Connie Bryant

Murfreesboro, Tennessee *****

Phone: 615-***-**** Email: acn1ec@r.postjobfree.com

Work Experience Operations Manager, Skywalker Roofing & Construction,

Inc, Murfreesboro, TN 37130, December 2011 - Present

Maintain a clean and informative showroom,

Answer the main business phone. As first contact for

homeowners, businesses, contractors and sales persons,

necessary to be a good listener and problem solver.

Create documents for insurance related jobs, update

daily contact information in operating system

Coordinate new construction jobs, repair and

remodeling projects to get most efficient use of labor

and materials. Report to owner.

Review office procedures and operational problems to

determine ways to improve service, performance, or

safety.

Arrange for equipment maintenance and repairs, and

coordinate a variety of services such as electrical

and painting contractors and OSHA safety training.

Health Insurance Claims Collector, Cymetrix, Nashville

TN, July 2011 - December 2011

Worked list of high dollar patient accounts with

insurance as the main source of reimbursement.

Reviewed claims and recovered, if possible, allowed

reimbursement from insurance, including

Medicare.Accounts were for cancer and transplant

patients from two different hospitals. Also submitted

appeals with a better than average success rate at

having denials overturned.

Quit job due to long commute when another opportunity

arose. Was given the opportunity to return to work

twice after resigning.

Account Representative, The Little Clinic, Brentwood,

TN, February 2011 - June 2011

Was hired through temp agency to help with "catch up"

on accounts after Kroger bought The Little Clinics.

Completed assignment.

Administrative Office Assistant, Skywalker Roofing &

Construction, Murfreesboro, TN, April 2009 - Feb 2011

Helped Owner with any office tasks related to a

construction company. Answered business phone when

calls were forwarded to me. Created proposals in

computer from owner's hand written documents and

transmitted via fax or email to prospective clients.

Managed accounts payables and payroll for some

laborers. Maintained documents for general liability

and worker's comp audits and tax preparation.

Collect, count, and disburse money, do basic

bookkeeping, and complete banking transactions.

Communicate with customers, employees, and other

individuals to answer questions, disseminate or

explain information, and address complaints.

Compile, copy, sort, and file records of office

activities, business transactions, and other

activities.

Liaison, Ingram and Associates, LLC, Brentwood, TN,

July 2006 - July 2008

Worked patient accounts to maximize insurance

reimbursement. After four months was interviewed by

manager from Scottsdale Health Care and was selected

to work at Scottsdale, AZ two weeks of every month. My

last stay in Scottsdale was for 5 months while I

trained 2 SHC workers to bill and collect Medicare

accident/injury claims. That project resulted in $22

million in found revenue. Scottsdale Health Care

offered to buy out my non compete contract. But

unfortunately, at that same time, I needed to take a

family leave of absence to help my mother in Mobile AL

with her husband's placement in an Alzheimer facility

in which he lasted only 2 weeks. I then helped with

settling his estate. This process took 4 months and

not the allowed 3 for FMLA and my job was no longer

available. Was prepared to move to New Orleans and

work in the TV and Film industry. But, the Good Friday

tornado in Murfreesboro brought me back to middle

Tennessee.

Team Leader, Medical Reimbursements of America,

Franklin, TN, November 2000 - June 2006

Was recruited to join team of investigators for this

start up company that specializes in accident/injury

claims and coordination of insurance benefits.

Hospitals are the largest part of their client base.

Moved up to team lead over health insurance claims due

to previous experience. Was promoted back to

investigations as team lead when the department was

producing poorly. After 3 months, I created regions

and Jr Team Leads to oversee them and doubled the

productivity and med-pay revenue. Our team met and

exceeded incentive based goals. Was then advised that

the Jr Leads could manage the department. I was

offered a substantial decrease in pay to go back to

the health department. I did not accept their offer.

Health Claims Billing Manager, Stones River Hospital,

Woodbury, TN, November 1989 - May 2000

Originally was hired and trained as an ER clerk and

unit secretary. Held that position for 3 years and

applied for a business office position for regular day

time schedule.

Worked switchboard while maintaining recurring

physical therapy charges for billing. Obtained my

telemetry and CPR certification during this time to

fill a need in the nursing department.

Worked PRN 11-7 as unit secretary and telemetry tech.

When there was an opening I applied for a billing

position that required knowledge of the BCBS and

Medicare claims systems. I learned to ke claims

directly into both. While holding that position was

able to help insure different departments were aware

of any changes in Medicare coding requirements to

help maintain a compliant charge master.

While in this position I created a training manual for

ER reps which improved the billing and collections

efforts in the business office.

