Sujeria Boss

Newark NJ ***** 862-***-**** acn0z5@r.postjobfree.com

Objective:

To obtain a position where I can utilize my experience and educational

skills in Customer Service, Microsoft office Specialist, Accounting, Office

Management, Tax Prep and Sales with a company that has room for

advancement.

Experience:

Registry Captain

2014-Present

• Display a positive attitude while assisting multiple Guests and providing excellent Guest service .

• Resolve guest issues rapidly

• Communicate out of stock and other Guest impacting issues to supervisor immediately

• Ensure that all displays are in working order for the guests to demo and that the area is neat and shop able at all

times.

• Conduct product demonstrations to promote sales

• Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP

• Assist on front end when needed by ringing sales and processing exchanges and returns.

Canvasser Supervisor/ Driver

2014-2014 Newark First Newark NJ

• Drop Canvassers off and pick up Canvassers at canvassing locations

• Monitor canvassers to ensure safety

• Provide supplies as needed

• Train Canvassers

Client Care Specialist

2012- 2013 Jackson Hewitt NHQ, Parsippany NJ

• Answered inbound calls and made outbound calls to customers.

• Provided customer support and technical issue resolution via E-Mail, phone and other electronic devices

• Answered product and Service related questions posed by customer through an internal case management

system.

• Tracked and maintained constant communication with the customer from the beginning to the end of any

established case, issue, or concern.

• Responsible for maintaining positive and loyal relationship between the Franchisee and its customers

• Researched and identified new cases created by customers.

• Applied applicable surcharges to delinquent customer care issues

Greeter/Loss Prevention

2011-2012 Lowes Home Improvement

• Greet and acknowledged customers in a professional and friendly manner.

• Monitored Customer and Associates activity in the store, looking for the potential theft of Company assets and

takes appropriate action to prevent theft;

• Responsible for opening and closing of gate entrance/exit

• Recovered numerous amounts of merchandise without detention.

• Rung sales with accurate cash handling check and credit/debit card transactions.

• Mixed paint, cut blinds and cut keys

• Answered phones, paged and forwarded calls to proper department.

• Assisted in customer service department.

• Directed visitors and truckers to various parts of grounds.

• Inspected outgoing traffic to prevent unauthorized removal of company property or products.

Office Manager/Tax Preparer

2005-2010 Jackson Hewitt, Newark NJ

Scheduled appointments and entered data using Microsoft office Word, Excel, Power point, Access and Outlook.

Resolved customer issues and monitored complaints, operational issues, business flow and associate performance to

ensure high levels of customer satisfaction and quality.

Prepared accurate and complete tax returns for clients, as needed

Ordered Supplies for the office and overseen maintenance of office equipment.

Administered passwords for security purposes, answered phones, Faxed and Filed documents.

Handled cash, check, and credit transactions accurately.,

Debt Collector

2007-2008 MRS Associates, Parsippany NJ

Made outbound telephone calls using Artiva dialing system.

Exceeded goal for debt collection.

Located and notified customers of delinquent accounts by telephone to solicit payment

Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales,

service, or credit contracts

Worked with borrower to reach a voluntary payment arrangement

Verified personal contact data such as home address, telephone number and place of employment

Recorded information about financial status of customers and status of collection efforts

Followed all federal, state and local laws

Knowledge of FDCPA

Lead Cashier

2001-2005 Conway, Newark NJ

Maintained operational procedure standards and ensured consistent and exceptional guest experiences and client

satisfaction.

Opened and closed the store, processed returns, managed inventory, and loss prevention efforts.

Communicated effectively with store leadership.

Assisted with Inventory, receiving, organized the floor and arranged merchandise transfers.

Assisted with zone coverage and implementation of division of responsibility (DOR).

Education:

Essex County College, Newark NJ

2013-2014 Accounting

• MS Advanced Excel

• QuickBooks

• Sage 50

• Accounting

Strayer University, New Brunswick

2013-2013 Accounting

• Business Math

• Taxation

Drake College of Business, Elizabeth NJ

2009-2010 Microsoft Office Specialist User

• MS Word

• MS PowerPoint

• MS Excel

• MS Access

• MS Outlook

Skills:

• Advanced Microsoft Office Specialist

• SORA License

• Exceptional Customer Service.

• Employee Management and problem solving skills.

• Proven ability to handle currency and financial transactions accurately

• Intermediate knowledge of QuickBooks and Sage 50

Contact this candidate