Jisha Aivalappil Chenichery

acn1k1@r.postjobfree.com

Wheeling, Illinois,

703-***-****

Objective

To obtain a position as a software quality assurance engineer and add

value to a fast-paced technology company, by utilizing my proven

software testing skills, abilities and my diversified experience in

software quality assurance, to ensure the company's sustained growth

and continued success.

Professional Profile

. Over 6 years of diverse experience in Information Technology with

emphasis on Quality Assurance Process and Testing.

. Experience as a Senior Software Test Engineer with exposure to Manual

testing and a wide knowledge of Automated testing

. Experience in Software Quality Assurance and Software Testing with in-

depth knowledge of Software Development Life Cycle (SDLC), having

thorough understanding of various phases of SDLC such as Requirements

gathering, Analysis/Design, Development and Testing

. Proficient in providing remote assistance to clients by recording

incident related information using tools like Tivoli, Remedy and

handling critical outages that occurs, as a severity focal for the

team

. Extensive experience in testing Web services using SoapUI and Web

based Application

. Proficient in analyzing Business and Functional Specification

Documents and expertise in developing Test Plan

. Used Water fall and Agile methodology in different phases of software

life cycle

. Experience in requirement analysis and creating Requirements

Traceability Matrix

. Extensive experience in test case authoring, test case review,

preparing the testing release report, estimation and planning for

testing

. Experience in different testing types such as unit testing, smoke

testing, integration testing, system testing, and regression testing

. Extensive experience in sending deployment requests, running Build

Acceptance Test and releasing bill of materials (BOM)

. Scheduled and supervised the migration of code from development to

different test environments.

. Performed extensive Backend Testing by validating data using log

Database, logged XML service requests and responses

. Experience in performing UI testing using browser developer tools such

as firebug, IE developer tool and chrome developer tool

. Extensive knowledge of STLC (Software Testing Life Cycle)

. Good Knowledge of Bug life cycle

. Performed testing on Site Catalyst tags (Web Analytic tool)

. Performed positive and negative testing

. Knowledge in running record and playback feature using Selenium IDE -

Firefox plugin

. Involved in the CMMI level 5 assessment process taking the ownership

of 3 process areas

. Used Sharepoint and RPM to store and organize project related

documents

. Hands on experience in basic XML using Altova XML Spy

. Knowledge in RDBMS - SQL server

. Tracked and reported bugs using Mercury Quality Center 10.0 and 11.0

. Actively participated in Defect meetings and Team status meetings

providing testing updates.

. Conducted P3CTR where the status of People, Project and Performance is

discussed.

. Conducted Look Ahead Meeting (LAM) where updates and issues of the

future Projects are discussed

. Collaborated with external vendors during various stages of testing

. Active team player, a quick learner with good communication skills,

interpersonal skills and self-motivation.

Skill Set

Technologies C, C++, Java, SQL, VB Script

Testing Manual testing, knowledge in Automation testing

Automation Tools QTP 9.2, UFT, Selenium IDE, SoapUI 4.5

Defect Management Tool HP Quality Center 10.0/11.0

Processes CMMI level 5 assessments, LEAN

Project Management Tool Rational Portfolio Manager

Incident Management Tools Tivoli, BMC Remedy

O/S Unix, Win 7/XP/2000/NT

RDBMS SQL Server 2005

Software Development Waterfall, Agile

Methodology

Design Tool MS Visio

Education

Bachelors of Engineering (Information Science) - 2008 from

Visvesvaraya Technological University, Karnataka.

Trainings & Achievements

. Completed training on Manual and Automation testing (QTP) from Indian

Institution of Bright careers (IIBC).

. Received a special recognition award for Excellent Customer

Satisfaction from the account: AstraZeneca

Professional Experience

Dec, 2013 - Till date, Senior Software Test Engineer

Client : Allstate Insurance

Location : Northbrook, IL

Role : Senior Software Test Engineer

A web based application developed for Auto insurance online buyers and

later expanded for Motorcycle insurance, Renters insurance and Home owners

insurance. The project focuses in expanding ALLSTATE Insurance's business

across direct channels essentially through the internet. The New Quote 2

project is an integrated solution for selling insurance through ALLSTATE

Insurance's internet website.

Responsibilities:

. Formulated detailed Test Plan, Test Cases and Testing Procedures,

which included Test execution, capturing Test Results and detecting

Test Anomalies.

