PRESENTATION OF QUALIFICATIONS

Steven E. Pfirrman

* *********** *****; Port Monmouth, NJ; 07758

732-***-**** (Cell) 732-***-**** (Home) - acn18h@r.postjobfree.com

Professional Objective

To utilize my leadership, talent and expertise to assist with the organization’s goals of increasing sales, reducing expense and streamlining operations. The position should allow a devoted individual to make use of their skills to assist the business stakeholders with improving overall company performance.

Professional Highlights

Project Manager, IT Store Applications; Toys R Us; Wayne, NJ

May 2012 to October 2014

Spearhead projects in partnership with business stakeholders in accordance with corporate project management guidelines. Develop technical architecture in cooperation with internal resources, external vendor partners, onshore and / or offshore resources. Interface with developers, quality assurance, change management and support staff to ensure advancement of a given project with minimal impact to store operations. Oversee project resources including budget.

Consultant; Connie Driscoll Associates; Fort Myers, FL

Oct. 2011 to May 2012

Deliver sales engineer services for leading IT solution provider to the independent grocer space. Duties include systems assessment, gap analysis, sales, project management and post sales support.

Director, IT; Key Food Stores Co-operative Inc.; Staten Island, NY

Feb. 2008 to Sept. 2011

Lead New York City based supermarket co-operative’s information system division which supports 115+ stores, $500M+ wholesale & $1B+ retail sales volume. Responsible for $1.3M budget & resources. Staff includes project management, application development, change management, operations & support functions. Lead committee comprised of independent grocer members of Key Food Stores Co-operative for purposes of building consensus of technology initiatives. Make presentations to executive staff, Board of Directors and business stakeholders on progress of initiatives. Administrative duties include budget planning / monitoring, resource management, project plan definition, vendor selection & delegation of duties. Functional duties include development, quality assurance as well as periodic support.

Examples of applications delivered to business stakeholders include:

Supply Chain: Oracle Forms / Oracle database 10g based custom application which supported items from supplier to shelf as follows:

- New item entry / upload through to product’s discontinued status for numerous divisions (Grocery, Dairy, Produce, etc)

- Define product hierarchy such as vendor, brand, sub-brand, category, sub-category, etc.

- Product cost, markup, markdown, automated SSP & zone based retail pricing support.

- Weekly promotions via reduced retail or coupon as well as long term temporary price reductions.

- Vendor invoicing component for bill back of vendor allowances based on product movement.

- Report production facility - paper and PDF format - for corporate & store level business stakeholders (Order Books, Pricing Catalogs, etc)

Wholesale Business Intelligence: Dashboard reporting system for corporate officers and buying staff delivered via Qlikview, Oracle database 10g

- Track same store & all store wholesale revenue by division, by vendor, by brand, etc down to item level.

- Track buyer wholesale revenue by vendor, by brand, etc down to item level.

- Track low / negative margin down to item / invoice detail record.

- Track unanticipated supplier cost changes.

Retail Business Intelligence: Dashboard reporting system for store level business stakeholders delivered via Qlikview, Oracle database 10g.

- Report store sales by department, by vendor, by brand, etc down to item level.

- Report gross margin by vendor, by brand, etc down to item level to track performance / maximize sales.

- Report sales by customer for purposes of targeted marketing. (Frequent Shopper Card Required)

- Report best / worst cashier.

Intranet: Java / Oracle Database 10g based custom application for purposes of delivering data to independent grocer members of co-operative.

- Download PDF reports produced from supply chain application.

- Inquiry functions for items, wholesale invoices, drop ship vendor invoices.

- Store’s invoice summary statement. (Store’s Accounts Payable to Co-operative)

Examples of accomplishments which resulted in increased revenue, increased gross profit or expense reduction include:

Electronic Data Interchange (EDI): Boomi, MAS500, Oracle, Microsoft SQL

Software Investment $28,000. Resource Investment: 1 Permanent Headcount. Time to Implementation was 6 months.

