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Customer Service Technician

Location:
Fredericksburg, VA
Posted:
January 27, 2015

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Resume:

TIMOTHY D. SWIFT

PHONE • 571-***-**** • acn1g9@r.postjobfree.com

*** ********** *******

LEESBURG, VA. 20175

OBJECTIVE

Tim offers over fifteen years of experience within the Telecommunications industry with proven

team building and customer service skills. He is seeking a challenging and rewarding opportunity

to use his excellent technical, interpersonal and critical thinking skills to grow within an

organization.

EXPERIENCE:

SMS Data Products Group, McLean, Virginia, Installation Foreman/ Surveyor; January

2011-January 2015

• Responsible for meeting with potential clients to perform Site Surveys

• Responsible for doing all Bills of Materials for each project

• Lead all Sub Contractors in installation of all Structured Cabling projects

• Performing all Q & A on Sub Contractors installations

• Responsible for completing all projects in a timely fashion and under budget

CCCI, Dulles, Virginia, Senior Technician; April 2009- January 2011

• Led a team of 24 employees responsible for the new construction cabling at The

Department of Human Health

• Communicating with clients to ensure accurate installations of all cabling

• Performing site surveys

• Making sure that all projects are delivered under budget

• Required to update all Installation Documents and Floor Plans

• Responsible for Racking, Stacking, and Connectivity of Servers and Switches

• Spliced over six thousand strands of Fiber Optics with Corning Optisplice and Fujikura 60S

Splice Machines

• Copper Installed and Terminated to include: CAT 6, Coaxial, RG6, RG59,

• Performed all network patching for system cut over’s

• Test Equipment Used: Fluke DTX 1800, OTDR

DataCom Connections, Charlotte, NC, Installation Foreman/Lead Technician; March 2007-

April 2009

• Responsible for overseeing and managing the installation of various cabling projects to

include new construction and occupied space

• Responsible for managing up to 17 employees and contractors.

• Acting as point of contact between Operations Manager, General Contractor, and Project

Customer to ensure accurate installation.

• Troubleshooting service calls as needed.

• Was the Lead Technician for all new construction projects for a nationwide client.

Performed installations in over 31 cities for the specified client.

Black Box Network Services, Sterling, VA, Technician to Lead Technician; 1999-2007

• After only 3 months with no prior experience I was promoted to Lead Technician.

• Responsible for closet layouts, cable pathways and pulling, terminating, and testing Cat3,

Cat5, and Cat6 cables as well as fiber optics.

• Grounding and bonding hardware and equipment.

• After 18 months I was running crews of 10 or more Technicians.

• Sent to help complete any jobs falling behind schedule.

• Completing daily progress reports.

EDUCATION

1994-1997 Broad Run High School Sterling, VA

CERTIFICATIONS AND SKILLS

BICSI Level II Installer (expired), Hilti, and Ortronics, Daktronics,

Microsoft Office, Word and Excel



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