Kelley M. Duren

***** ****** **, *******, **

313-***-****

acn101@r.postjobfree.com

I am a highly motivated individual with extensive and successful business

experience, proficient budget and systems aptitude, excellent

communications skills, and a superb interpersonal/ professional

personality. I can achieve objectives; provide exemplary customer

relationship management and represent you well to your clients and business

partners.

Relevant experience

0. Exercised a high level of confidentiality and business expertise.

Supported executive level staff including vice president and senior

managers. Maintained exception rapport with families, dealers,

business partners, teams, and vendors.

0. Excelled at calendar management, scheduling meetings, coordinating

travel, and managing all essential tasks. Coordinate and lead

planning for department events including arranging committees

meetings, assigning and defining roles, defining budget, distributing

communications, and contracting (town halls, anniversary, birthday,

retirement affairs, department outings, and etc.).

0. Collaborate with managers for budget and financial spreadsheets for

presentation to the department. Consolidate and prepare presentation

for department budget forecast and recurring annual fees.

0. Organize and conduct interview by assessing skills, personality

traits, and qualifications. Extend employment opportunity and provide

training for candidates. Participate in on-boarding and logistics for

new hires, interns, and guest. Compose and maintain attendance and

annual vacation scheduling and records.

0. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio,

Outlook, SharePoint), Lotus Notes, Bridges, and QuickBooks.

Education

Master of Science Administration, Human Resource Management: - Central

MI University - May 2010

Bachelor of Business Administration: William Tyndale College - May 2002

PROFESSIONAL EXPERIENCE

State of Michigan / dhs, Mount Clemens, MI

February 2011 - Present

Eligibility Specialist

. Interview and complete screening assessments and budgets for applicants

to determine eligibility for various government-funded programs. Review

online applications for completeness, processing applications on Bridges,

as well as completing notification of eligibility to clients.

Process casework through multiple automated systems such as web-based

software and scanner systems to complete and track applications. Compile

statistical data for various reports. Evaluate and maintain

documentation of all related activities. Review, research, and keep

abreast of federal/state/local policies, guidelines, regulations, and

administrative procedures.

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Kelley M. Duren

313-***-****

Chrysler Financial Services, Farmington Hills, MI

June, 2006 - February 2011

Executive Administrative Support (September, 2007 - February, 2011)

0. Provide executive-level administrative support to Vice President and

Senior Management team of six with demonstrated ability to improvise,

improve procedures, and meet demanding deadlines. Arrange domestic and

international travel arrangements which include internet research,

airfare, and corporate agendas and itineraries.

Cycle Account Manager - Collections (June, 1996 - September, 1997)

0. Manage customer delinquent retail and lease receivables accounts to

minimize loss in high risk department to minimize loss for the

company. Negotiate and enforce collections to recover funds and

expedite the clearance on delinquent accounts utilizing skip-tracing

tools. Use analytical skills to provide mutually beneficial problem

resolution resulting in 62% decrease in outstanding balances.

Secretary One, Oak Park, MI

February, 1999 - June, 2006

Office Manager

. Managed accounts payable/receivable and expense control procedures

including bank and account reconciliation, cash receipts,

disbursement, finance charges, billing, invoicing, purchase order and

inventory verification, and preparation of weekly bank deposits.

Supervised and trained administrative staff with daily roles such as

word processing, daily correspondence, mail list management, data

entry, student services, and online research.

. Human Resource services including payroll, compensation analysis, and

interviewing. Introduced new employee orientation and individualized

training. Developed business plan to update policies, services,

programs, and operations. Liaison between management, staff, and

clients to ensure proper lines of communication.

Chrysler LLC, Detroit, MI

October, 1998 - June, 2006

Assembly Technician

0. Assembly of automotive parts on Chrysler Jeep Grand Cherokee using

automated key entry into on-line computer system for parts generation.

Demonstrated a high degree of teamwork to enable the consistency of

line management.

References

Available upon request

Contact this candidate