DAMETRIA PARKER

*** ***** ******* *** • Columbia, South Carolina 29223 • 910-***-****

OBJECTIVE: Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

• 6 years of customer service (phone and in person) and 1 year of sales experience

• Excellent communication, presentation, leadership, problem solving, and time management techniques

• Advanced user of MS Word, MS Office, Lotus Notes, Outlook, and MS Excel

• Proficient with Windows 95/98/2000/XP/ Vista operating systems on PC and MAC computers

• Diffused irate customer issues via telephone and public contact

• Increased sales revenue by up selling products on all accounts

• Answered over 200 calls daily and handled multiple tasks simultaneously

• Handled multiple tasks simultaneously

• Able to analyze questions and answers to ensure adequate service and maintain low call

• Self - motivated and capable of learning quickly

• Team player with the ability to work independently

EMPLOYMENT EXPERIENCE

Full-time Associate Front House 11/13 - 1/14

SMX Amazon

Kickin Chicken 06/11 – 11/11

Cashier/Hostess

Sales Associate

Forever 21 – Fayetteville, North Carolina 08/09 – 05/10

Sales Associate/ Cashier

Goodies 07/09- 04/10

Hostess

Ruby Tuesday – Fayetteville, North Carolina 07/09 – 12/09

Hostess

Ruby Tuesday – Fayetteville, North Carolina 10/08 – 02/09

APPOINTMENT SETTER / TELEMARKETER

Direct Buy – Rochester, New York 11/07 – 03/08

CUSTOMER SERVICE / SALES REPRESENTATIVE

Sutherland Global Services – Rochester, New York 10/06 – 06/07

OUTBOUND SALES REPRESENTATIVE

Dial Americas – Rochester, New York 11/05 – 08/06

EDUCATION

Medical Assistant

Everest Institute – Rochester, New York

Diploma Received

E.E. Smith High School – Fayetteville, North Carolina

Fashion Student Associates Program

Arts Institute Durham, North Carolina

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