. Expertise in Manual testing of critical functionalities in the

application

. Executed test cases to verify the actual and expected results

. Used an application which runs in AS400 server to verify whether the

records are being populated correctly in the backend.

. Responsible for keeping a track on the health of testing activities on

a daily basis in the formal Release report.

. Responsible for understanding Business requirements by regular

interaction with the Business Analyst.

. Perform the regression testing for the product projects and the

service pack releases

. Enhanced test cases to achieve the test objectives

. Keep track of the release readiness document before the product goes

for UAT

. Detected, reproduced and tracked defects in Mercury Quality Center

. Validated the Change Requests from business and updated in Quality

Center

. Perform test case review to ensure the coverage of the requirement is

100%

. Maintained the Test Matrix and Traceability Matrix

. Effective coordination between Development team and testing team.

. Actively involved in project meetings.

. Conducted Business requirements analysis meetings with the team.

. Responsible for validating the build in Development environment and

sending deployment requests to the QC team.

. Responsible for conducting the Build Acceptance Testing (BAT) after

each deployment.

. Performed Positive and Negative testing with various test scenarios.

. Responsible for Releasing Bill of Materials (BOM) after every QC

deployment.

. Actively participated in Walkthroughs and related meetings.

. Responsible for tracking the progress metrics and defects.

. Responsible for maintaining the daily test tracker and the service

downtime tracker

. Performed UI testing using browser developer tools such as firebug, IE

developer tool and chrome developer tool

. Communicated the status of test activities regularly with the team

members.

Environment: ASP.NET, C#, WCF, LINQ, Visual Studio 2008, SQL Server 2005

and Oracle10g,

Team Foundation Server, Allstate Insurance Component Services Framework

(AIC).

Jun, 2013- Nov, 2013, Senior Software Test Engineer

Client : MetLife

Company : IBM India Pvt Ltd

Location : Bangalore, India

Role : Senior Software Test Engineer

As a Software Test Engineer, responsible for requirement analysis, test

case design, test case review, preparing the testing release report,

estimation and planning for testing for our IBM customer MetLife.

A web based application developed for Auto insurance online buyers and

focused on the Agent Resource Site (ARS), an agent based system where agent

can purchase the policy for their customers. ARS supports Auto,

Recreational Vehicle, Boat, Home, PELP, Combo and Grand Protect.

Responsibilities:

. Responsible for Internal Quality Assurance (Process), worked as

Quality Coordinator

. Responsible for Test Case Design, Test Case Execution, Defect

management and Regression Testing.

. Responsible for understanding Business and functional requirements by

interacting with the client

. Responsible for keeping a track on the day to day activity and the

health of testing activities in the formal Release report.

. Keep track of the Release readiness document before the product goes

for UAT.

. Perform Test Case review to ensure the coverage of the requirement is

100%

. Effective coordination between Client FTE's, Development and Testing

team.

. Responsible for maintaining and submitting Quality Metrics.

Environment: Java, SQL Server, Oracle

Apr, 2009 - May, 2013, Senior Software Test Engineer

Client : Allstate Insurance

Company : IBM India Pvt Ltd

Location : Bangalore, India

Role : Offshore Test Lead

As a Software Test Engineer, responsible for requirement analysis, test

case design, test case review, preparing the testing release report,

estimation and planning for testing for our IBM customer Allstate

Insurance.

New Quote 2: A web based application developed for Auto insurance online

buyers and later expanded for Motorcycle insurance, Renters insurance and

Home owners insurance. The project focuses in expanding ALLSTATE

Insurance's business across direct channels essentially through the

internet. The New Quote 2 project is an integrated solution for selling

insurance through ALLSTATE Insurance's internet website.

Responsibilities:

. Responsible for managing testing activities in the project as an

Offshore Test Lead.

. Responsible for understanding business requirements by regular

interaction with the Business Analyst.

. Worked with the defect manager on-shore in translating the business

requirements to Test Cases.

. Responsible for test case design, test case execution, defect

management and regression testing.

. Performed extensive Manual testing on critical functionalities of the

application

. Used an application which runs in AS400 server to verify whether the

records are being populated correctly in the backend.

. Responsible for keeping a track on the day to day activity and the

health of the testing activities in the formal Release report.

