Elise Lucot

**** ***** ** #**

Dearborn, MI *****

517-***-****

Summary of Qualifications

Highly motivated and confident with great work ethic.

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Extensive and diversified experience in office settings as well as retail sales. Business

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development, team development and management, marketing and sales support.

Experience in wide variety of software programs. Demonstrated ability to meet deadlines.

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Skilled in many phases of customer service and sales. To include cash register balancing, bank

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deposits.

Customer Service:

Responsible for heavy volume of telephone and e mail communications, obtain appropriate

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information to assist or direct the client efficiently.

Processing of office communications; disburse information effectively and efficiently.

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Direct and greet visitors in a pleasant and professional manner.

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Appointment scheduling.

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Management:

Recruited, trained and managed personnel in various positions.

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Assessed and achieved sales objectives while maintaining accurate inventory requirements and

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low company expenses.

Managed payroll and financial business transactions.

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Technical Expertise:

Proficiency with MS Outlook®, MS Word®, MS Excel®, Amadeus, Trams CB Suite, and Genesis

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Software.

Office Manager, Sales Assistant, Clerical responsibilities for daily business operations.

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Professional Experience

Homemade Lunch Service, Livonia, Michigan 08/2014 – Present

Homemade Lunch Service is a catering company, primarily serving lunch to businesses.

Cold Food Prep/Chef and Delivery Driver

I am responsible for all cold food preparation: various tossed and pasta salads. Prepare sandwiches, deli

trays, and fruit platters. Provide assistance to hot food cook as needed. Put stock and supplies away, re

stocking as needed. Clean the kitchen, do the dishes. Deliver orders to recipients, on time and set up.

Brown Pixley Insurance, East Lansing, Michigan 03/2013 – 08/2014

Brown Pixley is a general agency, providing personal and commercial lines policies.

Commercial lines CSR

Prepare quotes for agents; Commercial, Auto, Property and Professional Liability Insurance for

prospective clients. Email said quotes to agents’ bulleting high points of the quote for ease of

presentation. Answer and direct phone calls, download updates for database from insurance carriers.

Create and maintain client files; paper & database. Purge files as needed; organize all lines ‘dead’ files for

future shredding.

Soldan’s Feeds & Pet Supplies, Lansing, Michigan 10/2012 – 03/2013

Soldan's Feeds & Pet Supplies for the dog, cat, bird, and farm animals.

Floor Supervisor

Opening and closing of store. Register balancing and bank deposits. Customer service and sales,

including carry outs, product knowledge, merchandising and animal care. Daily stocking; ‘picked’ orders

for delivery to sister stores. Supervised staff; ensuring store was clean, floors, bathrooms, warehouses,

and parking lot, this included shoveling and salting of walkways and parking lot. I was trained to drive a

forklift; moving pallets from warehouse to storefront.

CTT Destinations, Snoqualmie, Washington 03/2007 – 02/2009

CTT is a travel agency specializing in corporate and group travel, mountain climbing.

Office Administrator

I was first contact for our customers; answering phones, responding to emails and directing accordingly.

Vacation and business booking; researching, airline tickets, hotels, car rentals, cruises, mountain climbing

packages, rail passes, Visa processing, luggage tags. Data base maintenance, and banking.

Snoqualmie Family Dentistry, Snoqualmie, Washington 05/2007 – 08/2007

This is a two doctor practice.

Office Manager

I greeted patients, answered phones, scheduled appointments, verified insurance, and processed bills.

Created treatment plans as needed for patients, including priority of procedures and costs, arranged

referral appointments. Chart maintenance, mailing patient birthday and appointment reminder cards .

During the 2009 2012 time periods I took a variety of short term/temporary

jobs while caring for my elderly mother.

DeFye, Okemos, Michigan

“An artistic casual clothing label dedicated to finding the meaning in life beyond the routine.”

Commercial Seamstress

I learned to sew in a production setting, was trained on industrial straight stitch as well as hemming

machines. We created women’s t shirts and jackets; cut fabric in size runs, sewed, pressed, and finished

garments for sale in the retail space. Working in a production line atmosphere, this was a team effort, as

design and construction details had to be adjusted. I was also used as a ‘model’ for size, fit, etc.

Edible Arrangements, Lansing, Michigan

Fresh fruit arrangements and chocolate dipped fruit made to order.

Order Processing & Logistics

I processed online and phone orders, pulling vases/vessels for filling. When completed I would then wrap

them attaching the delivery tag and any special notes, balloons or gifts. I was also responsible for

organizing finished orders in the walk in cooler for delivery, by date as well as delivery time. During down

time I stocked, helped cutting or dipping fruit, took out the trash & empty boxes, etc.

Lett’s Bridal, Lansing, Michigan

Bridal & Formal wear

Sales

This local bridal shop was going out of business. I was hired to sell off stock. I helped to organize the

stock, re organized. Performed small repairs to garments as needed to make them sellable. I guided

brides, bridesmaids, mom’s & Prom goers to dress selection, based on their needs & desires. This

entailed assisting in getting the dress on, zipped, laced & ‘clamped’ as needed to achieve proper fit. This

was to be a 2 week job – due to wild success the owners decided to keep the doors open another 5

weeks.

Kellie’s Consignments, Okemos, Michigan

An upscale consignment store, selling clothing, furniture & other home goo

Sales Associate

At Kellie’s I sold, stocked, and tagged new items for the sales floor. I was also trained to work the intake

window, which entailed choosing which items would be accepted for sale, I educated consigners when

they brought in their items so that they knew what criteria we used in accepting or rejecting items to be

sold. The intake window required a great deal of tact.

Nimble Sports, Lansing Michigan

Manufacturer of gymnastics equipment; balance beams, horizontal bars, and folding mats.

Industrial Production Seamstress

I produced 8 foot folding gymnastic mats. This required me to learn to use an industrial sewing machine. I

measured and cut vinyl for standard & custom orders. Then proceeded to sew the pieces together, all

steps required precision in order for the 1 3/8” think foam to fit. I also changed needles, regularly

performed basic maintenance on the sewing machines, such as oiling & any tension adjustments needed.

Gadaleto Ramsby & Associates, East Lansing, Michigan

This company administered, life and health benefit plans for Association sponsored programs .

Accounting Processor

This was an accounting processing position. I was responsible for approximately five associations with as

many as a hundred groups for whom I processed and allocated payments. Included in this was preparing

bank deposits, making triple copies for other departments.

K2 Boutique, Okemos, Michigan

This was an upscale women’s consignment boutique.

Sales & Customer Service

Customer service, sales and cashiering were my primary functions. I also kept the store neat & clean,

straightening clothes racks & displays, dusting, vacuuming, and waxing the racks. Receipts were provided

to clients dropping off garments to be consigned, call backs for unaccepted items to be picked up.

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