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Customer Service Manager

Location:
West Covina, CA
Salary:
32,000
Posted:
January 28, 2015

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Resume:

LOUIS RITCHIE

Cell: 626-***-**** – acn15w@r.postjobfree.com

COVER LETTER

Please contact me by cell: 626-***-**** or email: acn15w@r.postjobfree.com if you desire an

e mployee willing to work hard and smart to get the job done right.

I am a seasoned professional in managing business, resolving time- sensitive/high priority

i ssues and coordinating labor to effectively complete required tasks.

Quick to learn and flexible when collaborating with a wide variety of personnel and departments,

e specially in ever changing environments.

Great time management skills, insistent on continually improving work processes, excellent

teaching skills, and an adherence to ethical and honest conduct.

Three main rules I follow:

Don't get in the way of a person working.

Don't make work harder than it already is.

Be fair and consistent.

Sincerely,

Louis Anthony Ritchie

Enclosure

RESUME

LOUIS RITCHIE

CELL: 626-***-**** ~ EMAIL: cdzacchaeus @yahoo.com

EMPLOYMENT HISTORY

2014-2014 Warehouse Manager RGE Motor Direct

2014-2014 Warehouseman/Driver SoCal Soap Company

2013-2014 Logistics Coordinator UsedCardboardBoxes.com

2012-2013 Warehouseman/Parts Sky Enterprises/DBA Best Choice Products

2010-2011 Logistics Coordinator KBR (via Service Employee International Inc.)

2008-2010 Plumber/Lead KBR (via Service Employee International Inc.)

2006-2008 Owner/Operator Instant Print Shop Plus

1989-1991 Plumber’s Apprentice American Pro Plumbing

1988-2006 Partner/Manager The Instant Print Shop

WORK EXPERIENCE

RGE MOTOR DIRECT – Sep 2014 to Dec 2014

● Manage warehouse: Inventory, picking, pulling, packing, labeling, palletizing, shipping and receiving.

● Order and maintain supplies.

● Ensure safety standards are followed.

SOUTHERN CALIFORNIA SOAP COMPANY – Jul 2014 to Sep 2014

● Pick-up/deliver supplies and product from vendors, to customers.

● Pack, palletize, and stage raw and completed products.

● Support processing of various soaps.

USEDCARDBOARDBOXES.COM – Oct 2013 to Feb 2014

● Opened and temporarily managed UCB’s LA Warehouse until a manager was hired.

● Rebuilt and maintained supplier relations.

● Provided up-to-date inventories of UCB warehouses, 3PL warehouses, and supplier stock.

SKY ENTERPRISES/DBA BEST CHOICE PRODUCTS – Jun 2012 to Oct 2013

● Organized and established parts department.

● Shipped and tracked special items and parts within set time parameters.

● Developed shipping/tracking/inventory logs providing real time shipping information necessary for

customer service.

● Processed, logged and analyzed returns determining patterns to develop shipping/packing practices

to prevent future returns.

KELLOGG BROWN & ROOT - LOGISTICS COORDINATOR - Feb 2010 - Dec 2011

● Developed logistical plans, policies, and procedures necessary to coordinate logistics support in

areas of supply, transportation, maintenance, and services.

● Provided accurate updates and tracked requisitions’ status from birth until closeout.

● Managed 350 cargo containers within site footprint using IBS-CMM ETA SSO Portal.

● Removed the remaining 90% containers from footprint for withdrawal from Iraq within 24 hours.

● Authored 15 March 2011 Logistics Manual for CTP Materials’ Logistics department used theatre wide

in Iraq, and successfully trained Logistics Coordinators via Internet and phone.

● Skilled in Excel, Word, Power Point, Outlook, RFI-ITV System and IBS-CMM ETA SSO Portal.

KELLOGG BROWN & ROOT – Baghdad - LEAD PLUMBER (Acting Foreman) - Oct 2008 - Feb 2010

● Ensured Standard Operating Procedures and Work Instructions were followed for all plumbing issues,

i.e.: ablution units maintained to specified standards; maintenance, repair and/or replacement of parts

and fixtures; above and underground pipe repair and/or removal; proper drainage and/or removal of

waste water; chlorination and maintenance of all potable water tanks; maintenance, repair and/or

replacement of all piping between generators and their respective fuel tanks.

● Established and managed parts and inventory levels.

● Reviewed timesheet inquiries and made certain all were correct prior to turn-in.

INSTANT PRINT SHOP PLUS - OWNER / OPERATOR - May 2006 - Jun 2008

● Fulfilled all business related activities: bookkeeping, inventory, working with customers/vendors,

maintaining equipment, ensuring jobs completed on or before due dates and assuring work was to

customer's satisfaction.

● Designed forms, business cards, and customized work per customer's direction.

● Managed delivery schedules optimizing fuel consumption.

● Skilled in Adobe Page Maker 6.5, Adobe Illustrator CS1.

AMERICAN PRO PLUMBING – Dec 1989 - Jan 1991

● Plumber’s apprentice.

● Assembled, installed and repaired pipes, fittings and fixtures of heating, water and drainage systems.

● Installed and repaired plumbing fixtures such as sinks, bathtubs, water heaters, hot water tanks, and

garbage disposal units.

● Worked with construction department to plan plumbing necessities for new buildings.

THE INSTANT PRINT SHOP - PARTNER / PRINTER - Mar 1988 - April 2006

● Handled most business related activities: ordering and tracking supplies, worked directly with

customers/vendors, completed jobs on or before due dates and ensured work was to customer's

satisfaction.

● Designed all types of forms, business cards, and customized work, per customer's direction.

● Managed delivery schedules optimizing fuel consumption.

EDUCATION

Loyola Marymount University - Los Angeles - Degree: Bachelor of Arts Major: History Minor:

Business Administration

California State University - Los Angeles - Additional Studies: Secondary Education course.



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