PORCHE ELLIOTT

Kings Mountain, NC

704-***-****(cell)

acn11g@r.postjobfree.com

Objective - Seeking an interesting & exciting long term position with a growing

company and an opportunity to expand my existing knowledge within an established

organization.

Experience

• 7+ years of Customer related experience.

• Well versed in Excel, PowerPoint, Outlook, Windows 95, 98, 2000, XP and

Vista.

• Picture Perfect 2.0 & 4.0

• Picasso

• Administrative experience.

Duke Energy- Charlotte, NC 05/2010-10/2014

Access, Facility & System Coordinator

• System Project Administrator

• Tested and wrote conditions & scenarios for new systems used at Duke energy

• Created business requirement docs

• Reviewed resumes of potential employees and Assist in interviewing job

applicants

• Trained new employees

• Managed various access control credentials

• Ran Monthly & Quarterly Reports

• Managed and Verified access to NERC regulated facilities for authorized users

• Produced new and replacement badges for Duke Energy’s personnel and vendors.

• Managed various Access Control Credential updates.

• Efficiently handled the coordination of office operations

• Was responsible for Access Control Inventory.

• Provided excellent customer service to employees, management, and visitors

requesting a badge and building access to Duke Energy.

• Consistently maintained professionalism while handling large volumes of phone

calls and emails.

• Developed a new calendar system for daily appointments.

• Attended meetings.

• Tasks include troubleshooting Access Control System.

• Enforced Duke Energy Access Control System policies.

Verizon Wireless (Adecco Temp Agency)-Shelby, NC 6/2009- 10/2009

Customer Service/Technician/Greeter/Sales

• Responsible for returned phones, air cards, and mini laptops due to issues

with merchandise.

• Duties included moving/adding/or changing account activity and features

involving a computer and contacts transfer machine.

• Interpreted service orders, set up new phones on existing service and

eliminated the bad or older equipment.

• Provided Tech Support and maintained customer relationships.

• Pointed customer in the right direction, answered billing and service

questions, printed out old bills at customer’s request, and placed customers

in the queue!

• Helped customers with the bill payment machine and wrote up service tickets

as I greeted.

05/2004–06/2009

Bayada Nurses (Temp) - Shelby, NC

Administrative/Office Assistant

• Conducted background checks on potential new hires

• Checked references of potential new hires

• Develop policy & procedures for new hire orientation

• Interviewed job applicants conducted orientation of new employees and planned

training programs. Compiled, stored and retrieved management data, using

computer.

• Notated new client information.

• Produced new employee badges.

• Aided executive in staff capacity by coordinating office services.

• Office services included personnel, budget preparation, control, housekeeping

and special management studies.

• Studied management methods in order to improve workflow.

• Answered phones, and took messages.

• Coordinated the collection and preparation of operating reports.

• Reviewed and answered correspondence.

• Performed Payroll procedures.

• Used Microsoft Excel and Word daily.

Stoney Point Day Care- Shelby, NC 10/2001-07/2007

Teacher Assistant

• Kept center clean and in good condition taught classes, participated in

workshops and other activities to further education.

• Arranged the use of audiovisual equipment and other teaching aids

• Adapted course content and complexity to ages and interests of students.

• Conducted field trips for students.

• Planned and directed activities associated with projects. Maintained records

of attendance.

• Provided direction and assistance for the children.

Education

Burns Sr. High School Lawndale, NC 1999-2003

College Prep. (HS Diploma)

University of Phoenix Online-Business 8/2008-12/2008

References:

Available upon request.

Contact this candidate