N iko Lee T: 323-***-****

**** *** ***** ****. *** Angeles, CA 90056

acn1kj@r.postjobfree.com

Objective: To obtain a customer service position in a fast paced environment

u tilizing my organizational and problem solving skills in a professional

manner.

Experience

T iger Text Account Executive 4/2012-7/2014

• New business acquisition executive for secure text messaging

company

• Account management

• Account retention

• Strategic account growth

• Strong team member in a collaborative work environment

Ma rcus Evans Corp. I nside Sales Rep. 1/2010-

2/2012

• Account management

• Account retention

• Corporate event planning for Fortune 500 Companies

Bally’s Total F itness Collector 12/2005-12/2009

• Collected more than $300,000 per year

• Negotiated payments positively for the company

• Worked independently

• Maintained detailed records and reported on accounts

• Renewed old accounts as needed

• Received top collector award

• Maintained high call volume

• Responsible for collection of overdue accounts and non-payable

debts

• Resolved complaints and problems efficiently

TBSC Collector 08/2003-

11/2005

• Collected past due accounts

• Professionally handled difficult collections

V X I/ MC M Customer Service Representative 05/2000-

7/2003

•Compiled lists of perspective clients for use in sales leads

•Sold long distance phone service to individuals by phone

•Determined charges for services, prepared change of address

records, issued discontinuance of order(s)

• Reviewed and resolved complaints

Skills

•Excellent communication and problem solving skills

•In terfaces well with customers and employers efficiently and

effectively

• Self motivated and assertive

• Quickly learn procedures and methods

Education Xavier University U ndergraduate 1997

Daniel Mu rphy H igh School D iploma

1993

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