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Technician Engineer

Location:
United States
Salary:
55,000
Posted:
January 28, 2015

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Resume:

MARION KELLEY, CCNA

Stockbridge, GA • Phone: 912-***-****• Email: acn104@r.postjobfree.com

TECHNICAL SUPPORT SPECIALIST

PROFESSIONAL SUMMARY:

Highly experienced Network Technician with a strong background in software/hardware computer repair brake

fix (field and lab) and IT network system administration. Qualified in performing computer installation and

operating system configuration, in designated networks.

AREAS OF STRENGTH & KNOWLEDGE:

• Network Monitoring • Basic Router/Switch Configuration • Network Troubleshooting

• Network Equipment Installation • LAN/WAN Administration • IP Engineer

• Network Documentation • Ping, Trace route, Show Commands • LAN/WAN

• VLANS • DHCP • DNS Configuration

PROFESSIONAL EXPERIENCE

Georgia National Guard, Marietta, GA December 2003 – June 2014

Help Desk Technician

Effectively t roubleshoot incoming calls and quickly resolved customers issues.

• Resolved incoming call issues on the average of 25 per day. Installed on the average of 6 network and

stand-alone printers daily by remote control. In Active Directory, created users, changed users

passwords, moved the user into the proper organizational unit, set certain permissions for user’s and

moved workstations and files to their proper container. Installed and configured Microsoft Office for

users. Inventoried all automated systems. Installed and configured VPN for users using remote desktop.

Add mailbox for user’s in Exchange Server. Used Remedy ticketing system to login and monitor tickets

incoming calls. Configured Microsoft Outlook and added public folders for users on the Exchange Server.

• Expert in resolving incoming call issues concerning blue screen, Internet, and Network

Connectivity.

• Achievement: Earned promotion from Technician to Technician Team Leader

• Achievement: Recognized with a Time off Award for consistently providing outstanding service for the

year 2009.

Chatham County Board of Education, Savannah GA January 2000 – December 2003

Computer Repair Technician

Expert in desktop and laptops repair break fix. Maintain an efficient working

environment and quickly resolve customer issues. Installed and configured Lotus Notes

email for users.

Analyze technical problems, schedule assignments, and approve all completed work.

P roduce estimates, invoice repairs, and order parts. Installed scanners, stand-alone, and

network printers.

Marion Kelley Page 2 of 3

Diagnosed and repaired hardware problems, completely built computers,

t roubleshoot technical problems and installed software applications such as Microsoft

O ffice suite. Used Heat ticketing system to monitor in coming calls. I nventoried all

automated systems

Implemented new polices and producers that significantly expedited check-in and

repair producers.

Identified cost-effective upgrade solutions for clients.

• Led team of five technicians in installation, upgrade, and deployment of 1,000+ workstations.

PROFESSIONAL CERTIFICATIONS

Cisco Certified Network Associate – Routing & Switching November 2014

Cisco Certified Entry Network Technician October 2014

CompTIA Security + February 2014

CompTIA A+ March 2010

EDUCATION

Friends University, Wichita, KS May 1999

BS, Computer Information Systems

TECHNICAL SKILLS

Monitoring Tools: CiscoWorks, Nagios, HP Openview

Hardware: Cisco, IBM, Brocade Skilled in troubleshooting, recovering, adjusting, modifying and

improving IT systems. HHD motherboards, RAM, processors, video cards. Troubleshoot CAT5 cable

from switch to the wall jack for connectivity using tone generator. Ability to terminate CAT5 cable at

the patch panel using the punch down tool.

Operating System: Windows XP, Vista and Windows 7, Ghost Image. Can make CAT5 crossover cables.

Software: MSOffice (Word, Excel, Outlook, and PowerPoint) Installed printers, scanners, Switches and

Routers

Additional: Installed and used virtualization systems such as Dameware, Deployment Console, Active

Directory and Microsoft Exchange Servers 2003 and 2007. Created and installed CAT5 cable using “B” scheme

Expertise: LAN Installation/Configuration of Automated Systems on the Network

Marion Kelley Page 3 of 3



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