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Customer Service Technician

Location:
Glen Burnie, MD
Posted:
January 27, 2015

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Resume:

Joseph C Dorffner, Jr

*** *** ****** *** **

Glen Burnie, MD 21060-6860

Home 410-***-****

Cell 443-***-****

acn1fr@r.postjobfree.com

PROFESSIONAL SUMMARY

§ More than 30 years experience in the field of Electronics, including board and component level

repair.

§ More than 10 years experience as an Industrial Electrician/High Voltage Electrician.

§ More than 10 years experience as a Bench Tech.

§ More than 15 years experience in Customer Service.

§ More than 10 years experience working around and with radiation and radioactive sources.

§ Can read, write, and interpret drawings, blueprints, and electrical/electronic schematics.

§ Knowledgeable and experienced in ESD and FOD (FME) prevention.

§ Have understanding and experience working with Digital and RF Electronics, as well as the

various associated test equipment used.

§ Experienced with 120v, 240v, and 480v three-phase motors and circuits.

§ Experienced with programming and troubleshooting Programmable Logic Controllers (PLCs).

§ Experienced with installation, troubleshooting, and repair of cranes, including 250vdc cranes.

§ Ability to install new electrical circuits, including conduit, wiring, and breakers.

§ Ability to work safely at a fast-pace, follow directions, and conduct safety inspections.

§ Industrial and manufacturing experience.

§ Excellent written and verbal communications skills.

§ Willing to work overtime including nights, weekends and holidays.

EDUCATION (The Main Highlights)

READING CRANE AND ENGINEERING, White Marsh, MD

§ Aerial Work Platform Operator Training 08/2013

RG STEEL, Sparrows Point, MD

§ Key Mill Representative Training 05/2012

§ Radiation Protection Training 06/2011

§ Fall Protection Training 01/2011

§ Personal Protective Equipment Training 11/2010

§ JLG Training 04/2006

§ Noise Exposure Training 03/2003

§ Motor/Generator Training 08/2002

§ Crane Control Training 08/2002

§ LOTO (Lock out-Tag out) Training 06/2002

§ Soldering and Brazing 02/2002

§ High Voltage Breaker Safety Training 12/2001

FAIRBANKS SCALES, Baltimore, MD

§ Mechanical Scale Testing and Repair 08/1996

§ Electronic Scale Testing and Repair 11/1994

UNITED STATES AIR FORCE, Rhein Main AB, GE

§ Human Communications Course 10/1983

UNITED STATES AIR FORCE, Dover AFB, DE

§ High Reliability Soldering 09/1982

§ Avionics Communications Technician 02/1982

§ NCO Orientation Course 12/1981

§ Shop Familiarization Course 12/1980

§ Flight Line Familiarization Course 12/1980

UNITED STATES AIR FORCE, Keesler AFB, MS

§ Avionics Communications Specialist 08/1980

KENWOOD HIGH SCHOOL, Baltimore, MD

§ Majored in Electronics and Mathematics 06/1979

COMPUTER ENVIRONMENT

Operating Systems: DOS 3, 5, and 6, Windows 3.1/NT/95/98/2000/ME/XP/Vista/

7/8.0/8.1, Linux Ubuntu and Fedora, Mac OS Leopard, Snow

Leopard, Lion, Mountain Lion, Mavericks, and Yosemite.

PLC Programs: Reliance Automax, GE Series 6, and Siemens Step 7.

PC Software: Microsoft Office for Windows 2000 Professional, 2003

Professional, Office 365 (2013), LabView versions 6 and 7,

Microsoft Visio, Microsoft Project, MathCad, Mathematica.

Mac Software: Microsoft Office for Mac 365 (2011), MacDraft Pro (CAD),

XCode, Android Studio, Numbers, Keynote, Pages,

iDatabase.

Webpage Development: Joomla, WordPress, can write HTML Code.

Webpage Programs (Windows): Hot Dog, Microsoft Frontpage.

Webpage Programs (Mac): Coda 2, Taco.

TEST EQUIPMENT EXPERIENCE

Digital Multimeters, Meggers, Hipot Testers, Cable Testers, Chart Recorders, RF Power

Meters, Spectrum Analyzers, Power Supplies, Oscilloscopes, RF Signal Generators, Audio

Signal Generators, Frequency Counters, Radiation Counters, Temperature Chambers, High

Voltage testers.

