Roger Lim

**** ******* ****

Corona, CA *****

Ph: 951-***-****

Email: acn166@r.postjobfree.com

Objective: To enjoy a career that fits my skills and personality in the field of IT..

Technical Skills/Proficiencies:

• Self-Motivated highly determined individual

• Excellent working as a team or as an individual

• 7.5 years of experience in enterprise level environment

• 10+ years retail experience

Experience:

2012-Present Discover Home Loans Irvine, CA

West Technical Supervisor

•

• Assist with purchasing and receiving of technology procurement

• Incident/Ticket management for tech support staff in Irvine to ensure SLA is met.

• Document technical process. create and execute new process.

• Train team on new policies and procedures.

• Monitor and grade SLA and metrics to ensure optimal efficiency.

• Same duties as Systems Support Analyst

2012-2012 Discover Home Loans Irvine, CA

Systems Support Analyst

• Troubleshoot and correct workstation issues and complications

• Build and deploy workstations

• Provide technical support to internal and external users

• Assisting System Administrators and Network Engineer

• Provide support to staff using VPN in a remote environment

• Blackberry device support and BES management

• Asset management

• Access BES, Print servers and FTP server for troubleshooting and fileshare

cleanup

• AD – create, manage, and remove users, security groups and computers.

• Exchange – create, modify user mailbox, add/remove contacts using exchange

management console.

• Cisco Call Manager – add/remove phones and users as well as their PID

• RightFax – add/remove users from RightFax Manager

• RSA distribution and support via webconsole.

2011 – 2012 Home Loan Center Irvine, CA

Systems Support Analyst

Troubleshoot and correct workstation issues and complications

Build and deploy workstation

Provide technical support to internal and external users

Assisting System Administrators

Provide support to staff using VPN in a remote environment

Blackberry device support

2009 – 2011 Home Loan Center Irvine, CA

Sales Management Assistant / Mortgage Banker Assistant

Assist Sales Manager direct a team of eighteen persons

Prepared, organized and launched team meetings & events

Certified and examined loan files for organization and errors

2004 – 2008 L.A. Nails La Verne, CA

Manager/Owner

Managed a team of nine employees to run an effective business

Trained new employees in customer service, customer relations

Host employee meetings and training for new techniques in customer service and

relations

Customer sales and service

1996 – 2007 Top Hour Photo La Verne, CA

Manager/Owner

Built extensive list of clientele by supplying excellent customer service

Managed a team of five employees to run an effective business

Trained new employees in customer service, sales, and organization

Host employee meetings and training for new techniques in customer sales and

service

Customer sales and service

2005 – 2006 Home Loan Center Irvine, CA

Sales Management Assistant

Assisted Sales Manager direct a team of twenty persons

Prepared, organized and launched team meetings & events

Certified and examined loan files for organization and errors

Education:

1996 – 2000 Mt. San Antonio College Walnut, CA

High School Diploma

References: Available upon request

Contact this candidate