Ilanna Perkins

**** ****** ******, #**, *******, TN 38104

662-***-****

acn1at@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

**/** - *******

AutoZone Corporate, Memphis, TN

Legal Assistant/Paralegal (Contract position through OfficeTeam)

• Legal Assistant/Paralegal to the Director/Managing Attorney of the Legal Dept.

• Trademark infringement monitoring

• Correspondence with registrants of domains that impose infringements/potential infringements on

any of the trademarks registered to AutoZone or affiliates

• Domain registry

• Assists corporate attorneys with domestic and international corporate contracts and amendments

to said contracts as well as monitoring/upkeep

• Certifies notary stamp with County Clerk’s Office for international contracts

• Filing, shipping, etc.

Baptist OneCare, Collierville, TN 7/14 – 8/14

Call Center Agent/Helpdesk (Contract position through Vaco Memphis)

• Operated multi-lined phone system in fast paced helpdesk call center environment

• Assisted caller clients within the electronic medical records program “Epic EMR”

• Connected remotely to client PC’s using Dame Ware program to troubleshoot problems

• Generated trouble call tickets in “Magic” ticketing program and assigned accordingly

• Data entry - added new users to Service Desk Express database

• Assisted with special projects assigned by call center management

7/11 -6/14

Ballin, Ballin, and Fishman, Memphis, TN

Legal Assistant/Legal Receptionist/Court Runner

• Prepares motions/petitions and files said motions/petitions with court clerk’s office

• Prepares and updates daily court calendar

• Answers multi-line phones with switchboard

• Worked closely with Instafile Software Developer troubleshooting application issues

• Q & A for new criminal cases, filing, data entry, among other clerical duties

Interstate Bail Bonds, Hernando, MS 5/09 – 9/11

Fugitive Recovery Agent/Bail Bonds Agent

• Bail Bonds Agent – Writes bonds, screens applicants and indemnitors for bond eligibility,

indemnitors seeking to bond an inmate, data entry of gathered information

• Bail Bonds Agent – Using information from the bond application and other various sources, agent

apprehends, restrains, and takes said fugitive into custody; agent surrenders fugitive to

agency from which the fugitive was bonded

Baptist Memorial Hospital – Desoto, Southaven, MS 1/07 – 2/11

PCA/AUC/Nurse Intern

• PCA – (patient care assistant) / CNA; vital signs, dressing changes, reports/documents/dresses

skin breakdown, nursing documentation and charting, responds to codes (i.e. provides BLS,

crash cart, defibrillator, etc.)

• AUC – (Unit Coordinator) answers/directs outside and in-house calls/inquiries, multi-line phones

with switchboard, handles medical charts/filing, various clerical duties, etc.

• Trained in and charted in the Horizon Clinical Charting system - Baptist 2011 Paperless go live

Landmark of Desoto, Horn Lake, MS 7/06 – 12/06

Certified Nursing Assistant

• Completed six week training course for CNAs offered by this facility

• Vital signs, schedule keeping and daily routines for assigned residents including but not limited to

bathing, dressing

JCPenney, Southaven, MS 2/06 – 9/06

Sales Associate/Trainer

• Sales Associate in the Shoe Department

• Star Sales Associate (commission based award)

• Performed inventory

• Trained new employees, customer service, online catalog orders

EDUCATION:

Northwest Community College, Southaven, MS 2007 – 2009

Studies for BA with Nursing Major

Horn Lake High School, Horn Lake, MS 2002 – 2006

Liberal Arts Diploma

Senior Choir (2004 – 2006)

Show Choir (2002 – 2004)

Additional Skills:

• Microsoft Office programs

• Dictation

• Multi-line phones with switchboard

• Helpdesk/Call Center

• Customer Service

• Networking

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