Helped administrator with the marketing and sale of

the hospital to an LLC. Was offered a permanent

position as administrative assistant but only held

that for two weeks after the buyout. Then there was

reorganization of staffing. Shortly after was

recruited by a friend to work at MRA with a

substantial salary increase.

Medical Office Manager, Bryant VanBlaricum Medical

Clinic, PC, Woodbury, TN, September 1980 - April 2005

Position required coordinating staff scheduling with

leads in each department; Lab and X-ray, physician and

nursing assistants and office staff. Clinic had

weekend hours that were rotated among staff.

Records were maintained with a peg board system and

super bills and a color coded filing system for

medical records.

I maintained corporate minutes and held staff meetings

with physicians and dealt with complicated patients.

I completed an SBA loan application which was

approved to purchase equipment that allowed us to have

better diagnostic capabilities and our own fully

equipped emergency room. This was a rural clinic with

a rural hospital that did not staff physicians in

house for emergency services except from 7p to 7a.

Having the doctor and the resources at one location

resulted in more effective emergency treatment with an

improved outcome for incidents that occurred outside

the 12 hour coverage at the hospital. When I left my

position to stay home with my two year old we had just

converted accounts to a computerized system. I did not

return to work until my youngest started school.

Education Southern University, Collegedale, TN, 1970

Bachelor of Science, Mathematics, Psychology, Biology

Accomplishments & Best Actress Award, Dr Livingston, Agnes of God,

Awards Regional, 1982

Tools & Technology Currently working on Mac using IOS apps for scheduling

and maintaining contact lists and progress notes.

Previous experience involves twenty years working on

Windows based computers utilizing different hospital

accounting systems.

Have keyed hospital claims directly into BCBS and

Medicare Florida Shared systems.

Have registered patients and managed insurance claim

filing using HCA software.

Have worked with Meditech which I think is now called

Meditouch when working as unit secretary and telemetry

tech.

I can operate most office equipment including a 10 key

calculator. I have answered a multi line switchboard,

although not lately.

I am mechanically inclined and have no problem with

trouble shooting and fixing some common mechanical

problems with office equipment.

Publications Most recently I created an in-house manual for the

proper procedures necessary to file Medicare accident

injury claims. This manual allowed the company

Medical Reimbursements of America to acquire Medicare

accounts from existing clients creating a new revenue

stream for the company.

Also, I created a training manual for ER registration

clerks at Stones River Hospital in Woodbury, TN.

Having 3 years experience in the ER and moving to the

business office to file insurance claims, I discovered

time was being wasted retrieving information that

should have been obtained at the time of service by

the ER registration staff. Turn around time on

insurance claims was 45-60 days. After I restructured

and trained staff turn around time was consistently

below 30 days, including Medicare accident/injury

claims. This was in the late 90's.

Affiliations I was a member of the Child Protection Council of

Cannon County which supported the production of a

puppet show, Someone To Talk To, (about child abuse),

which my partner and I performed over the next 6 years

to all third graders in Cannon and surrounding

counties, except Rutherford. My partner and I were in

the Tennessee Touring brochure as talent that could be

obtained and paid for with Tennessee Arts Council

funds. It was part of an award winning documentary

produced by WSMV-TV in Nashville.

Chamber of Commerce: I organized and implemented the

first Leadership Cannon County with the new Chamber of

Commerce, which successfully raised funds for

subsequent classes and other Chamber projects.

I was elected to the 2000-2004 term of the Woodbury

city council but moved out of the county in 2004 to

shorten my commute and was not eligible for

re-election.

Volunteer Work I helped establish and maintain the operation and

development of Arts Center of Cannon County in

Woodbury TN for 12 years, 1980-1992. The center is an

award winning theater with gallery and permanent

Cannon County historic displays in the "museum", a

multi purpose room, which also showcases award winning

craft artists from the area. My involvement in

addition to serving on the board included, acting,

directing, set building, costume design, program

design, and gallery exhibits. When grant money

allowed for paid staff my involvement became on an "as

needed" volunteer basis.

I initiated a Creative Arts Day Camp in Cannon County

by arranging for the City of Murfreesboro program to

extend a week of their camp in Cannon County. The

local attendance demonstrated an interest in such

events. The Woodbury DARE group volunteered to manage

future camps. It is an ongoing resource to children

in the area.

I have taken many classes with the Red Cross and am on

call for any disaster that might occur. I have classes

in Liaison, Shelter Management, First Aid, and CPR to

name a few. My son was nearly killed in the Good

Friday Tornado, April 10, 2009. In Murfreesboro, TN.

His wife and child were killed. Although I had been

involved with the Red Cross prior to that disaster my

interest and involvement was stimulated again after

seeing how that organization helped the community

recover from a devastating storm that affecting

hundreds of families and businesses.

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