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Customer Service Project Manager

Location:
Texas
Posted:
January 27, 2015

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Resume:

Tony Douglas

865-***-**** • acn1m1@r.postjobfree.com

PROJECT MANAGER

Dynamic project manager executive with a strong background in concrete construction.

Also a history of success in trusted leadership as a CEO / Project Manager in civil

commercial and industrial construction. With a proven record of motivating

employees, subcontractors, sales teams to drive growth in revenue and profitability

throughout the Southeast region and Nevada. Extensive expertise in building enduring

relationships with major clients and negotiating favorable contracts. Reputation for

excellence based on ability to create and replicate models for achievement in

construction installation, construction safety, interstate logistics, customer service,

safety operations to exceed business objectives.

CORE COMPETENCIES:

• • •

Strategic Leadership Key Account Relationships Budgeting / Forecasting

• • •

Revenue / Profit Growth Sales Management Integrating Operations

• • •

P&L Accountability Cost Containment / Reduction Relationship Management

• • •

Safety Lost Time Mngmt. On Time Completion Schedule Management

Professional Experience

CASEY INDUSTRIAL

Multi-Craft Specialty Contractor - Westminster, Co. June 2014 to Present

Leader in delivering quality service on time and with high emphasis on safety.

General Civil Concrete Superintendent

Responsible managing and controlling assigned projects, including overseeing field operations,

site safety, productivity, quality work, sequence and duration on schedules, review plan

specifications, maintain a positive relationships with the owner architect ect. Though out the

project(s).

Projects Accomplishments to Date

James Hardie Building Products in Plant City, Fla. plant project cost of approximately 120 plus

million. Civil work delivered on time with zero rework.

James Hardie Building Products in Cleburne, Tx. plant add on with a project cost of approximately

70 plus million. Present civil work compilation schedule Feb. 6 2015

FIRSTFLEET INC. – Morristown, Tn. 2011- 2014 (Company Moved)

Leader in safety with zero employees’ loss of time injuries or accidents while under direction.

Transportation Supervisor

Providing strategic just in time service in TN, NC, KY, VA, GA responsible for the operations

scheduling of on time delivery, pack out of products and pick up of fright, DOT records of loads

and drivers, Seal records to customers while giving superior service to our multimillion-dollar

customers.

Leadership & Operations Management

• Achieved annual company safety goals.

• Streamlining logistics, reducing fuel costs and payroll.

• Recruited to fleet maintenance to reduce down time of equipment.

• Road tested and trained new drivers (zero new hire accidents with in the first year)

• Encourage safety to employees daily (zero loss time accidents)

• Worked with employees to achieve a 8% turnover rate at terminal with a national industry level

being at 30%

FORMCO CONCRETE CONSTRUCTION, INC. – Knoxville, Tn. (2000-2010)

$124M Southeast region leader in specialty construction and concrete and customer service.

Project Manager / CEO

Unique opportunity in concrete providing top quality service within a specialized niche in the

concrete construction industry. Leveraged enduring relationships with multimillion-dollar

customers and major suppliers combined with extensive specialized knowledge of the industry to

achieve business goals. Established network for major construction throughout the Southeast (AL,

MS, FL, GA, NC, SC and TN) and Nevada; assumed comprehensive P&L accountability while

directing sales initiatives and managing construction operations.

Sales Leadership & Operations Management

• Rapidly grew revenue $124M with 32% profit margin by increasing sales of construction

installation and service.

• Achieved annual gross profit of 34% by reducing expenses 20% and developing time

management.

• Developed enduring relationships with major clients.

• Served as expert technical consultant on major projects.

• Delivered exceptional customer service by stocking hard-to-find inventory to prevent work

stoppage.

• Responded to market downturn while maintaining responsiveness to customer needs by

streamlining fuel costs, rework and office over head.

UNITED PARCEL SERVICE - Knoxville, Tn. 1985-2000 (15 and out retirement)

Leader in customer service for 15 years with no complaints

Transportation Engineer Specialist

Providing strategic on time service to customers in the East Tennessee Area: Responsible for

every aspect of operations of on time delivery and pickups of fright while on area, performing

sales and up sales to multimillion-dollar customers, training of new products to the JUST IN TIME

market place.

Sales Leadership & Operations Management

• Recruited to lead a team in claims reduction and increase profit. Served on board, trained

and motivated safety to other driver and dock works.

• Increased market share in sales techniques and industry-specific knowledge.

MULTICULTURAL

LANGUAGE: English and Basic Spanish

EDUCATION

Bachelor of Business Administration Program (Attended)

La Salle University. Bogota- Colombia, S.A

Drafting/CAD Engineering Design (Attended)

Morristown-Hamblen Morristown Tennessee USA

PureSafety (Attended)

OSHA 30 for Construction Outreach Training

References Provided On Request



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