Leon J. Stanek

acn17t@r.postjobfree.com

773-***-****

I am an individual with a strong work ethic and excellent technical skills with many years experience in

emergency communications, emergency management, telecommunications, call center operations, technical

operations, unified communications, employee performance monitoring, and staff and vendor management.

Whether working independently or as part of a team, I have experienced excellent results working toward

goals of my employer. Personally, I take pride in my accomplishments and relationships I have formed in my

employment.

EXPERIENCE

August 2014 to VDSA Chicago, Inc.

Present Technical Operations /Business Development

Duties included:

* Develop new business leads

* Cultivate existing accounts

* Conduct prospective employee interviews

* Work several security sites

* Conduct State of Illinois required Security Certification classes

* Create business proposals

* Negotiate business terms

* Install and administer security camera systems

August 2009 to Los Alamos Technical Associates, Inc.

August 2014 Systems Integration Analyst / Telecommunications Specialist

Duties included:

* Project Management

* Telecommunications.

* Vendor Management

* Telecommunication network routing

* Mitel IP Telephony Services Administrator

* Create and analyze proposals for technical and business requirements and

improvements.

* Reimage PC’s, laptops and hard drives.

* Create business case analysis to demonstrate process improvements or cost

savings.

* Network monitoring for City of Chicago Kronos enterprise time keeping system

using SNMP customized tools. Node status, device status, network availability

and load. Proper reporting and tracking of issues.

* Technical Project Manager for developing a Countywide Time and Attendance

solution that Included building work rule configurations and pay codes, testing

accrual rate calculations.

* Technical support passenger rail GPS and automation project. Testing and

monitoring software changes. Functionality testing and revision change

management.

* Track and resolve service issues by developing comprehensive RCA (Root

Cause Analysis) documentation.

* Administrator Asterisk Digium Swithvox 65 VoIP telephone system, develop IP

segment exclusive for telephone system, program telephones DHCP, static IP,

create voicemail accounts, reset passwords, monitor call logs, system software

updates and patches, backup files. Training end users.

* Call Center Operations and Management

*Tracking billing, usage and charge audits, inventory control, discrepancy

resolution

* CCTV System Integration

* Cellular and mobile device support

* Video conferencing Polycom

* Technical Help Desk Support

* Interoperability – Unified Communications

* E911 Compliance & Public Safety Communications

September 2008 to Independent Consultant

August 2009

Duties included:

* Advise on request for proposal (RFP) technical requirements.

* Telecommunications

* Develop SharePoint Survey for Public Safety

* Telecommunication network routing

* Call Center Operations and Management

* Technical Help Desk Support

* Interoperability – Unified Communications

* Emergency Management & Public Safety Communications

May 2001 to City of Chicago Office of Emergency Management & Communications,

August 2008 Chicago, IL

Principal Telecommunications Specialist (Telecommunications Manager)

Duties included:

* Manage staff of 25 technical IT help desk employees assigning tasks,

scheduling, monitoring progress of tasks.

* Kronos Administrator Trained. Trained Kronos users and timekeepers.

* Help Desk management supervise employees, establish and enforce policies,

training, and personnel management reviews.

*Create voicemail accounts, hunt groups, and ring priority for Nortel Meridian

Option 81C PBX telephone system.

* Created VoIP 911 routing standards for the City of Chicago.

* Administer call routing for 911 / 311 services.

* Coordinate IVR system mapping and recording for 311 City Services.

* Primary contact for telecommunications issues for the City of Chicago OEMC

on a 24/7 basis.

* Technical Administration for building security access management system.

* Manage the Administrative LAN, PBX, video, email, VoIP, state of the art voice

and data systems, desktop computer support, and Blackberry Enterprise Server

support for the OEMC

* Employee supervision including discipline issues, performance issues and

reviews, progressive discipline.

* Manage the LAN team overseeing user and service issues.

* Manage the ordering/ installation /testing / removal /billing and audits of all 911

and 311 related voice and data services and circuits. IVR, PBX, CENTREX, VoIP,

FDDC, RTNC, T1, T3, POTS, SONET, DS1, DS3.

* Responsible for ensuring connectivity for established circuits and network

connections by managing repairs, vendor responses, SLA’s.

* Manage all voice and data circuits to maintain voice, data, wireless, cellular

Phase I & Phase II, VoIP routing to ensure emergency communications

capabilities.

