ROBERT WILLIAM STEWART
Northport, FL 34288
acn0z6@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Robert is an experienced information technology executive with twenty years
of experience in; operations management, project management, training,
customer support, team building, and strategic planning. Excellent skills
in: customer service, analysis, implementation, training, and communication
with a proven ability for teambuilding.
Education
A. T. Still University
Mesa, Arizona
Arizona School of Health Sciences
Doctor of Health Sciences (2017)
Concentration in Leadership and Organizational Behavior
Loyola University Chicago
Chicago, Illinois
School of Law
Masters of Jurisprudence
Ball State University Muncie,
Indiana
Master of Arts
Concentration in Career and Technical Education
Ashford University
Clinton, Iowa
Master of Business Administration
Concentration in Organizational Leadership
California University Santa
Ana, California
Bachelor of Science in Business Administration
Professional Education/Certifications
Villanova University
Villanova, Pennsylvania
Masters Certificate in Project Management
CPHIMS, CCNA, MCSE, MCP, A+ and TCP
Professional Affiliations
Member, American Bar Association
Member, Health Care Compliance Association
Member, College of Health Information Executive
Member, Health Information Management Systems Society
TEACHING EXPERIENCE
Ball State University - Graduate School Muncie,
Indiana 8/2010 to 5/2011
Graduate Faculty - Occupational Health and Safety
PROFESSIONAL EXPERIENCE
University of Wisconsin Health System Madison, Wisconsin
4/2014 to Present
UW Health is comprised of 4 Hospitals, 86 Clinics, and 15 departments
within The University of Wisconsin School of Medicine and Public Health. UW
Health has an annual revenue of $3 billion, supports over 1,200 physicians
and 13,000 employees, is known for high quality research both nationally
and internally, was voted the Number 1 Hospital three years running, and
200 of the 1,200 physicians were voted among the best physicians in the
country for 2013.
Chief Technology Officer
As a member of the senior leadership team, the following are areas of my
responsibility; over 200 staff members with 7 direct reports, HIPAA
Security, Network, Telecommunications, System Administration, Change
Management, Business Intelligence, IT Security, Enterprise Imaging, and a
24/7 Help Desk. Significant areas of implementation include; a five year
infrastructure plan, project management organization, change management,
significant product implementations - Imprivata,Vocera, developed
training, and support of Epic (40 modules), PeopleSoft, ServiceNow, Cisco
EA, Microsoft EA, Airwatch, and over 1,000 additional software packages
throughout the organization.
. Development and planing of a 5 year Infrastructure strategic plan.
. Chair and/or member of 18 committees
. Strategic alignment of IT and Business goals.
. Relationship building with referring hospitals in the communities
served.
. Implementation of EPIC's Community Connect
. Development of regional HIE.
. Research and planning for an HPC Secure Computing Environment for
Research.
. Complete redefinition of IT standards, mission, vision, polices and
procedure enterprise wide.
. Research and implementation of convergence Tele-Health Technologies.
. Enterprise wide population health analytics
. Responsible for managing an annual departmental budget of $60 million.
. Redefinition and security and HIPAA standards to include end user
training, enterprise wide.
. Due diligence in Swedish American Health into the UW Health System.
. New Construction Management - Information Technology Systems and
Infrastructure.
New hospital: $215mm, 500,000 square foot hospital in Madison, and
$120mm acquisition of Swedish American Health based in Rockford, Il.
Ernest Health, Inc. Albuquerque, New
Mexico 6/2012 to 4/2014
Ernest Health owns and operates 21 community-based acute rehabilitation and
long-term acute care facilities, with 3,200 employees and 1,200 physicians
in Arizona, Colorado, Idaho, Indiana, Montana, New Mexico, South Carolina,
Texas, Utah and Wyoming
Director of Information Technology & Security Officer
As a member of the senior leadership team, the following are the areas of
responsibility; Network, Telecommunications, System Administration, Revenue
Cycle Management, Change Management, Business Intelligence, IT Security,
Applications Administration, and a 24/7 Help Desk. Significant areas of
implementation include; project management, change management, product
implementation, training, and support of NTT Data EHR iMED, VistaKeane,
Ascend Pharmacy, PeopleSoft Financials, PDS HR, Fuji MS Help Desk, WebEx,
MS Link Video Conferencing Solution, HCS, Salesforce.com, and 75 additional
smaller software packages located in two data centers.
. Development and Implementation of a 3 year strategic plan.
