Mason Rhodes

**** ****** ******* ***** 270-***-****

Buford, GA 30519 acn1ju@r.postjobfree.com

TECHNICAL Programming: C#, Java, SQL, HTML, CSS

SKILLS Languages

Operating Systems: Cisco OS, Microsoft Server, Windows, Linux, Mac,

Android

Applications: Active Directory, VMware, MS SQL Server, Norton

Ghost, MS Office Suite, MS Visio, MS Visual Studio,

Photoshop, IT Guru, Acronis, Wireshark

EXPERIENCE

Sales Representative

Crown Roll Leaf, Inc.

March 2014 – October 2014

• Developed strong relationships with existing customers by understanding their needs and providing

exceptional customer support

• Used consultative selling skills to identify opportunities, overcome objections, build relationships and

turn cold canvassing into sales

• Reported sales activity to the Sales Manager on a weekly basis

IT Operations Specialist

Gwinnett County Public Library

March 2013 – March 2014

• Provided desk side and remote support of a network consisting of 600+ computers spread over 15

branches in a county wide library system.

• Maintained documentation for IT department including technical procedures, inventory, ticket tracking,

time tracking and assigned project work.

• Provided day-to-day management and break/fix work of desktops/laptops, servers, smart devices, RF

devices, printers, other network attached devices, and local area network (LAN) for all assigned

facilities.

• Built and deployed Images using Symantec Ghost Cast Server and Microsoft SCCM

• Added assets to Active Directory and managed group policies with Microsoft Server 2008R2

Wireless Network Support Technician

AirWatch, Atlanta, Georgia

November 2011 – March 2013

• Provided end user support including login assistance, wireless device support (laptops, tablets, smart

phones, etc.), computer troubleshooting, issue resolution and general wireless session problem solving

• Followed templates and scripts to provide remote technical support to end users

• Configured and support the process for wireless connectivity, network addressing, infrastructure design,

session management, VPN connectivity, RADIUS authentication as well as general troubleshooting for

multiple computer platforms

Information Systems Manager – Honorable Discharge/Security Clearance

Sergeant, U.S. Army, Ft. Campbell, KY

February 2003 – May 2009

• Setup, configured, enhanced, upgraded, and supported computer systems and peripherals

• Provided desk side and phone support for both classified and unclassified networks

• Managed help desk which provided support for 300+ users

• Maintained information assurance compliance of network servers

• Conducted periodic training session for junior employees

• Provided weekly briefings to the brigade commander and command staff

• Setup and provided technical support for video conferencing/web conferencing equipment

• Provided support for mobile devices including enrolling devices, syncing devices with Outlook, etc.

EDUCATION B.S. Information Technology

Southern Polytechnic State University, Marietta, GA

RELATED COURSEWORK

Advanced Database Development, Business Intelligence Systems, Computer Forensics, Information Security

Administration, Unix/Linux Administration, Electronic Commerce, Software Acquisition and Project

Management, Advanced Programming Principles, Information Security Administration, Management of

Information Technology, Data Communications and Networking, Advanced Application Development,

Operating System Concepts and Administration

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