Alisha Flores

Orlando, Florida

407-***-****

acn1gp@r.postjobfree.com

Professional Experience

Orlando Federal Credit UNION, Orlando, Florida

Collections Specialist I, Apr 2014 – present

Collected payments on defaulted accounts, loans, delinquent car payments and or negative balances within our branch and various shared branches.

Implemented payment arrangements on delinquent accounts based on time of delinquency and amount owed.

Utilized databases that allowed for Skip Tracing such as Lexus Nexus, CBC TLO and Accurint

Made up to 200 daily calls to members in delinquency, in hopes of satisfying or settling accounts, also made recommendations for particular accounts to be charged off if found to be uncollectable.

Scheduled field calls for members whom were unresponsive to our collection calls and correspondence

Set forth the legal sequence of letters to all in delinquency as to advise them of their current situation and the urgency of their response

Reported 30 day delinquency to credit bureaus when required

Recommended particular accounts for repossession set forth warning codes on accounts that prevented members from withdrawing or maneuvering their accounts in order for them to call into branch, also froze funds, removed funds or offset accounts in order to clear the delinquency.

Assisted members in applying for modifications, extensions and hardship programs in order for them to clear balance of delinquency and still remain in good standing with our facility or keep their vehicle from repossession.

Updated accounts daily with detailed notes on the correspondence between me and the member, this includes emails, physical mail or verbal communications.

SRS, Orlando, Florida United States

Debt Collector, Jul 2013 – Feb 2014

Made daily outbound calls to debtors in delinquency

Generated daily, weekly and monthly payment arrangements for those debtors trying to satisfy their balances.

Assisted debtors in settling their accounts for lesser amounts when required.

Issued out a series of legal letters notifying the debtor they were currently in collections and their quick response was appreciated and required.

Skip traced all debtors for their updated and current information, their physical whereabouts or their current employment status.

Generated Daily call sheets for management in order to monitor payments from clients/debtors

Maintenance of constant communication between staff, associates, and debtors.

Made all payment arrangements on accounts over a certain period of delinquency, assisted debtors in resolving financial disputes with our clients, as well proceeded with legal actions when required

Received and applied payments directly to debtor’s accounts using several different databases and/or software programs.

Prepared and organized all correspondence from company to debtor and cliental, both electronically and written. Maintained all correspondence logs up to date and detailed.

Lizetty & ASSOCIATES, TAMPA, Florida

Recovery Specialist, Apr 2012 – Aug 2013

Maintenance of constant communication between staff, associates, and debtors.

Printed out daily and weekly goal charts for specific departments.

Reviewed daily numerical goals each day before department began calls, in order to determine the amount of “cards” and the estimated time to put towards each client.

Handled all communications between with Department Leads in order to receive the daily master reports.

Helped in the training process of new employees within my department, gave one on one tutorial’s in order to help new hires learn software and regulations of specific accounts.

Deposited all monies nightly before leaving.

Use of Lexus Nexus, for asset search investigation to recover unpaid debts

Posted payments to accounts electronically and written memos in charts

Education

Carteret College of N.C., Morehead City

Business Management, Aug 2011

Additional Skills

Ability to multitask within time-constraints

Profound ability to communicate professionally and effectively in both writing and speaking.

Sound knowledge of word processing and Microsoft Word, Excel, Powerpoint, & Office. AS400 platform proficient as well as Symatar knowledgeable and extremely comfortable on any computer software or database one may use in a business setting.

Dependable and dedicated

Team player but also able to work alone with little to no supervision

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