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Customer Service Manager

Location:
Jonesboro, GA
Posted:
January 26, 2015

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Resume:

Louie Lamar Dorsey IV

acn0x6@r.postjobfree.com

*** ****** **

Stockbridge, Georgia 30281

404-***-****

Innovative Leader

Results driven operations manager excelling in all aspects of

maintenance, repair and overhaul including manufacturing, design, and

supply chain. Technical expert that will deliver creative and

aggressive solutions for continually improving operations, and driving

cost reductions, increased profits, with tactical approaches for

implementation of innovations and supply chain solutions.

Delta Air Lines

4/1990- 10/2013

Product Line Manager Pratt and Whitney 4000 Engine Shop

(Led crews up to 110 people on 3 shifts, 7 days per week)

. Obtained UPS engine overhaul agreement for over 100M in business

over 10 years.

. Increased insourcing by 120 percent over the 4 year span.

. In-sourced over $25M in overhaul and repair engines. Reduced

turn-time and improved customer service resulting in an extended

component and engine maintenance agreement at approximately $144

million, to support 14 customer aircraft.

. Increased capacity by 90%, Reduced WIP by over $2MM.

. Designed the PW4000 shop layout for point of use and flowing

engine lines.

. Created a 20 percent workspace saving in Assembly shops, approx.

25000 sq. ft.

. Reduced the TAKT time on engine overhauls from 125 days to 55

days.

Other Delta positions below, gradually promoted over 24 year career

MRO Analyst-Insourcing Coordinator

Engine Shops Process Improvements Specialist/In-Sourcing

Shop Six Sigma Black belt

Project Manager of Process Improvement

Process Improvement - 5S Team Leader

Pratt and Whitney 4000 Engine Technician

Master Heat-Treat Specialist / Training Instructor

Heat Treat Technician

Blade and Vane Technician

1986-1990, United States Air Force Crew Chief, NCO (led crews of 10)

1984-1986, Cape Air Freight Dock Supervisor (led crews of 8)

Education

Thomas Edison State College

Bachelors of Science in Applied Science and Technology (Aviation

Maintenance)

Certifications

FAA Airframe and Power plant (A&P) Licenses, Certified in Heat

treatment of Steel

Certified in Basic Metallurgy, Certified in Brazing, APICS Basics of

Supply Chain Management

Personal Accomplishments

Motivational Speaker on Endurance Training, Commitment and Finishing

Badwater 135 Ultramarathon Finisher 2013, Brazil 135 Ultramarathon

Finisher 2013

Multiple 100 Mile run Finisher, 5 time Ironman Triathlon Finisher

2011 ITU World Championship Finisher (Aquathlon and Sprint Triathlon)

Beijing China

Eagle Scout.

Requisition #: 101128



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