* Manage the E911 locator MSAG (Master Street Address Guide) database for the

City of Chicago with over 3.2 million wired telephone lines in the City of

Chicago. Accuracy rate 99.98%. Addressing any errors and submitting correction

or update requests.

* Conducted internal audits regarding police equipment location, usage, and

inventory control and procurement accountability.

* Project Management – City of Chicago AT&T/ Plant Inc. E9-1-1 PSAP Upgrade

Project, 30 Million Dollar project.

* Project Management – City of Chicago Motorola Fire Digital Radio Project, 22

Million Dollar Project.

* Project Management – City of Chicago Reverse 9-1-1 citywide implementation

of the citizen notification system for alerts and notifications.

* Project Management – Cellular Phase I & II and VoIP 9-1-1 implementation and

deployment. Approve establishment of ESQK’s, testing of shell records, test

routing of ESQK’s.

* Automatic Vehicle Location (AVL) – Managed AVL VPN Verizon network setup

and interface to CAD system.

*Maintain database of a frequencies to ensure proper FCC licensing and

coordination.

* Conduct internal audits regarding Centrex line usage, cell phone usage.

* Manage the procurement, programming, assignment, usage auditing,

procurement accountability for all communications equipment, billing for all

pagers, billing for all telephone circuits, wireless and cellular devices.

November 2000 to City of Chicago Police Department, Chicago, IL

May 2001 Criminal History Analyst

Duties include:

* Assign and evaluate staff responsible for updating criminal

history records

* Train staff on unit procedures and on procedures for accessing local,

State, County and Federal databases

* Ensure correct classification of criminal warrants

* Conduct court ordered criminal histories

* Ensure posting of felony dispositions onto department records.

August 2000 to O'Hare Airport Transit System, Chicago, IL

November 2000 System Operator

Duties include:

* Real time operation of Automatic Train Systems, Power Distribution and

Communications systems

* Troubleshoot and testing electrical systems

* Manage assembly of rail vehicle consists

* Responsible for power configuration for normal and emergency activities

* Responsible for quality customer service on train system

* Member Local 150 - International Union of Operating Engineers

January 1990 to Chicago Housing Authority Police Department, Chicago, IL

January 2000 Director - Police Communications

Duties include:

* Position requires direct supervision of 21 police dispatchers plus police officers

assigned to modified work program of administrative duties.

* Police emergency dispatcher.

• * Certified Law Enforcement Agency Data Systems (LEADS)

Administrator for Police department, ensuring regulatory standards by

maintaining detailed documentation.

• * Illinois Records Act representative for the department. To ensure

retention periods and disposal.

* Managed the installation, maintenance and removal of emergency voice and

data services. Voice, radio, T1, ISDN, VoIP etc.

* Management representative regarding Union issues and grievances.

* Conducted internal audits regarding police equipment location, usage, and

inventory control and procurement accountability.

* Prepared installation/removal orders, service requests (PBX and data circuits)

* Responsible for entire inventory master list of Centrex lines, data circuits,

radios, cellular telephones, alpha/numeric pagers and computer equipment.

* Managed procurement requests for all telephone lines, circuits, cellular

telephones, pagers along with billing and usage for the equipment

* Facilitate all requests for telephone traces and traps, radio dispatch tapes for

investigative purposes.

* Maintain service contracts and expense budgets, recommending hardware and

software enhancements

ASSOCIATIONS

Illinois National Emergency Number Association Past Regional Vice President

AT&T Executive Board (9-1-1 User’s Group) Past Regional Vice President

S.I.E.C. – Past Statewide Interoperability Executive Committee Board Member

A.P.C.O. - Association of Public Safety Communications Officials Member

SPECIALIZED TRAINING

VILLANOVA UNIVERSITY

Six Sigma Green Belt (SSGB) Certification

FEMA EMERGENCY MANAGEMENT INSTITUTE

IS-00100 Introduction to the Incident Command System

IS-00200 ICS for Single Resources and Initial Action Incidents

IS-00230.a Fundamentals of Emergency Management

IS-00700 National Incident Management Systems (NIMS) an Introduction

IS-00800.a National Response Plan (NPR)

IS-00802 Emergency Support Function (ESF) #2 Communications

IS-00813 Emergency Support Function (ESF) #13 Public Safety and Security

TRAINING

Genetec Video Systems – Administrator

MARCH Video Systems – Service Manager MVDR Systems

Aimetis Certified System Engineer - Video Management and Analytics

Kronos Time Management Training

Schlage Biometric Time & Attendance Hardware Training

Active Permanent Employee Registration Card (PERC).

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