Daisy O. Bugtong

Blk * Lot ** Trails of Maia Alta

Brgy. Dalig Antipolo City

Mobile No.:092********

E-mail Address: acn1aq@r.postjobfree.com

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SUMMARY OF QUALIFICATIONS

. Highly inquisitive, creative and resourceful

. Quick learner who can rapidly master all aspects of job with limited

training

. Adept to learning new tools and technologies

. Hard-working and can work with minimum supervision

. Availability to start work: immediately

. Reasons for leaving current employment:

To find a better career opportunity where I can have a room to grow

and better utilize the skills and experience that I have gained in my

experiences.

Work Experience

Company Name Position Date

Transcom Worldwide Inbound CSR Sept.2011- Jan 2012

4/F Transcom Bldg. Pasig City

Duties and Responsibilities:

. Handles customer complaints about their services whether its triple

play (broadband, tv, phone) or double (phone and tv) or phone only.

. Accepts customer inquiry regarding their services.

. Billing explanation from a simple to detailed information.

. Process the reactivation of customer's services after making the

payment.

. Turn around restoration to customers as quickly as possible.

Ascend Asia Inbound/Out CSR May

2008- Sept. 2009

14/F Burgundy Corp. Tower

252 Sen.Gil Puyat Ave. Makati City

Duties and Responsibilities:

. Accepts All Customer Inquiry & incoming order.

. Provides frontline customer support and satisfactory explanation to

customer and take remedial action where necessary.

. Handles customer's complaints and concerns regarding late deliveries,

improper packaging.

. Coordinates with the Shipper/Courier if there's any change of info

ex. change of address

. Files a reshipment for crashed packages.

. Provides tracking number of the client.

. Files a re-shipment of incorrect packages.

Sterling Global Call Center CSR Rep. July 2007

- Feb. 2008

15th Floor. Raffles Bldg.

Emerald Ave. Ortigas Ctr. Pasig

Duties and Responsibilities:

. Taking incoming orders from customers and process gift certificates

if

There's a late deliveries

. Juggling customer and product issues with a genuine sense of urgency.

. Has passion about customer service and a commitment to exceeding

expectations that I need to achieved

Educational Background

Tertiary

Rizal Technological University

Bachelor of Science in Computer Engineering

2002- 2006

Secondary

Luis Palad National High School

1997-2001

Primary

South Palale Elementary School

1991-1999

Skills and Knowledge

Knowledgeable in Computer applications (Microsoft Word, Access, Excel,

Power Point) HTML, Turbo C, Visual Basic, Adobe Photoshop, Printshop.

PC Assembling and disassembling

Seminars Attended:

PC Troubleshooting

January 2006

Rizal Technological University

Visual Basic.Net

February

Rizal Technological University

Adobe Photoshop

February 2006

Rizal Technological University

Personal Information

Age: 30 years old

Date of Birth: December 31, 1984

Place of Birth: Tayabas Quezon

Weight: 115 lbs.

Height: 5'

Religion: Catholic

Citizenship: Filipino

Civil Status: Married

REFERENCES

Mr. Santi Honrales

Operations Head and Gen. Manager

Ascend Asia

Ms. Lyn Guevarra

Gen. Shift Manager

Sterling Global Call Center

15th Flr. Raffles Bldg. Emerald Ave. Ortigas Ctr. Pasig

Engr. Ronald Licsi

Head, Computer Department

Rizal Technological University

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