Christina Smith
Elgin, Texas **621
acn1ir@r.postjobfree.com
Objective: Seeking permanent employment with a company that has a great opportunity for advancement
and comfortable working environment.
Summary of Qualifications:
Over 10 years of customer service experience
Excellent written and verbal communication skills
Ability to operate in up-paced as well as controlled quite environment
Extremely people oriented and works well with other
Over 3 years of caring for elderly clients and assisting with daily needs.
Education: Elgin High School Diploma (May 1994)
Continuing Education Workshops @ University of Texas
Experience/ Technical Skills: 40 wpm, faxing, copying, data entry, answering inbound and making
outbound calls via auto dialer and manually, lotus, I- Smart, Microsoft Word, Microsoft Office, Word
Perfect, DOS, Windows ’95-05, MS XP, Excel, Paradox, Fedora, Phophit, Total Systems I-II
Work History:
Sept'14-Present: Home Option
Caregiver- Companionship/ supervision for elderly. Duties include dressing, preparing meals, assisting
with daily activities, medication observations, shopping/ running errands, oversee and assist with
ambulation, and correspondence with family.
Dec'12-Oct'14 Private Care/Therry Siemen
Caregiver- Companionship and supervision for an elderly woman. Duties include dressing, preparing
meals, assisting with daily activities, medication observations, shopping/errands, oversee and assist
with ambulation, correspondence with family and respite care for family.
July'12-Dec'12 Heavenly Caregivers
Caregiver- Caring for elderly helping with daily activities, oversee and assist with ambulation and
correspondence with family.
July'11-July'12 Bluebonnet Home Health Care
Caregiver- Companionship and supervision for elderly, helping with daily activities, running errands,
also making sure homes are safe and clean.
Oct’07-Mar’09: Econo Homes LLC
Collections Manager- collecting on past due mortgage loans informing customer of credit status and
training new employees on collection procedures, auditing loans for compliance issues, skip trace, verify
customers employment/address information, setting payment arrangements
Aug’00- Feb’07 Providian Financial/ Washington Mutual
Sr. Recovery Collector/Skip Tracer- collecting on severely past due accounts, informing customers of
credit status, training new employees in on the training program, auditing accounts compliance issues,
researching customer info via credit bureau, electronic directory assistance, and on demand, proceeding to
collect on accounts
Oct’99- Aug’00: Janus Mutual Funds
Customer Service Representative- answering inbound and outbound calls for mutual fund investors.
Assisting with customers truncation and informing potential investors of current status of funds.
Dec'98-Oct'99 Neces
Customer Service Representative- Scheduled test for nurse's aide candidates, filing, faxing, and answering
inbound calls.
Jun'97-Dec'98 MCI World Com
Customer Service Representative- soliciting MCI long distance service via outbound calling