Anthony Sinyard

**** ** *** *** ***** Mocksville, NC 270**-***-*** 2504 acn1dy@r.postjobfree.com

Senior Analyst

A skilled business professional with a versatile management support skill set developed through years of

experience as a team production manager, support manager and office clerk.

I have 25+ years of business experience with excellent analytical, knowledge of database use and problem solving

skills; emphasis on data information collection, reporting and validation.

Key Skills

Records Management

Microsoft SQL Data analysis tools

Inventory Management

Strong interpersonal skills

Data Mapping

Inventory control

Strong organizational skills

Metadata management

Expense Reduction

Strong team player

TOAD

Employee performance reviews

Strong work ethic

Report & Document Preparation

Employee productivity reports

Supervisory experience

Spreadsheet & Database Creation

Strong written and verbal Cross functional team

Office Management

management

communication skills

Teambuilding & Supervision

Establishing goals and setting

Staff Development & Training

priorities

Policies & Procedures Manuals

Computer proficient

Staff training/development

Consistent work history

Strong analytical skills

Experience

Bank of America 2014

Data Analyst (Contract ICONMA), June 2013 to Oct 2014

Global Records Management Testing and Monitoring team: Assignment: Remediation of 12M banking records.

Performed research and analysis for Management, Audit and Lines of Business clients to remediate out of

compliance metadata banking records. Successfully remediated 97% of the records working with LOB clients to

communicating regulatory data needs, Global Record Retention requirements and offsite storage process. Work

collaboratively with offsite data manager to mechanically update all records that will drive remediated data in the

reporting and offsite storage procedures.

Pepsico, Winston Salem, NC 2012

Data Analyst (Contract Randstad Technologies), Oct 2012 to Dec 2012

Created a sustainable process, using EXCEL for report generation indicating trends, outlining alerts and ways to

report team member time worked. Helping management planning of future work requests and time allocation.

Collected, evaluated, and researched statistical data for reporting of an IT specific units processes.

Prepared statistical and narrative reports, recommendations, and participated in the analysis and interpretation of

data as appropriate.

AT&T, Charlotte, NC 2003 to 2012

Senior Data Analyst, 2003 to July 2012

Analyze processes to ensure maximum benefit through change and problem management

Reviews changes effecting complete implementation and testing, and coordinates process scope changes to

ensure consistent and repeatable results.

Serves as a subject matter expert for Remedy; actively participate in the User Acceptance Testing (UAT)

for all releases. Assisted scope to remedy conversion, including all UAT, and training material reviews.

Trains individuals and departments in Remedy tool and change process

Reduced and controlled expenses by developing production tracking and quality control systems, analyzing

production revenues and other operational reports, to detect production problems.

Initiated program that streamlined employee workflow reducing unnecessary correction steps and led to

increased weekly revenues by $200K and production by 35%.

Using MS products EXCEL and Powerpoint, I maintained and streamlined the tracking and

trending reports used for monthly financial reporting and user productivity to upper management.

Reduced the time of creation to two days per month compared to five days.

Worked with IT department to launch automated solution for review of pending equipment returned

adjustment transactions, leading to a 50% decrease in manual intervention. The solution enabled the

reduction of headcount from 10 associates to 5 allowing reallocation of those to other functions. The new

solution also increased the time for a consumer to receive adjustment by one billing cycle (30 days).

AT&T, Charlotte, NC 1995 to 2003

Data Analyst / Manager (Production Process and Development Technical Staff Support) 1995 to 2003

Managed team of 15 professionals and 105 frontline associates. Monitored and adjusted production processes for

quantity, quality and productivity. Planned and laid out work to meet production and schedule requirements.

Liaised between customers and Marketing to design new product.

Ensure daily activities are aligned for maximum productivity and quality.

Manage the processing and correction of AT&T pre billed long distance and Local erred Call Detail

Records (CDR) averaging $194M per year.

Managed the monitoring AT&T Direct Billing (ARC) and multiple IDB Billing Companies producing

approximately $8B in yearly revenue.

AT&T, Charlotte, NC 1987 to 1995

Billing Clerk 1987 to 1991

Data Analyst / Associate Manager (Production Process and Development) 1991 to 1995

Managed team of 55 frontline associates responsible for monitoring AT&Ts’ call detail processing and billing.

Responsible for the monitoring the end to end processing of AT&T’s Call Detail Records (CDR)

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averaging $17B per year.

Served as a subject matter expert for Call Detail Record (CDR) processing from recording to billing.

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Establish and maintain external communications with Local Exchange Carriers (LEC), Contract

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Management and IT processing to ensure timely and accurate billing for consumer and business customers

Developed production tracking and quality control systems, and other operational reports, to detect

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problems production.

Played a key role in the testing phase of AT&T's consumer billing start up functions. In this role, worked with

staff and IT Development to provide test cases and data for Methods and Procedures.

Quickly became a trusted by management and was temporary promoted to Acting Associate Manager to

facilitate the closing of the Nashville Billing Center. Responsible for transferring the LEC Interface

Management work function to the Charlotte Billing Center.

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