DAVID RILEY

**** * ** *******, ******** Park, Kansas 66207 913-***-**** acn17f@r.postjobfree.com

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MULTI UNIT OPERATIONS LEADER

Qualifications Profile

Top Producing people, revenue and profit process professional offering over 20 years of award winning sales, marketing, business

development, and financial expertise, with deep interest to advance the knowledge of all associates within the organization. Experienced

in directing effective sales programs, developing people, and increasing revenue. Possess strong management and leadership skills, with

ability to build and develop strong teams in multiple locations. Highly motivated, goal oriented, and hands on leader with background in

retail, customer service and proven ability to meet and exceed targeted goals. Ability to establish professional relationships with diverse

customer base, maximize sales opportunities, and present professional sales image. Outstanding communication skills as a trainer,

educator, and motivator. Hardworking, versatile, customer oriented, and extremely effective in challenging and stressful situations.

Proficient in all Microsoft Office applications.

Areas of Expertise

Business Management and Operations Performance Objective and Recognition

Sales Action Plans and Forecasting Innovative Process and Productivity Improvement

Financial Analysis and Projection Action Plans and Goal Settings

Profit and Loss Management Leadership Management and Team Development

Facility Management Budget Implementation and Negotiation

Career Highlights

Directed and controlled a multimillion dollar budget that resulted in 40% increase in profit margin.

Instrumental in the improvement of revenues and profits; ranked in top 5% out of 500 districts.

Instrumental in the successful increase in profits by 15% during the down economic conditions.

Displayed unsurpassed leadership in the recruitment, training and retention of supervisors and staff of entire region.

Facilitated training programs; mentored and assessed team to maximize leadership skills.

Designed, developed, and implemented innovative training program for newly hired staff in the region and division.

Utilized in depth knowledge in customer service and implemented “Worry Free Guarantee” with clients while attending to

their needs and concerns in a prompt manner that led to total customer satisfaction and boosted referrals and repeat business.

Professional Experience

TMX FINANCE GRANDVIEW, MO

GENERAL MANAGER § Dec 2012 Current

Direct all store operations including, sales, collections, hiring, training and customer satisfaction, with full P&L responsibility.

Increased same store sales by 33% over the prior year with 64% flow thru to bottom line.

Increased profit by $111,368 or 176% over the prior year

Training Manager where new General Manager Trainees worked for their 1st 2 – 3 months preparing them to lead their own

stores.

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DAVID RILEY

5601 W 84 Terrace, Overland Park, Kansas 66207 913-***-**** acn17f@r.postjobfree.com

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EASYHOME RETAIL LEASE TO OWN OLATHE, KS

REGIONAL MANAGER § Nov 2010 Nov 2012

Directed the operations of all stores in the states of Kansas, Missouri and Nebraska, with full P&L responsibility.

Increased same store sales in my core stores by 16.9% over prior year, while reducing controllable expenses by 2.8%,

resulting in a net income increase of 10.9%.

Exceeded new store opening projections for first 3 months in revenues by 42% and customer growth by 47% with

newest store opened in Omaha, NE in May 2012.

Worked with all stores to manage inventory and all controllable expenses in order to increase cash flow for future expansion.

DOLLAR FINANCIAL GROUP DBA AMERICAN PAYDAY LOANS AND AMERICAN CHECK CASHER Kansas City, KS

DISTRICT MANAGER Dec 2008 Sep 2010

Proactively trained and supervised a team of 20 stores within the states of Kansas, Missouri, and Iowa in performing daily

operational duties, including customer service, revenue growth, collections, expense management, and profit growth;

performed administrative functions, such as recruiting, hiring, and training staff; and administered loss prevention, risk

management, and all facility related issues.

Took part and participated in the realignment of operations, and recommended effective ways to resolve organizational

problems at the earlier stage that increased district profit by 15.1% over the prior year.

RENT A CENTER Kansas City, MO

DISTRICT MANAGER May 2003 Dec 2008

Demonstrated utmost leadership skills in directing a team of 6 10 stores in the states of Kansas and Missouri.

Initiated and consummately launched different new locations, from site selection, lease negotiations, build out, and staffing,

into fully operational status to include profitability in record time.

Recognized for notable performance and received numerous awards for revenue and profit growth.

Drove the district to become the Top District for Revenue Growth in 2004; 3rd among 59 districts in Division for Revenue

Dollars and Profit Dollars in 2006; and one of three districts among 59 to average over a million dollars per store in

revenue in 2006, Top 10% in revenue, and profit in 2007 out of 496 districts.

STORE MANAGER Feb 1998 May 2003

Proactively led and supervised the overall operation, including, store sales growth, expenses control, profits maximization,

personnel satisfaction, customer service, risk management, loss prevention, inventory control levels, and other facility related

issues.

Impressively captured and enhanced sales, revenue, and profit; orchestrated the employment and promotion of

colleagues to store manager position.

Received the Presidents Gold Club Award for contributing yearly profit margin of above 35% in 2002 and multiple

Store of the Month awards by proposing ways to expand company operation and to increase revenues.

Earlier Career

GENERAL MANAGER Avis Rent a Car, Houston, TX and Kansas City, MO 1992 1998

PROPERTY MANAGER Prentiss Properties, Dallas, TX /Atlanta, GA 1986 1992

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DAVID RILEY

5601 W 84 Terrace, Overland Park, Kansas 66207 913-***-**** acn17f@r.postjobfree.com

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Education

BACHELOR OF SCIENCE DEGREE Stephen F. Austin State University, Nacogdoches, TX

MARKET MANAGER LEADERSHIP PROGRAM Southern Methodist University, Edwin L. Cox School of Business, Dallas, TX

Training

Situational Frontline Leadership by The Ken Blanchard Companies, 2008

Essentials of Leadership by Development Dimensions International, 2008

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