IT led initiative which resulted in automating data entry and price checking of paper invoices from drop shipment consumer product vendors. Project team comprised of 4 resources. Scope involved elimination of all manual processes involved with receiving, checking and entering 4,000 invoices weekly. Successfully utilized Boomi to receive invoice transmissions from CPG vendors, call an Oracle API to check accuracy of cost records within supply chain system, flag exception invoices & write accurate invoices into MAS500 accounting system‘s AP & AR ledger composed of Microsoft SQL. The project resulted in the reassignment of 3 permanent resources to other value added duties within Key Food’s accounting department.

Wholesale Performance Dashboard Reporting System: Oracle Database 10g, Qlikview

Software Investment: $100,000. Resource Investment: 1 Contract Headcount. Time to Implementation was 2 months.

IT led initiative which resulted in delivering a business intelligence solution that tracked revenue from wholesale activity via daily import of store invoices. Performance KPIs included year over year top level revenue, wholesale revenue by product vendor, by buyer, etc., vendor trade spend and vendor allowances. Return on investment was approximately three months. Project team was comprised of 4 resources.

Retail Performance Dashboard Reporting System: Oracle Database 10g, Qlikview, 4690World, Apache Tomcat

Software Investment: $180,000. Resource Investment: 1 Contract Headcount. Time to implementation was 4 months.

IT led initiative which extended functionality of Qlikview business intelligence tool to include retail sales. Solution encompassed multiple POS systems (IBM ACE & NCR ACS-IR). Sales data trickles into Oracle as transaction completed at store level. Data was then extracted into Qlikview every 3 hours. Purpose of project was two fold. First to differentiate Key Food Store Co-operative Inc. from other wholesalers in the New York marketplace as that of a retail centric service provider in the eyes of our independent grocer members. Second was to base performance on actual consumer purchases rather than wholesale revenue. Performance KPIs included year over year store top level sales down to item level sales, & everything in between. Other features included sales by customer which included name, address, etc to enable direct mail, email & target marketing. Other KPIs reported were gross profit margin amount / percent by item to quickly identify top performers as well as negative / low gross margin products. Finally cashier stats were available to identify front end shrink as well as top performers. Project team was comprised of 5 resources.

Replace WAN Provider: Broadview Networks, Sprint Wireless

Resulting Savings $375,000, Capital Expenditure $0. Time to implementation was 7 months.

IT led initiative with three purposes. First to provide a single point of contact to stores when opening trouble tickets. Second was to overcome poor telecommunication infrastructure in New York City’s outlying boroughs. Third was to save stores money on voice and data telecommunication services. Result was to partner with Broadview Networks as the primary voice and data carrier for Key Food Stores Co-operative HQ, all store locations and regional offices. In addition Key Food partnered with Sprint wireless as the backup data carrier for all sites thus providing service when land line services failed, no matter the circumstance. Store’s sole point of contact was Broadview thus simplifying the process of opening a trouble ticket. Finally the project resulted in saving stores $375,000 over the course of a 3 year contract.

Business Continuity / Infrastructure Refresh: APC, Cisco, EMC, VMWare, Sun, Oracle, MS SQL, Global Crossings

Capital Expenditure $1.3M, Resource Investment: Outsourced. Time to Implementation was 3 years

IT led initiative with the purpose of providing business continuity and network security. Project spanned a 3 year period for purposes of minimizing the impact of the large capital expenditure. Year 1 was installation of an APC N+1 power management and inline server cooling solution. Year 2 was to replace the server, network & backup solutions. EMC and VMWare was chosen for the purpose of implementing a private cloud infrastructure and VMWare server cluster. In addition EMC’s Recoverpoint and Avamar products were chosen to accomplish the mission of server and database backups. Cisco was chosen for the purpose of establishing a DMZ, multiple VLANs & corporate VPN for program remote users. Year 3 consisted of establishing a DR site for replication of data to a remote site in Philadelphia. VMWare’s SRM replicated the server cluster. EMC’s Recoverpoint replicated Oracle as well as Microsoft SQL. EMC’s Amavar product replicated backup of server based file storage. All replication activity traversed a 20 meg Ethernet circuit delivered via Global Crossings.

