Naomi Fontanez

**** ********* ***., ***. *, Chicago, IL

773-***-**** / acn1co@r.postjobfree.com

Summary of Qualifications:

. 5+ years of clerical/receptionist experience

. 5+ years of inventory/shipping and receiving experience

. Strong understanding of training procedures

. Bilingual (Spanish & English)

. Knowledgeable in Microsoft Word and Excel

Experience

Resource Room Attendant-WIA Program

10/2014-Present

Employment & Employers Services

Chicago,

IL

. Assist WIA Career Coaches in the completion of employment and/or

education intake process to ensure eligibility for participant

. Supervise and maintain a clean and working computer lab for employment

and/or education purposes

. Answer, screen and direct calls to appropriate staff; greet and

welcome clients into establishment

Office Support Specialist-CHA FamilyWorks Program

08/2013-10/2014

. Provided supportive services to clients

. Designed and developed filing system that provided efficiency and

accessibility to key information

. Planned department events such as; employee parties, birthday and

quarterly report meetings

. Responsible for summer programming; accessed data from multiple

sources to report progress

. Multitask; created daily, weekly and monthly reports to ensure

deadline

. Handled confidential personal client information

. Assisted caseworkers with visitations, and follow-through on family

services

. Served as assistant and backup to program support specialist; data

entry, answered phones, greeted clients

. Prepared, reviewed, and assisted in the production of various

brochures, newsletters, and flyers

Customer Service Rep / Inventory Management / Shipping Lead

2003-2012

HD Supply Facilities Maintenance

Northlake,

IL

. Coordinated all customer returns processing and reporting for 270,000

sq. ft. distribution center

. Trained and coordinated duties for 4 associates, including maintaining

all daily reports that track the returns process to ensure timely

credits to customers which results in increased sales and future

orders

. Comfortable in both SAP and Oracle environments, including inventory

tracking through both platforms

. Resolved inventory discrepancies by partnering with Inventory

Management Team to perform research and cycle counts to maintain

inventory integrity

. Processed all RTV's and freight claims to protect company assets and

ensure timely credits from vendors.

. Partnered with Habitat for Humanity, coordinate weekly donations of

unsellable but functional materials to spur renewed growth and

prosperity for affected individuals

. Assisted in routing phone calls to proper departments to resolve

customer issues and assist sales

. Previous responsibilities as Shipping Lead included: Training and

supervising picking, re-packing and shipping of materials to customers

Associate / Trainer

2002-2003

Peapod, Inc.

Lake Zurich, IL

. Cross-Trained in all areas of operation, including: Inventory &

quality control, food preparation, and order fulfillment

. Tracked inbound and outbound records to maintain the integrity of the

food and order shipment process

. Trained new associates

Administrative Assistant

2001-2002

Von Humboldt Community Center

Chicago,

IL

. Data entry for Program Manager and Department Lead

. English/Spanish translator

. Maintained and filed student and program participant records of

progress and transcripts

. Answered, screened and directed calls to appropriate staff;

coordinated staff meetings

Education

The College of Office Technology, Chicago, IL

2003

Diploma in comprehensive studies for Microsoft Office Suite

Contact this candidate