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Customer Service Quality Control

Location:
Missouri City, TX
Posted:
January 27, 2015

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Resume:

acn1la@r.postjobfree.com

832-***-****

NICHOLAS R. THOMPSON

Result oriented Quality Control with progressive experience including superior customer service

skills.

PROFESSIONAL SUMMARY

Strong leadership and team building skills

Demonstrated fiscal accountability by focusing on controlling costs

Accomplished customer service skills, providing prompt resolution of problems and/or complaints

to achieve highest levels of client satisfaction

Effective in building and sustaining productive relationships with all management levels; dedicated

to an employer’s business objectives.

Innovative thinker with strong multitasking skills

SKILLS & Excellent coordinator

Thrives under pressure

ABILITIES

Strong Leadership and teamwork attributes

Excellent time management skills

Superior computer skills

Broad knowledge in Quality Control and Quality Assurance

Excellent Interpersonal skills

Great motivator and problem solver

Proficient level: Microsoft Word, Outlook, Excel, Access,

PowerPoint, SkyDrive, Etc…

Microsoft Visual Studios: IT Write/Read C++ Language. Write basic

Computer Programs and Software.

EXPERIENCE

OILFIELD FIELD SERVICE TECHNICIAN

QUICK CONNECTORS, INC., HOUSTON, TX

FEB 2014 – OCT 2014

Electrical Wellhead & Packer Penetrators - Field Service

Install Penetrator system thru tubing hanger and adapter into baker

box

ESP’s downhole pump cable complete feed thru(no splice)

Install Tubing Hangers, Wellhead Adapters, Pump Cable, and Conduit

system

Expert on install on Baker Hughes, Summit, Schaumberg Pump

Cable

CLX Cable Terminations

Work with Baker Hughes Pump Tech and National Oilwell Varco

Field Service Tech

Take charge of every personnel on entire well site once on the rig

floor

Signal workers operating hoisting equipment to lift and place in final

position

Position Adaptor into its final position without damaging Pump

Cable(ESP)

Verify vertical and horizontal alignment

Install Feed Pump Cable downhole thru Adapter into Conduit Box

into Baker Box

Coordinate/plan daily work with very minimal supervision

Company Vehicle, company card, company phone, company laptop.

Maintenance on company vehicle, Keep up with tools

Monthly expense report on Company Card

QUALITY LEAD MANAGER,

ALLIED FITTING, MISSOURI CITY, TX

APR 2013 – OCT 2013

Valve & Material Certifications & Quality Auditing

Oversaw the entire shop including Quality Control/Assurance

Ensure the overall safety of the company

Provided new effective ways of checking all reports

Created all training documents and trained all new employees

Oversaw all aspects of quality and assurance

Created new Microsoft templates for all reports to save time and

money

Calibrated and ensured all measuring equipment was in spec, which

included calipers, gages, thread height gages, wall mic’s, laser

measuring equipment, PMI guns, etc..

Ordered all equipment for the company

Dimensional checked anything that called for it

Positive Material Identification Testing Inspections

Oversaw all reports including NCR’s

UNIVERSITY OF HOUSTON, STUDENT OF COMPUTER SCIENCE

OF ENGINEERING, HOUSTON, TX

07/12 03/13, 07/13 PRESENT

QUALITY CONTROL SUPERVISOR,

Page 3

HYDRIL TENARIS, HOUSTON, TX

MAY 2008 – JULY 2012

THREADING PREMIUM CONNECTION & PRESSURE CONTROLS

Managed all 25 Quality Control Inspectors on my shift

Created, trained, and oversaw procedures and personnel

GE Oil and Gas Pressure Control

Made and check X Rays of molds

API Spec 5CT/ISO 9001Certified

Created/revised working documents for the staff

Trained employees

Verified and reported the daily numbers

Made necessary corrections regarding the reports to ensure accuracy

Researched and solved issues as they arose and continued to find

solutions to improve the efficiency and effectiveness of my

department

Responsible for hiring and terminating Quality Control Staff

Coached and promoted staff in order to have a well run team.

Encouraged staff to participate in solutions

Use of precision measurement instruments, including calipers,

micrometers, Vision Systems, as well as familiarity with CNC

Ordered equipment/supplies for my department including: dial

calipers, micrometer, and etc…

Performed/Oversaw First Articles and Last Articles

Snapple, Houston, TX

AUG 2007 – MAY 2008

Merchandiser Supervisor

Wholesale Distributor

Houston Distributing Company, Houston, TX

JUN 2006 – AUG 2007

Merchandiser Supervisor Driver

Wholesale Distributer

University of Houston working on Computer Science of

EDUCATION

Engineering Degree

Related coursework: Introduction to Computers, Introduction to

Engineering, Programming Fundamentals One and Two.

CERTIFICATION IADC HSE RIG PASS License able to work on all Oilfield Well

sites

SAFELAND USA License able to work on all Rig sites

Hydrogen Sulfide (H2S) Certified

BASICPLUS: CPR, AED, and First Aid Certified

Bloodborne Pathogens Certified

ISO 9001:2008 Certified Threading of Casting and Tubing Steel

Pipes and Accessories

ISO 14001:2004 Certified Manufacturing pipes external coating

API Spec Q1 and API Spec 5LCP Certified American Petroleum

Institute

API Spec Q2 and API Spec 5ST Certified Certification number:

5ST 001

API 5CT, 5B, 5C1, 5C2, 5C3 Certified Certification number: 5CT

0070.1

Positive Material Identification (PMI) Test Certified

Page 5



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