Project Manager - Retail Systems; Key Food Stores Co-operative, Inc.; Staten Island, NY

June 2004 to February 2008

Spearhead all retail oriented IT projects. Duties include project plan definition, ROI projections, resource allocation, vendor selection, & budget tracking. In addition make presentations to business stakeholders regarding project updates. Functional IT duties include development, quality assurance, training as well as periodic support. Examples of projects which resulted in increased revenue, gross profit or expense reduction include:

Computer Assisted Store Replenishment: BRData, Motorola

Capital Investment: $475,000, Annualized Savings of $5M, Utilize Existing Headcount. Time to Implementation 12 months

Project requested by Board of Directors for Key Food Stores Co-operative. Objective was to replace legacy order system with intelligent order system. Legacy system required store personnel to walk aisles filling out order book, then use an antiquated handheld to scan the order book, then transmit order. The legacy handheld had no business intelligence and the entire ordering process was labor intensive. New order system was custom written for Key Food by BRData. Software & hardware enabled ordering right at the shelf via “smart” handheld greatly reducing the labor associated with placing an order. All pertinent data needed for replenishment was displayed to user on handheld. Example cost, vendor allowances, last order quantity, etc. Result was significant labor savings of approximately $5M annually as well as more effective shelf management. Support and version control for Motorola handhelds was maintained via Motorola Mobility Services Platform v2.8, then later v3.2.

IP Based Electronic Payment Processing:

Capital Investment: $0, Annualized Savings $400,000, Utilize Existing Headcount. Time to Implementation 3 months.

IT led initiative with objective of migrating all electronic payment transmissions from modem / phone based transmission to TCP/IP based transmission. Result was reduction of per transaction processing fee from $.07 per transaction to $.03 per transaction as well as elimination of monthly expense of phone lines on front end of Key Food stores.

Lead Project Tester - Retail Store Systems; Wakefern Food Corporation; Edison, NJ

December 1995 to June 2004

Responsible for supervision of Retail Quality Assurance team within the IT division of a 207 store supermarket cooperative (ShopRite). The Quality Assurance team was accountable for change management & second level support duties for all software and hardware technologies utilized to drive business objectives at store level. Duties included test script creation, regression testing, defect

reporting, pilot and distribution of all retail software and hardware. Veteran of over 10,000 remote software upgrades. In addition the

position required such administrative tasks as allocation of human resources, delegation of responsibilities & mentoring, all within

corporate budgets and guidelines. Project leader role also involved presenting to executive staff and the user community for purposes of building consensus. Hardware expertise includes IBM 4680/4690 POS hardware, NCR Fastlane self checkout lanes, IBM compatible PCs and PDA style devices. Software expertise includes IBM Retail Store Systems application suite (4690 Operating System, ACE, Supermarket Application, EME), Netview Distribution Manager, TPS File Manager, PVCS Tracker, Windows Operating systems & Microsoft Office including Access. Network expertise includes LAN, WAN, WLAN, TCP/IP.

Front End Specialist; Super Fresh Food Markets, Inc.; Florence, NJ

December 1990 to December 1995

Render IT installation, training & support services for 72 store subsidiary of The Great Atlantic and Pacific Tea Company (A&P) based in greater Philadelphia area. Examples of projects implemented include installation of integrated payment processing terminals at POS, electronic time clock solution, all according to specifications set forth by A&P corporate headquarters. Install front end IBM 4680 POS hardware and IBM Supermarket Application software for all new store implementations. Ensure item file accuracy for all new store implementations. Restore IBM Supermarket Application software following hard drive failures.

Education

Bachelor Degree, December 1990 Major: Retail Management

Philadelphia College of Textiles and Science, Philadelphia, PA (now University of Philadelphia)

Significant Coursework Includes:

Retail Operations Consumer Behavior

Retail Strategy and Structure Merchandising and Advertising

Professional Affiliations

Secretary - American GOLD Users Association. www.americangoldusers.com

Member - IBM Retail User Group. www.ibmretailug.org

Member - IBM POS Application Focus Group. www-03.ibm.com/products/retail/services/focus/posfocus.html

Personal

Self motivated. Devoted. Possess excellent presentation, verbal and written skills. Recipient of numerous employee recognition awards. Personal interests include home improvement projects, ice hockey, personal fitness, music and movies.

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