Manager Customer Service
Resume:
Jonesboro, GA *****
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Shirley Boyce
Background provides extensive experience, education, and training to be an asset in any
business environment. Proficient in Word, Microsoft Office Products, Excel, SHIPS,
SKILLS & STARS, SAM, EL PASO, EXCEL and PowerPoint. Experience in accounts payable and
ABILITI receivable, expense reporting, purchasing, human resources, customer service, budget
preparation and reports, FMLA, meeting preparation, emails and calendars, travel
ES
arrangements, relocations, meeting planning and catering, standards of conduct in a business
environment, separation protocol, office safety and first aid.
My strong points are that I work with minimal direction, good at establishing priorities,
multi-tasking, always supportive of others and have strong administrative and analytical
skills. I adapt easily to changing work environments and always maintain information
confidentiality.
I retired early from Southern Company July 2010 to care for my invalid father. After he
passed, I returned to work at Southern Company as a contract employee.
EXPERIEN
An unfortunate accident and recovery time forced me to discontinue my employment as a
CE
contractor.
March 2013 – September 2013
Southern Company – Nuclear Operations, Vogtle Units 3 &4
• Assistant to Cheri D. Collins, Director Nuclear Development
• Assistant to Alison Chiock, Nuclear Development Governance Manager
• Assistant to Jennifer Hall, Public Service Commission/Department of Energy
Coordinator
• Assistant to Shari Sykes, HR Project Manager
June 1985-July 2010
Southern Company
241 Ralph McGill Blvd.
Atlanta, Georgia 30308
Departments worked in during career with Georgia Power/Southern Company/Southern
Company Services:
• Transmission Planning East, System Planning and Transmission Planning, Bulk
Power Markets, Accounting, Procurement, and Nuclear Operations.
Columbia High School –Columbia, S.C. graduated 1966
EDUCATIO Certified Profession Secretaries (CPA) Certification 1994
N Approximately 1.5 years of College Credit
• Professional of the Year 1998 IAAP* Georgia Power Chapter
LEADERSH • President 1996 Georgia Power Chapter IAAP*
IP
• Awards for volunteer service to March of Dimes, Food Bank of Atlanta, and Tutoring
of “at risk students.”
• One of four Keynote Speakers at IAAP workshop held in downtown Atlanta 1996.
*International Association of Administrative Professionals
REFERENC Maryanne Mujica
ES ITS/Area Planning Manager
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Chuck Chakravarthi
Interconnections & Special Study Manager
Alabama Power
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Bill Vickery
Sr. Engineer/Principal Engineer
MEAG Power
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Cheri Collins (has since retired)
Director, Nuclear Development
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Bill O. Adams
Substation Design & Maintenance Support Manager
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