. Strategic alignment of IT and Business goals.
. Relationship building with referring hospitals in the communities
served.
. Migration of data center to 2 regional managed data centers located on
the eastern and western coasts.
. Complete redefinition of IT standards, mission, vision, polices and
procedure enterprise wide.
. Research and vendor selection for and integrated EHR solution. (NTT
Data)
. Build out of an Enterprise wide Intranet solution that integrated VCS,
Reporting, and Communications.
. Responsible for managing a yearly departmental budget of $32.5
million.
. Redefinition and security and HIPAA standards to include end user
training, enterprise wide.
. Implementation of RFP process for all new construction and expansion
projects.
. New Construction Management - Information Technology Systems and
Infrastructure.
. $75 Mil, 4 New Rehabilitation Hospital construction projects, 4
states.
University of New Mexico Medical Group Albuquerque, New
Mexico 10/2011 to 6/2012
Chief Information Officer & Director of Technology
UNM Medical Group, Inc. (UNMMG) is the practice plan organization for
physicians and other medical providers associated with the UNM Health
Sciences Center. UNM Medical Group, Inc. is a New Mexico Non-Profit
Corporation and is a 765 physician group whose vision is to be a national
leader in the delivery of high quality and innovative academic medicine.
. Strategic alignment with business initiatives.
. Redefining department mission, vision, and goals.
. Upgrade and process refinement of Revenue Cycle Management practices.
. Implementation of v5010 upgrade, ICD10 upgrade, and upgrade to GE
Centricity Business v5.0.
. Policy and Procedure review and revisions as needed.
. Responsible for managing a yearly departmental budget of $15.6
million.
. Complete design of IT staff continuing education initiative.
. New Construction Management - Information Technology Systems and
Infrastructure.
. $143 Mil, 244,000 Square Foot, 100 Bed Hospital with 200 bed expansion
plans. The acute care facility houses 90 medical surgical beds and 10
behavioral health beds with a capability to expand to 300 beds. In
addition, this facility contains a 13-bay state of the art emergency
and trauma center as well as a 40,000 square foot medical office
building.
The South Bend Clinic & Cancer Care Partners Mishawaka,
Indiana 5/2007 to 11/2011
Cancer Care Partners
Cancer Care Partners is a joint partnership cancer hospital created
between The South Bend Clinic and Indiana University Health System's
Center for Cancer Care located in Northern Indiana. I held both the
position with The South Bend Clinic and the position with Cancer Care
Partners jointly.
Manager of Information Services Operations
Manager of the: Data Center, Telecommunications, System Administration,
and Help Desk. Responsible for 24/7 operations of each department
including; project management, change management, product implementation,
training, and support of NextGen EMR/EPM, Empiric RIS, Fuji PACS, Illient
Help Desk, Great Plains, and Mitel VOIP.
. Responsibilities are similar to those listed below for The South
Bend Clinic.
. Compliance training for all staff members.
. Procurement of all technical equipment at the hospital.
. Policy and Procedure review and revisions as needed.
. Responsible for managing a yearly departmental budget of $3.4
million.
. Implementation of Aria EHR and community Interfaces between NextGen
and MediTech Systems.
. Implementation of TomoTherapy for high-precision radiation
treatment and 64-slice PET/CT for accurate diagnosis of cancer.
. New Construction Management - Information Technology Systems and
Infrastructure.
. $68 Mil, New Construction of 25 Bed In-Patient Hospital and Out-
Patient Clinic.
The South Bend Clinic
The South Bend Clinic was organized in 1916, and is a 100 physician
multispecialty group located in Northern Indiana.
Manager of Information Services Operations
The South Bend Clinic is a 100 physician multispecialty group located in
Northern Indiana.
Manager of the: Data Center, Telecommunications, System Administration,
and Help Desk. Responsible for 24/7 operations of each department
including; project management, change management, product implementation,
training, and support of NextGen EMR/EPM, Empiric RIS, Fuji PACS, Illient
Help Desk, Great Plains, Mitel VOIP, and 75 additional software packages
located in two data centers.
. Designed a change management program for all upgrades and changes
to any Information Services hardware and software.
. Documented processes and developed plans for implementing
applications/upgrades.
. Analyzed, managed, and facilitated resolutions for end user issues.
. Implemented a monitoring system to account for system performance
and reliability and developed recommendations for
corrections/improvements.
. Continual research and product evaluation to ensure lean IT
practices are followed.
