Felicia Williams

**** * ******* *** *** Floor Chicago, IL 60619/Phone: 708-***-****/Email: acn1fg@r.postjobfree.com

Summary of Qualifications

Experienced customer oriented professional with years of demonstrated success greeting customers and taking inbound calls

Great team player who often takes the initiative

Ability to work in a high-pressure work environment and still maintain high levels of professionalism

Possess excellent managerial skills, work schedule preparation and delegating work duties

Education

Gage Park High School 2006-2010

Richard Daley Community College 2010-2011

Everest College 2012-2013

Employment Experience

Midway Airport

Chicago, IL 2013-Present

Vendor

•Received payment by cash, check, credit cards, or automatic debit

• Issued receipts, refunds, credits, or change due to customer.

• Greeted customers entering the establishment

• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as sweeping and emptying trash cans.

• Stocking and pricing items

Dollar Tree

Chicago, IL

Assistant Manager 2011-2013

•Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.

•Performs all opening and closing procedures.

•Protects and secures all company assets, including store cash.

•Adheres to all policies and procedures including safety guidelines.

•Provide leadership and direction to associates as appropriate to include utilization of daily planner.

•Maintain a professional and friendly environment with customers, subordinates and supervisors.

•Maintain sales floor to company standards to include recovery.

•Assists with evaluating, recruiting, hiring, training, motivating and counseling of Dollar Tree associates.

•Processing of all required reports, documents, and memos.

•Proficient use of available tools and technology at the store level

Dollar Tree 2010-2011

Chicago, IL

Cashier

• Received payment by cash, check, credit cards, or automatic debit

• Issued receipts, refunds, credits, or change due to customer.

• Greeted customers entering the establishment

• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as sweeping and emptying trash cans.

• Stocking and pricing items

Burlington Coat Factory

Chicago, IL 2009-2010

Cashier

• Greeted customers entering establishment

• Received payment by cash, check, credit cards, or automatic debit

• Issued receipts, refunds, credits, or change due to customer.

•Stocking and pricing items

2

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