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Medical Assistant Customer Service

Location:
Arlington, VA
Posted:
January 27, 2015

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Resume:

FATOUMATA MPALANG

***** **. ***** ***** *******, VA 22030 Home 703-***-**** Cell 571-***-****

acn1ck@r.postjobfree.com

OBJECTIVE:

To obtain a dialysis technician position where my experience as a medical assistant and recent dialysis certification training will be utilized in a fast paced, nurturing environment.

SUMMARY OF SKILLS:

Medical Skills

Committed to excellent Customer Service skills and to quality care

Well-versed in HIPPA /organizational policies, regulations and procedures to administer patient care

Highly experienced in performing vital signs including height, weight, and temperature

Experienced in BSI/infection control and in preparing patients for exams and procedures

Able to administer vaccinations and medications as well as phlebotomy

Knowledge of splinting/bandaging, able to assist in minor procedures and suture removal

Adept in EKG, Spirometer testing and Nebulizer treatment

Able to perform multiple tasks in a fast-paced, often stressful environment

Demonstrates appropriate knowledge of principles of aseptic and sterile technique; knowledge of medical equipment and instruments

Able to identify problems and recommend solutions

Office Skills

Prescription ordering, collecting and preparing specimens for transport to lab

Insurance prior authorization, proficient in scheduling both first and follow-up appointments, answering telephones, handling requests and inquiries or routing as appropriate, placing reminder calls

Managing charts, posting billing from super bill

Computer and office machine skills: Proficient in Microsoft Software, EMR-electronic medical records, fax machine, scanning documents, copy machine

Cleaning, maintaining and stocking exam rooms

Bilingual in English and Swahili

WORK EXPERIENCE

Children’s National Specialist of Virginia, Fairfax, VA 22031 8/12 – 11/12

Medical Technologist, Temporary Assignment then returned to school full-time

Prepared patients for examinations, took medical history, and assisted the physician during the examination

Explained medical procedures to patients, called in prescriptions to pharmacies

Collected laboratory specimens, and sterilize medical instruments.

Drew blood, removed sutures, and took electrocardiograms

FATOUMATA MPALANG Page 2

Internal Medicine and Pulmonary Disease, Arlington, VA 2007-2011

Fair Oaks Medical Plaza, Fairfax, VA 2006-2007

Medical Assistant

Accurately documented patient information in accordance with organizational policies, regulations and procedures

Wrote observations of the general physical condition of the patient and notified nurse/healthcare provider of abnormalities

Took medical histories and recording of vital signs

Prepared and administered medications as directed by Physician

Completed all necessary steps to perform routine patient testing and Completed all steps to acquire and process electrocardiograms

Completed all steps in the collection and processing of blood specimens; completed all steps in the collection and processing of urine samples

Prepared patients for tests, procedures, and x-rays. Assisted with procedures, room and equipment set up; ensured all needed equipment and supplies were in room and in good working order

Cleaned room after procedure takes soiled items to appropriate location

Stocked all supplies in assigned rooms at end of shift

Cleaned and disinfected equipment according to established policies and procedures

Removed sutures and staples; changed sterile and non-sterile dressings

Performed clerical functions related to patient care; entered patient related data into the practice management system; interpret and input patient orders

Effectively maintained relationships with patients and medical staff

Annandale Family Medicine, Falls Church, VA 2004-2006

Medical Assistant

Perform initial screening of patient

Provide patient support (physical, emotional) as necessary

Supports front desk functions as needed

MEDICAL TRAINING AND EDUCATION

Sanz School, Falls Church, VA, 2004 Medical Assistant Training Program

Adult and Pediatric CPR and First Aid Certification, MedTech Certification

Fairfax County Public Schools, Adult and Community Education (ACE)

Dialysis Technician Certification Program, graduated April 2013

Fairfax County Public Schools, Adult High School Completion Program

(Woodson High School and Pimmit Hills Center)

Anticipated graduation August 2014 (9 classes remaining)



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