MARION KELLEY, CCNA
Stockbridge, GA • Phone: 912-***-****• Email: acn104@r.postjobfree.com
TECHNICAL SUPPORT SPECIALIST
PROFESSIONAL SUMMARY:
Highly experienced Network Technician with a strong background in software/hardware computer repair brake
fix (field and lab) and IT network system administration. Qualified in performing computer installation and
operating system configuration, in designated networks.
AREAS OF STRENGTH & KNOWLEDGE:
• Network Monitoring • Basic Router/Switch Configuration • Network Troubleshooting
• Network Equipment Installation • LAN/WAN Administration • IP Engineer
• Network Documentation • Ping, Trace route, Show Commands • LAN/WAN
• VLANS • DHCP • DNS Configuration
PROFESSIONAL EXPERIENCE
Georgia National Guard, Marietta, GA December 2003 – June 2014
Help Desk Technician
Effectively t roubleshoot incoming calls and quickly resolved customers issues.
• Resolved incoming call issues on the average of 25 per day. Installed on the average of 6 network and
stand-alone printers daily by remote control. In Active Directory, created users, changed users
passwords, moved the user into the proper organizational unit, set certain permissions for user’s and
moved workstations and files to their proper container. Installed and configured Microsoft Office for
users. Inventoried all automated systems. Installed and configured VPN for users using remote desktop.
Add mailbox for user’s in Exchange Server. Used Remedy ticketing system to login and monitor tickets
incoming calls. Configured Microsoft Outlook and added public folders for users on the Exchange Server.
• Expert in resolving incoming call issues concerning blue screen, Internet, and Network
Connectivity.
• Achievement: Earned promotion from Technician to Technician Team Leader
• Achievement: Recognized with a Time off Award for consistently providing outstanding service for the
year 2009.
Chatham County Board of Education, Savannah GA January 2000 – December 2003
Computer Repair Technician
Expert in desktop and laptops repair break fix. Maintain an efficient working
environment and quickly resolve customer issues. Installed and configured Lotus Notes
email for users.
Analyze technical problems, schedule assignments, and approve all completed work.
P roduce estimates, invoice repairs, and order parts. Installed scanners, stand-alone, and
network printers.
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Diagnosed and repaired hardware problems, completely built computers,
t roubleshoot technical problems and installed software applications such as Microsoft
O ffice suite. Used Heat ticketing system to monitor in coming calls. I nventoried all
automated systems
Implemented new polices and producers that significantly expedited check-in and
repair producers.
Identified cost-effective upgrade solutions for clients.
• Led team of five technicians in installation, upgrade, and deployment of 1,000+ workstations.
PROFESSIONAL CERTIFICATIONS
Cisco Certified Network Associate – Routing & Switching November 2014
Cisco Certified Entry Network Technician October 2014
CompTIA Security + February 2014
CompTIA A+ March 2010
EDUCATION
Friends University, Wichita, KS May 1999
BS, Computer Information Systems
TECHNICAL SKILLS
Monitoring Tools: CiscoWorks, Nagios, HP Openview
Hardware: Cisco, IBM, Brocade Skilled in troubleshooting, recovering, adjusting, modifying and
improving IT systems. HHD motherboards, RAM, processors, video cards. Troubleshoot CAT5 cable
from switch to the wall jack for connectivity using tone generator. Ability to terminate CAT5 cable at
the patch panel using the punch down tool.
Operating System: Windows XP, Vista and Windows 7, Ghost Image. Can make CAT5 crossover cables.
Software: MSOffice (Word, Excel, Outlook, and PowerPoint) Installed printers, scanners, Switches and
Routers
Additional: Installed and used virtualization systems such as Dameware, Deployment Console, Active
Directory and Microsoft Exchange Servers 2003 and 2007. Created and installed CAT5 cable using “B” scheme
Expertise: LAN Installation/Configuration of Automated Systems on the Network
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