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Customer Service Project Manager

Location:
Charlotte, NC
Salary:
90,000
Posted:
January 28, 2015

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Resume:

Matthew L. Schreck

*** ******** *** ***** *****, NC 404-***-**** acn11k@r.postjobfree.com

Results-driven, high-energy, bilingual strategic business partner passionate about adding value to

organizations. Proven track record of building relationships with cross-functional and cross-cultural

leaders to implement process solutions and drive business forward. Strong entrepreneurial spirit,

capable of building teams to support rapid business growth. Deep thinker with established record of

improving business performance through business process design, analysis and implementation.

Key Qualifications and Competencies

Project Planning & Management Project Implementation Requirement Analysis Process Documentation

Product Management Localization Quality Assurance Quality Improvement Issue Resolution Budgets

Team Leadership Team Building Interviewing Training & Development Performance Management

Key Career Experience

Perfect World Entertainment, Beijing, China Oct 2007 – June 2012

T e US subsidiary of Perfect World, one of the top three Chinese game developer/operators and China's largest game

exporter.

DIRECTOR OF OPERATIONS, BEIJING

Planned and built the business unit that brought Chinese massively multiplayer online game products to the US

and European markets. Directed the associate project manager, localization, engineering and customer service

teams. Performed f nancial and metrics reporting, conducted planning sessions, established project objectives, and

ensured the alignment of goals and engagements to core business. Utilized project management tools and

documentation to enhance project delivery, tracking and metrics.

KEY ACHIEVEMENTS:

! Drove company bottom line by localizing and supporting eight massive game titles grossing tens of

millions of dollars per year

! Continuously revised and modernized internal workf ow processes for localization, QA, and update

deployment – purchased and integrated Trados for localization management

! Scaled operations from a team of three to a staff of 50 in six departments

! Maximized team value, keeping total budget under $1MM annually

! Built lasting relationships using Mandarin Chinese f uency to bridge cultural gaps

! Increased staff knowledge, efficiency, motivation and ownership by designing and conducting regular

training sessions

Technical Experience

University of Georgia School of Law, Athens, Georgia September 2003 – May 2004

HELP DESK TECHNICIAN

Handled technical support calls from students and teachers in the law department and managed over 200

Windows desktops. Performed routine hardware, sof ware, and network maintenance.

IBM Global Sof ware Group, Beijing, China Summer 2002

INTERN – TECHNICAL WRITER

Wrote the user manual for an internal process management sof ware product.

Georgia Institute of Technology, Atlanta, Georgia Summer 2001

INTERN – JAVA DEVELOPER

Developed Java adapters for motherboard manufacturing machines. Served as technical consultant for the IPC-

2501 standard – an XML based syntax for shop f oor communication between electronic assembly equipment and

associated sof ware applications.

Matthew L. Schreck Page 2

Other Experience

Radio Beijing Corporation, Beijing, China June 2012 – March 2014

RADIO HOST

Hosted the bilingual live show Listen to the World and recorded and engineered report segments. Hosted and

edited news for the recorded show Touch Beijing. Regular panel member of live show Talkbox. Played “Ben

Rosso” in China’s f rst English radio drama, T e Young and the Hard.

Australian International School, Beijing, China May 2005 – August 2007

EDUCATOR

Classroom teacher for second, third, and fourth grade students. Planned and taught lessons in English, Math,

Science, Social Studies and Physical Education.

Education

University of Georgia, Athens, Georgia September 2000 – May 2004

BACHELOR OF ARTS, COMPUTER SCIENCE

Minor in Chinese. 3.5/4.0 GPA. National Merit Scholarship. President of the East Asian Film Club, 2003 – 2004.

Technical Proficiencies

Languages:

Java, Perl, C/C++, SQL, Bash/Zsh, LaTeX

Sof ware:

Unix/Linux CLI, Apache, Nginx, JIRA, Mantis, Vim, Snort, DD-WRT, Wordpress,

Advanced Excel (pivot tables, macros), Office Suite, Trados



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