CHARMAINE WINFREY

*** ***** ****** *****

Rocky Hill, CT 06067

860-***-****

acn1j7@r.postjobfree.com

SUMMARY

A dependable, hardworking professional with a positive attitude and over

ten years of diverse experience. Expertise in customer service and solving

problems. Background in resolving complaints, making decisions and acting

as a liaison between departments. Strengths include performing multiple

tasks with minimal supervision, attention to detail, perseverance, and an

ability to work independently and as a team member.

TECHNICAL SKILLS

Microsoft Word Microsoft PowerPoint PeopleSoft

Microsoft Excel Microsoft Outlook Word Perfect

Microsoft Access Windows NT Lotus Notes

EXPERIENCE

FUTURITY FIRST INSUANCE, ROCKY HILL, CT - 10/2013 - PRESENT -Marketing

Assistant

PITNEY BOWES - HARTFORD, CT. 4/2012 - 4/2013 - Telephone Operator

. Answer incoming calls in a busy call center assisting clients and re-

directing calls to appropriate department.

WEICHERT REALTY - ZUBRETSKI GROUP, WETHERSFIELD, CT. 3/2004 - present -

Receptionist/Scheduler

. Work in fast pace sales environment

. Schedule showings for Clients and Agents.

. Screen and direct phone calls.

. Create new listings and enter into various data bases

. Order supplies

. Create invoices for Agents to take to Closings

Charmaine Winfrey Page Two

AETNA, MIDDLETOWN, CT - (Temporary) 03/2008 - 12/2008

Senior Administrative Assistant, Information Systems

. Assistant to the Senior Professional Development Manager and her

direct staff of 20 and indirect staff of 820

. Scheduled meetings, screened phone calls and made travel arrangements

. Attended meetings to record minutes and Action Items

. Created financial and planning spreadsheets as well as MS PowerPoint

presentations

. Assisted the five Resource Managers with report creation in support of

staffing strategies

. Planned events for the Sr. PDM Manager and staff

AETNA, HARTFORD, CT - (Temporary) 12/2005 - 03/2008

Underwriting Assistant, Medical Underwriting

. Assisted Underwriters prepare Disability and Life Insurance for

insureds both within and outside the Company

. Coordinated and proof read documentation generated by Medical

Underwriters in the decision making process.

. Performed data entry functions and maintained the Medical Underwriting

Department Application Tracking System.

. Maintained and organized all pending files in the Medical Underwriting

Department. Worked on assigned special projects as needed.

AETNA, MIDDLETOWN, CT 5/2005-12/2005

Administrative Assistant, National Accounts

. Assisted Account Mangers and Sales Consultants

. Prepared quotes for Account Managers and Sales Consultants in a fast

paced environment

. Prepared Cases to be reviewed by Consultants and Managers before

quoting

. Screened phone calls

. Assisted in various projects

ASPEN TEMPORARY AGENCY, SILVER SPRINGS, MD (Part Time)

BANK OF AMERICA - Proof Department 6/2004 - 8/2005

. Quality checked encoded checks for accuracy

Charmaine Winfrey Page Three

CIGNA, BLOOMFIELD, CT (Temporary) 2/2004 - 8/2004

Executive Assistant, National Accounts

. Worked in a fast paced marketing environment Assisting Sales Managers

and Account Executives preparing presentations using Microsoft

PowerPoint for prospective companies shopping for Health Insurance.

. Scheduled meetings, screened phone calls, made travel arrangements and

did travel reimbursements

. Prepared spreadsheets

. Kept track of attendance

AETNA, MIDDLETOWN, CT (Temporary)

Administrative Assistant, Actuarial 7/2004 - 7/2004

. Scheduled meetings, screened phone calls, made travel arrangements and

reimbursements, opened mail

. Assisted in various projects

TRAVELERS PROPERTY CASUALTY, HARTFORD, CT

Administrative Assistant, Information Systems Department 1999 - 2004

. Assisted the Vice President and a staff of 170 people.

. Scheduled meetings, screened calls, made travel arrangements, and

attended meetings.

. Made presentations, took and recorded action items, and prepared

presentations using Microsoft PowerPoint.

. Prepared spreadsheets, ordered supplies and office equipment, and kept

track of attendance using PeopleSoft.

. Handled confidential documents such as paychecks, tax documents,

performance appraisals, raises and bonuses.

. Served as point person between Senior Management and the VP.

Administrative Assistant, Claim Services 1998 - 1999

. Provided administrative assistance to the Regional Vice President and

staff.

. Screened telephone calls, opened mail, scheduled meetings made travel

arrangements.

. Typed memos and letters, prepared spreadsheet and slide presentations.

. Kept track of attendance.

. Served as PeopleSoft point person and Department Payroll

Representative.

. Kept track of confidential documents, such as paychecks and

performance appraisals.

Charmaine Winfrey Page Four

Administrative Assistant, The Exchange 1997 - 1998

. Managed the Information Service Department of the Exchange.

. Assisted the Vice President and his direct reports, screened calls,

and scheduled meetings.

. Typed memos and letters.

. Prepared spreadsheets and slide presentations.

. Coordinated telephone moves and ordered phones for installation when

needed.

. Ordered supplies.

. Attended meetings for recording of minutes and action assignments.

Prepared check requisitions and travel reimbursements.

FLEET BANK, HARTFORD, CT

Supervisor, Micrographics 1995 - 1997

. Supervised 15-20 people in the account processing department in a high

staff turnover atmosphere.

. Performed all facets of supervisory responsibilities, including

recruiting, training, monitoring of work flow, attendance, performance

appraisals, and discipline.

. Input up to 150 checks per hour into the computer system, verified

accounts, consistently met quota.

. Scanned Documents for Company outsourcing

THE HARTFORD INSURANCE GROUP, HARTFORD, CT 1990 - 1997

Administrative Assistant, Commercial Marketing

. Processed heavy volume of correspondence for 15 team members.

. Provided excellent customer service to external and internal clients

in fast paced environment.

. Prepared spreadsheets and complex slide presentation.

. Typed and coordinated monthly management activities and progress

report to senior management.

. Scheduled meetings and travel schedules.

. Handled highly confidential materials which included paychecks and

staff performance appraisals

. Screened heavy volume of calls.

Charmaine Winfrey Page Five

TRAINING/CERTIFICATIONS

. Introduction to Insurance - 1995

EDUCATION

AS Business Administration - University of Phoenix - 2010

Bachelors - Health Administration - University of Phoenix - 2013

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