Customer Service Operations
Resume:
Michael David Martin
Porter Texas
Objective:
An interesting position with a growing company and be a team player and be able to
advance in career. I am also looking for possible relocation.
Past Employment:
Cheetah Logistics
Hwy 35
Alvin Texas 77512
Title:
Logistics Division
June 2012- May 2014
Reason for leaving:
Laid off
Past Employment:
AM Worldwide
Houston Texas 77032
Ph: N/A
Title:
Over the road dispatcher
Date: July 2010- 2012
Reason for Leaving: Company went out business
Past Employment
Dyna-Fab Inc
Tomball Tx 77375
281-***-****- Allen Martin
Title:
Shipping and Receiving
Date: June 2009 -2010
Reaso for leaving: Go back to career
Past Employment:
ASAP Freight Systems
Houston Texas 77093
Title:
Director of Operations
Date: June 2008 to June 2009
Reason for leaving: Laid Off
Past Employment:
1) FastTrac Transportation
Houston Texas 77032
Title:
Dispatch Operations and Dispatch
Date: August 2003 to June 2008
2) ASAP Freight Systems
Houston Texas 77093
Title:
Dispatcher Supervisor and Dispatch
Date: September 1997 to July 2003
3) PDQ / U.S. Delivery
Friendswood Texas
Title:
Dispatch and 2nd shift operations
Date: January 1990 to August 1997
Experience:
Directed activities of operations department on day to day operations
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Conferred and cooperated with management personnel in formulating
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administrative and operational policies and procedures.
Wrote, designed Standard Operations Procedures
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Coordinated activities of operations department to obtain optimum use of
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equipment, facilities and personnel.
Analyzed expenditure, financial and operations reports to determine requirements
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for increasing Gross Profits.
Trained and managed over 12 staff members and over 35 drivers’ significant
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improvements in their productivity.
Prepared recommendations on findings for management evaluation.
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Trained Staff members on customer service relationships with current customer
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base and the increase of new customers.
Approved requisitions for equipment, materials and supplies within limits of
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operations department budget.
Supervised 12 employees, scheduled work hours, resolved conflicts, and
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determined salaries.
Enforced compliance of operations personnel with administrative policies,
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procedures, safety rules and governmental regulations.
Successfully managed a 12-person team to increase sales and profits.
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Directed investigations into causes of customer and shipper complaints relating to
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operations department.
Trained in DATA-TRAC and Office Dispatch systems as well as Micro-soft
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Office, Excel, Word, and Outlook
Trained in all US and TX DOT rules and regulations.
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Knowledge of Houston and the gulf coast region.
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Able to dispatch over 35 trucks and keep in time delivery at 92% or better
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Able to dispatch over 125 deliveries per shift. (small truck delivery)
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Knowledge of front haul/ back haul broker load boards
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Knowledge of freight brokerage and carriers
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Welding up to 18g steel
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Use of torch and plasma cutter
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Misc. shop labor
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Contact this candidate