PROFESSIONAL SUMMARY:

I am looking for a position as a service advisor in the

Chicagoland area. I have over 16 years of experience with

management, service advising and warranty administration. I

am a team player that brings a myriad of knowledge from

various automotive manufacturers. I have experience working

with Reynolds and Reynolds and ADP management systems. I am

very dedicated to providing customers a service that

exceeds their expectations.

PROFICIENCIES:

. Knowledgeable of automotive systems and technologies

. Teamwork

. Customer Service

. Warranty Administration

. Finance

. Troubleshooting

. Reports

. Management

PROFESSIONAL EXPERIENCE:

Service Advisor Glendale Nissan, Glendale Heights,

IL April 2013 to present

St. Charles Nissan, St. Charles, IL

March 2012 - December 2012

Arlington Nissan, Arlington Heights,

January 2009 - August 2009

Arlington Chrysler, Buffalo Grove, IL

June 2008 - June 2009

Traits and Skills:

. Managing - Overseeing 4 - 5 technicians at a time working on different

repair orders, and effectively communicating what needs to be done.

. Time management - Have the ability to make assessments with showing

value to customers' time as well as operational demands of the

business.

. Delegating - Distributing tasks and coordinating activities to

increase productivity.

. Attention to Detail - Quick write-up of accurate legal documents and

ensuring that all the information is accurate and present in a clear

and professional format.

. Problem Solving - Using knowledge of the systems and diagnostic tools

to find, isolate and identify the source of a problem and what needs

to be done to resolve it.

. Communicating effectively - The ability to effectively communicate

with customers to establish their concern, and keep them informed of

what is being done to rectify it.

Zone Merchandise Supervisor Walmart, Streamwood, IL

Dec 2010 to July 2012

Traits and Skills:

. Planning - Developed floor planning for a vast array of merchandise

and space.

. Risk management - Have the ability to make assessments with showing

value to customers' time as well as operational demands of the

business.

. Attention to Detail -Carefully reviewing important documents for

errors and checking all calculations.

Warranty Administrator Woody Buick Pontiac GMC, Elgin, IL

May 2007 to January 2008

Advantage Chyrsler Jeep Dodge, Des Plaines, IL

November 2006 to May 2007

Dodge of Glenview, Glenview, IL

September 1998 to April 2004

Traits and Skills:

. Problem Solver - Using knowledge of the systems and diagnostic tools

to find, isolate and identify the source of a problem and what needs

to be done to resolve it.

. Attention to Detail - Performing quick, accurate inspections covering

over 40 items on the car over 25 times a day.

. Teamwork - Coordinating activities and tasks to work together in the

most productive method.

. Communications - Maintain effective communication with teammates and

superiors to develop a plan to identify and solve the problem.

. Risk management - Has the ability to make assessments with respect to

operational strengths.

Personal Financial Representative Washington Mutual, Hoffman

Estates, IL April 2004 to November 2006

Traits and Skills:

. Planning - Developed floor planning for a vast array of merchandise

and space.

. Risk management - Have the ability to make assessments with showing

value to customers time as well as operational demands of the

business.

. Attention to Detail -Carefully reviewing important documents for

errors and checking all calculations.

. Problem Solver - Using knowledge of the systems and diagnostic tools

to find, isolate and identify the source of a problem and what needs

to be done to resolve it

EDUCATION:

Lane Technical High School, Chicago, IL

High School Diploma

References available upon request.

Contact this candidate