LICENSES

Journeyman Electrician (through United Steelworkers Union (USW))

PROFESSIONAL EXPERIENCE

CRANE TECHNICIAN, Reading Crane and Engineering, White Marsh, MD 11/12-01/15

§ Inspected, repaired, and serviced overhead cranes to maximize customer

satisfaction and company profitability.

§ Assisted in mechanical, electrical, welding, on-site fabrication, and assembly as

well as any other specific tasks as directed by Field Superintendent and/or

Foreman.

§ Performed all work to meet company safety and quality standards.

§ Directed small to medium sized projects to meet budgets and completion dates.

§ Planned jobs and assisted in estimating as required.

§ Troubleshot customer crane problems and developed and implemented

solutions.

§ Encouraged extras and additional sales from existing customers.

§ Filled out and ensured all paperwork is properly recorded.

§ Maintained good customer relations.

§ Controlled cost through efficient use of supplies and proper use of tools.

§ Developed an ongoing knowledge of crane equipment and technology.

§ Performed specific tasks as directed by management.

§ Helped with schedule to ensure coverage needed for customer operations.

SYSTEM TECHNICIAN, RG Steel, Sparrows Point, MD 11/01-06/12

§ Installed, inspected, tested, troubleshot, and repaired electrical wiring, control

circuits, receptacles, switches, conduit, motors, inverters, PLCs, motor starters, coils

and other electrical components.

Installed, inspected, tested, and repaired electronic devices such as X-Ray gauges,

§

Pin Hole Detectors, computers, printers, and Intercom systems.

Conducted safety inspections.

§

Racked in and out the High Voltage Breakers as needed. Grounded system and

§

removed grounds as required.

Worked in the Tin Mill, Coated Products, Hot Mill, and BOF (Basic Oxygen Furnace).

§

SERVICE ENGINEER, Thermo-Radiometrie, Gaithersburg, MD 09/98-07/01

§ Installed, inspected, tested, calibrated, troubleshot, and repaired X-Ray and Isotope

gauges used in the Metals industry for determining thickness and shape of product

without contacting said product.

§ Tested radioactive Isotope sources for leakage.

§ Taught classes on how to use and troubleshoot X-Ray and Isotope gauges.

§ Helped write Technical manuals for new gauges produced.

§ Worked with R&D department developing new gauges.

§ Provided telephone and onsite support for customers.

SYSTEM INTEGRATION TECHNICIAN, Nesco Temp Services, Elkridge, MD 01/98-09/98

§ Temp to Hire position for Thermo-Radiometrie (see above).

SERVICE TECHNICIAN, Fairbanks Scales, Baltimore, MD 09/94-12/97

§ Installed, tested, inspected, calibrated, troubleshot, and repaired all types of scales,

from Lab scales to Motor Truck and Railroad Scales.

§ Maintained complete and accurate records of test conditions and results.

ASSEMBLER/TECHNICIAN, Advanced Defense Technologies, Timonium, MD 01/93-09/94

§ Tested, troubleshot, and repaired electronic and mechanical assemblies, sub-

assemblies, and cables to the component level.

§ Performed design verification tests on boards, cables, assemblies, and subsystems.

§ Maintained complete and accurate records of test conditions and results.

§ Provided recommendations to improve test set-up and test procedures.

§ Evaluated and troubleshot designs as necessary.

§ Worked with design engineers and manufacturing to resolve troubleshooting and

test issues as necessary.

§ Insured proper calibration of test equipment and test fixtures.

AVIONICS COMMUNICATIONS TECHNICIAN, US Air Force 12/79-02/84

§ Installed, tested, troubleshot, and repaired various Communications equipment (on

the Flight Line).

§ Tested, troubleshot, repaired, and calibrated (in a shop environment, and all to

component level), various Communications Equipment

§ Insured proper calibration of test equipment and test fixtures (PMEL Monitor).

§ Insured all mobility equipment was ready for deployment (Mobility Monitor).

§ Manage between 5-7 trades people.

§ Familiarize new personnel with Shop and Flight Line.

§ Train new personnel on test equipment used in repairing equipment.

§ Train new personnel how to test, troubleshoot, repair, and calibrate communications

equipment.



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