. Perform the regression testing for the product projects and the

service pack releases

. Keep track of the release readiness document before the product goes

for UAT

. Identified, reported and tracked defects in Mercury Quality Center

. Validated the Change Requests and enhancements from business and

updated in Quality Center

. Establish quality procedure for the team and continuously monitor and

audit to ensure team meets quality goals

. Maintain Requirement Traceability Matrix to make sure that test plan

covers all the requirements

. Perform test case review to ensure the coverage of the requirement is

100%

. Maintain the Time sheet to keep track of the testing progress and the

downtime observed.

. Effective coordination between Development team and Testing team.

. Responsible for validating the build in Development environment and

sending deployment requests to the QC team.

. Responsible for conducting the Build Acceptance Testing (BAT) after

each deployment.

. Created and tested scenarios using positive and negative test data.

. Performed testing on Site Catalyst tags

. Performed Sanity testing in the application

. Export detailed defects from Quality Center to Excel in order to

maintain the Defect Matrix

. Release Bill of Materials (BOM) after every QC deployment.

. Responsible for maintaining and submitting the quality metrics for the

team along with performing RCA's.

. Attending Project compliance reviews quarterly

. Attending Project Management Review (PMR) yearly.

. Participated in Walkthroughs and related meetings.

. Coordinated and escalated issues to ensure minimum system downtime and

risk mitigation

. Created and updated Test Environment document

. Used Sharepoint portal and RPM as a document management system

. Responsible for creating and maintaining the Requirement Traceability

Matrix.

. Worked on 3 key process areas for CMMI level 5 appraisal process

namely Measurement Analysis, Verification and Validation.

Environment: ASP.NET, C#, WCF, LINQ, Visual Studio 2008, SQL Server 2005

and Oracle10g,

Team Foundation Server, Allstate Insurance Component Services Framework

(AIC).

Feb, 2009 - Apr, 2009, Senior Technical Service Engineer

Client : MedImmune

Company : IBM India Pvt Ltd

Location : Bangalore, India

Role : Senior Technical Service Engineer

As a Technical Service Associate, provided remote technical assistance to

clients on multiple products in high volume through availability product

environments for our IBM Customer - MedImmune

Key Responsibilities:

. Received and recorded incident related information using the tool -

Tivoli

. Monitored, analyzed and addressed reliability and performance issues

. Analyzed problems, developed creative solutions and assessed

risks/benefits

. Worked with higher level support groups to assist with application

issues.

. Answered technical requests from clients through emails along with

documenting the supported system, application procedures and

processes.

. Managed accounts on Active Directory

. Have kept abreast of technology changes and client's operating

environment changes to assess potential impact to supported

systems and applications and to proactively look for opportunities to

improve service.

Oct, 2008 - Feb, 2009, Technical Service Associate

Client : AstraZeneca

Company : IBM India Pvt Ltd

Location : Bangalore, India

Role : Technical Service Associate

IBM gives On Demand services to companies across the world. AstraZeneca is

one of the world's largest pharmaceutical companies. IBM manages the IT

Infrastructure and Services in UK, EMEA and US for the Client AstraZeneca

Key Responsibilities:

. Received and recorded incident related information using tools like

Tivoli and Remedy, and using variety of industry standard techniques

and procedures, selected appropriate actions to resolve problems, and

communicate the solution or action plan to the customer within the

Service Level Agreements

. Used professional knowledge and problem determination / problem source

identification skills to resolve problems involving hardware,

operating system, application programs (eg: outlook) and network

issues

. Responded to technical requests from clients through emails and calls

followed by documenting the evaluation method, possibilities and the

related procedures

. Handled severities as in major outages by updating and sending the

Outage Status Reports on time to the client

. Collaborated with other vendors to provide seamless support to clients

in case of outages

. Performed RCA on the incident tickets logged with respect to a

specific application called Touchstone, to increase the resolution

rate of the tickets.

. Provided knowledge transfer on the procedures and processes to new

focals of the team

. Managed accounts on Active Directory

. Member of the pilot phase of globalization as a part of Global

Delivery Framework (GDF).

. Represented the team during the GDF audits

. Responsible for updating and keeping a track of the visual board for

GDF

. Worked as a core team member with "Astramindz" in collating data and

all important updates of an application called Touchstone and the

operating system - Vista.

. Performed RCA for the DSAT comments on the incident tickets.

. Extensively worked in solving the Global and web incident tickets

. Appointed as a member of the Green Team as part of Defect Prevention

to increase efficiency of the resources.

References available on request

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