COREY TANG

****C N. Queen Street, Unit ***, Arlington, VA 22209

571-***-**** acn1ht@r.postjobfree.com

EDUCATION: B.B.A., Management, Marymount University, Arlington, Virginia (Dean’s List)

CERTIFICATION/ Configuring, Managing and Maintaining Windows Server 2008 R2

TRAINING Deploying Microsoft Office SharePoint Server 2007

PROFESSIONAL Urban Institute

EXPERIENCE: March 1998 – June 2014

• Provide software and hardware technical support to t roubleshoot and

resolve issues in support of over 400 users

• Document problems and resolutions using GWI ISupport Help Desk

software

• Setup network user accounts and permissions, reset passwords via

Active Directory and M icrosoft Exchange 2010

• Disable/Cleanup terminated user accounts and mailboxes

• Setup new/relocate Windows printers in various locations within the

organization and add new drivers

• Setup and t roubleshoot mobile devices for user email access

• Configure and t roubleshoot remote access (VPN)

• Imaging and deploying workstations for new users

• Responsible for postmaster administration using M icrosoft Exchange

2010 (i.e. creating mailboxes, setup custom recipients, create public

folders and custom email addresses) and educate user on how to add a

new mailbox to his/her Outlook

• Install PGP whole disk encryption on user workstation to protect the

organization’s intellectual property

• Monitor Windows Server disk usage and allotted additional space as

required.

• Track and maintain software inventory.

• Install upgrades and patches and resolve upgrade issues

• Test new software and upgrades prior to implementation and add to

t he new computer image.

• Write up procedures for department operations

• Create SharePoint site and external user accounts in Active Directory,

g rant user access to the site, and document and provide user

i nstructions for accessing the SharePoint site

COREY TANG

1610C N. Queen Street, Unit 238, Arlington, VA 22209

571-***-**** acn1ht@r.postjobfree.com

SOFTWARE

KNOWLEDGE AND • M icrosoft Windows XP, 7, 8 Professional

EXPERIENCE: • M icrosoft Office Professional 2010

• M icrosoft Active Directory

• M icrosoft Exchange 2010

• Microsoft Server 2008 R2

• M icrosoft SharePoint 2007

• M icrosoft WSUS

• M icrosoft Group Policy Objects (GPO)

• Symantec Endpoint Protection

• Symantec Backup Exec

• PGP Whole Disk Encryption

• GWI ISupport Help Desk Ticket Tracking System

• Softrack (software t racking) for Windows

HARDWARE • Desktops and laptops

EXPERIENCE:

• IPhone and Android mobile devices

• Printers

• Scanners

•

INTERPERSONAL KV M Switch

SKILLS:

• Ability to communicate clearly and precisely via email and phone with

emphasis on customer service

• Ability to work independently and as a team

• Strong organizational skills and able to quickly set priorities

• Ability to mult itask

• Quick learner

• Motivated

• Ability to see the big picture

LANGUAGES: English and Thai

REFERENCES: Available upon request

COREY TANG

1610C N. Queen Street, Unit 238, Arlington, VA 22209

571-***-**** acn1ht@r.postjobfree.com

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