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Customer Service Management

Location:
Los Angeles, CA
Posted:
January 26, 2015

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Resume:

Joann Callanta

626-***-****

acn0ti@r.postjobfree.com

Objective

In search for a Position in any setting that will utilized my knowledge which can

be further enhance or apply.

Major Accomplishment

Negotiated 15 successful projects overseas

Broad experience in Public Relation

Labor outsourcing

Marketing, Customer Service

Interact well with Diverse Background

Exceptional interpersonal competence

knowledge in research study process

Office Management,

Strong negotiation skills

Excellent Internet skills

Project Management /Project Planning

Program Development

Knowledgeable in healthcare law and Business ethics

Effective task management skills that help implement principles

Proficient in determining principles and Utilizing programs

2013 Columbia Southern University

M BA Healthcare Management expected graduation 2015

2009 A RGOSY U N I V ERS I TY O range County

Bachelor of Arts Psychology .

1998 P hilippine Women’s University

Bachelor of Arts in Communication

Major in Advertising

Advocacies and Membership

T he Growing issue of waste at coastal area of Baca cay. Inspired the

author to build a group called L a BicolandiaCafe. A g roup of individuals

advocating for recycling a page was created in face book to spread the campaign for

locals living in Bacacay and other neighboring towns, encourage the public to make

a d ifference to their community. Coastal cleaning, street cleaning, t ree planting and

waste segregation. We launched the 3rs Reduce, Recycle, Reuse program. Which

encourage locals to use native bags made of buri and abaca instead of plastic bag

for shopping. Improve waste management at the same time strengthening the

demands of abaca and buri for livelihood purposes. And i t’s been adopted by

M unicipal Government of Albay Province

V OLUN TEER I NG WORKS US AND OVERSEAS

Good Morning Philippines RPN 9 AHON MOVEMENT

Feeding homeless 1990

Medical and Dental Mission for BATASAN QUEZON CITY

2003

Gift Giving Maria’s house Baclaran Church 2003

Ar t supplies Distribution Baclaran orphanage Manila 2004

Feeding program 2004

Volunteered for Los Angeles Children’s Planning Council

Assistant Researcher 2007-2008

E NT REPRE N UERSH I P AND M I L ESTONE 2013

Conceptualize Recycling Application on Apple store (on going)

February 2010-2014PREV IOUS WORK DETA I LS

Personal Assistant/person centered care

Commissioning work on the principal's behalf,

L iaising with principal etc.,

managing the principal's electronic diary,

Booking Dr and personal appointments,

p lanning, organizing and managing calendar of events

managing and reviewing filing and office systems

u pdating Financial Records

t yping document

Sourcing and ordering office equipment

M anaging Medical affairs.

Records Keeping

March -June2012

D i rect Support Professional (pa rt time) f loater - M odern

S upport Services

Working for Developmentally Disable Individuals

Knowledge of H IPAA, Med Management

Familiar with the ff: Behavior management, positive rewards skills,

A pplied Behavioral Analysis

Age Appropriateness, Positive Reinforcement and all aspect of

developmental approach.

Knowledgeable of Person Centered Planning for Independent and

Supported Living individuals

Basic Life Skills

Community Participation

Advocacy and Communication

Individual Service Plan

Rapid Response Communication

Inscribe activities, concern and observation of Client in a daily basis

Knowledge of Case Management

Mandated Reporter, Reports any incidents, abuse, health condition,

etc.

AED and CPR certified

2007 -2010 Person Centered Care SLS I ndependent P ractice-Various

P atient

Comprehensive and ongoing process of transforming individual’s culture

and operation into more nurturing and empowering one that supports

purpose and meaning and supports wellbeing of individuals in a relationship

based home environment.

Geriat r ic Care Manager/Case Manager 2006-2007

Screening, Monitoring, in home help

Acting a liaison to families at a distance.

Assisting moving clients to or from different care setting

Providing crisis intervention

Identifying agencies/social services and other programs patient can avail

Monitoring elders finances paying bills

Visiting patient in a regular basis making sure of their safety, checking their

diet and medication intake

Assisting clients in legal referral for estate planning

GRAN TON MARKET I NG Phil ippines

L ISTER

Accounts Management

Media Planner

Established Target Markets

Conceptualize Marketing Strategies

Program Presentation

Designed Promo and Marketing Peripherals for huge food chains

Photo shoot, Proofreading, Editing

Customer Service

ONE WORLD TELECOMS Phil ippines

Call Center

Handling Outbound Calls /International Sales Phone Service for Overseas Worker

JBCOLL I NS Phil ippines

P resident

A LA & JB COLL I NS JO I N T OPERAT ION

L ater Became P resident

BUSINESS DEVELOPMENT OFF ICER AND

Supplied Indent Materials Manila Skyway project I biggest project year

1996

Supplied Slope Protection Control Tagaytay Highlands Project 1

Sales and Marketing

Established Rapport to Architects, Head of Finance, Project Manager

Utilized Communication Skills in Presenting Specs, Schemes and

Function

Facilitate Management and Implementation of the material for Fit out

Projects

Negotiated 15 successful projects

Developed Experience though Exposure, Various Meetings, Architects

Clubs.



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