Area Support

Group, Camp Humphreys, Korea

DEC 1999 – MAR 2003 Information Systems Manager/Project Manager, 24th Infantry Division Automation

Management Office, Fort Riley KS

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