. Developed policies related to user conduct, compliance, and
computer usage.
. Developed HIPAA policy /procedures, and trained employees on the
policy
. Responsible for managing a yearly departmental budget of 2.5
million.
. New Construction Management - Information Technology Systems and
Infrastructure.
. $38 Mil, 204,000 Square Foot Expansion
. $51 Mil, Expansion Project of 3 Independent Ambulatory Clinics
Memorial Health System South Bend,
Indiana 4/2005 to 5/2007
Memorial Health System is a 526 bed, regional referral center for; cardiac,
cancer, childbirth, emergency medicine, and rehabilitation services located
in Northern Indiana.
Technical Project Manager
Technical Project Manager for all System Administration projects including;
Cisco, A4 EMR, Remote VPN, Cerner, McKesson, PACS and Microsoft
applications. Provided support for all Information Systems, hardware and
applications.
. Project Manager for all phases of technical projects including;
team organization, awareness, project communication,
customizations, testing, change management, analysis of processes,
and implementation.
. Developed project plans for implementing the electronic medical
record system. Result: Implementation completed as scheduled.
. Implementation of major network upgrades including; IPS/IDS,
Wireless APs, network system monitoring software, and network core
hardware.
. Researched and implemented new system features as available from
vendor.
. Managed budget control for technical projects totaling 1.5 million
annually.
. New Construction Management - Information Technology Systems and
Infrastructure.
. $21 Mil, 137,000 Square Foot Out-Patient Surgery Expansion. This
expansion accommodates many types of surgeries, from cardiovascular
cases, orthopedics, neurosurgery, trauma and state-of-the-art
DaVinci robotic surgery. The project included renovation of the
outpatient surgery center, new sterile processing and admitting
areas, and a new main lobby and entrance
Brighton Charter Schools Brighton,
Colorado 2/2004 to 4/2005
Director of Information Technology
Senior manager of the technology department to include managing staff of
seven full time staff members, and two interns, at the Brighton Charter
School System. Provided major infrastructure changes, and ongoing training
and support for all faculty and staff on the use of newly implemented
technology.
. Implementation of new policies and procedures in technology.
. Designed a Computer Education Program for faculty and staff.
. Implemented new systems including; email, student records,
centralized document management.
. Implemented major infrastructure changes including; datacenter
center upgrade, six computer labs, two mobile computer labs,
wireless network, and website design.
. Implemented an intern program with Westwood College.
University of Notre Dame Notre Dame,
Indiana 10/2000 to 2/2004
Departmental Computing Technologist - Alumni Association
Managed desktop support functions for the Alumni Association and
Administration department by troubleshooting and training staff on the
proper use of technology.
. Consulted and implemented hardware and software upgrades, network
and internet connections of both Windows and Macintosh machines.
. Organized and developed security upgrades on all PCs in the Alumni
Association.
. Trained staff and alumni on various office software, internet
applications, and webpage design.
. Participated as support staff for all departments in the Alumni
Association to include; pep rally trips to away games, annual
reunion weekends, special events in the Eck Center, and annual
alumni senate meetings.
Administrator Production Systems - Operations and Engineering
Coordinated and implemented the system wide information resources strategic
planning and change management process for the Office of Information
Technology.
. Developed and analyzed plans for implementing a change management
system for all systems managed by the Office of Information
Technology.
. Implemented Tripwire system to detect any unplanned changes to all
systems and applications located in the data center.
. Developed Information Resources' security policies and procedures
for the Operations and Engineering department.
CSES Field Service Technician - Operations and Engineering
Provided first and second level technical support for areas including;
staff offices, lecture halls, classrooms, and special events taking place
on Notre Dame's campus.
. Provided first level desktop and multimedia support for all faculty
and staff issues to include; Windows, Macintosh, LCD projector, and
video problems.
. Provide server setup and monitoring for the Sports Information
department for all Notre Dame home football and basketball games by
providing stats to NBC and FansOnly.com.
. Assisted in all special events support for any function located in
Debartolo Hall.
Performance Painting / Car-Star Elkhart,
Indiana 9/1992 to 10/2000
IT Manager / Graphic Designer
Provided first and second level support including; desktop support,
application support, server support, and design functions for all locations
in Elkhart and Osceola.
. Implemented desktops, servers, software packages, and printer
upgrades for the business, design, and production departments.
. Designed paint designs for tour buses and motor homes with
PhotoShop and Illustrator.